Leave a Review Raley's
Works when it feels like it
This is the glitchiest, most frustrating app I could imagine. It’s a confusing hot mess from log in to perusing sales/coupons to placing an order or making a list. Nothing works smoothly! This app works when it feels like it, which isn’t very often.
I have loaded and clipped coupons numerous times and they don’t register when I’m in self check. The employees tell me this happens all the time and they have to manually input the sales price.
Another disaster is the tedious process of clipping a “something extra” member coupon in the app. You won’t get the lower price by inputting your ID, you have to clip this coupon digitally. It’s very challenging finding the coupons as there are many coupons and the search bar is quirky. So just imagine the fun of waiting for the app to load, log in, and search for this blasted coupon that you can see right in front of you at the store. No it’s not enough to log in with my ID at checkout, I have to clip this darn thing in this app from
Hades. PS the coupons are rarely worth the frustration!
I hate the interface, functionality, and frustrating process of using this app. My birthday gift to myself may be to unplug from my “something extra”’membership and end up not saving $15-20 a year for all this chaos.Show lessdreamdust
Worker Experience
The 4 and a half star reviews have to be bots or something. Theres no way. I have non stop people complaining about how terrible this app is every single day. The company spent lots of money designing the new version of the app just for it to not load half the things half the time. It’s needed to clip the weekly digital coupons. But in 2024 they can’t design an auto clip coupons function for their company that has a large percentage of elderly shoppers. So then it backs up the lines and people get angry and leaves. This is every day. And the company just makes more greedy decisions to make it harder for workers and more annoying for customers. Ik this went from app to store review but the app has effects on your experience at the business. And with how outrageous the prices are, unless you have a coupon or you have a level of wealth in this economy, you might as well go to Walmart.Show lessPokchop123
Terrible Ap!
It stalls, it takes far too, long it is difficult to get the correct number of items it locks up. It's so terribly frustrating to use. It can take nearly an hour or more of frustration with this faulty AP to get an order placed. A customer can't even enter instructions because the programmer has it so limited as to what characters can be used. This truly is the worst AP ever! Crazy that they hyped up a big upgrade and then it doesn't work and it doesn't work since last year! Months have gone by and it's still no good. Someone decided to fix the old ap, which worked nicely, and it has not been good since. Try calling and giving feedback sometimes a person answers but mostly not and they don't do anything. It's possibly an Ipad difference - but it worked before and if they are making it available to IOS they should make it work for all. Most times now I give up and go to Pacific market down the street. Loyalty goes both ways and they are quite aware this is an issue but still it's not fixed. I can't imagine how they are staying in business.Show lessNaturalgrl