Leave a Review Smith's
Several difficulties
This app was very difficult to use. Items I know the store carries are not found on the app. The categories are not helpful and the searches do not show all items. I had to use several different searches to find a single item. The app kept defaulting the store to Wyoming and I live in NV, even after I changed it back to my store -twice, I was lucky to have caught it before checking out. Also, there is no way to find out that delivery is not an option until I spent over an hour to get 15 items and was checking out. Then I was able to choose pick up as an option, but it had changed my store to WY again! My pick up time is not until tomorrow, so I guess I will see then how that goes. I regularly use the Walmart grocery app and this is so much more difficult... chances are, I won’t use it again.Show less21136978
Keeps Past Purchases!
I like that it keeps a history of your past purchases making it easier to do your online shopping. So nice to get it all done within 20 mins or so. But, I’ve noticed the selection isn’t also online; the new changes don’t have all the departments making it hard to locate items needed, even in Search; and when leaving instructions, it doesn’t allow punctuation for contractions. Weird! Minimum word count without using contractions. Hard to do. Hahaha! Pharmacy site doesn’t always work, either. Gave it a 4 because overall, these are minor frustrations.Show lessBSege
Disappointed
I’m a huge fan of grocery pick up! I’ve been ordering from Walmart for about a year and now have a Smith's Marketplace that does the pick up. I’m a Smith's shopper anyway so I’m trying to switch, but the ease of finding products on the Walmart app is SO much better than this Smith’s one. Items that I know Smith's has won’t even show up as an option. The most random items do pop up when searching that aren’t even relevant to what you’re looking for, making it harder to find something as simple as breadsticks. The filters aren’t great, on Walmart I can filter by brand and narrow it down making my search super simple and fast. You can’t save frequently purchased items to your “favorites”. I do like that the coupons are right on the app so I guess that’s one plus. I’m just super disappointed and will continue my shopping through Walmart until Smith's can make some much needed improvements.Show lessgingerator
Trying to be Walmart
The Smith's in West Kaysville is marvelous. I never had to wait to check out, and there were checkers and baggers. It is worth the extra cost over Walmart.
In Layton, it's like checking out at Walmart, except you pay twice as much for everything. They have taken out all the lanes and replaced them with a huge self check-out area, which is pointless for people who buy a cart-full every trip. If you need a person to check you out, you wait forever, because they only keep one lane open. Consciously or not, the Layton location is discouraging people who buy a lot from shopping there.
I really wish they'd build a nice Smith's marketplace in northeast Layton. It's just too far now that we've moved. :(Show lesszickerVW
First time trying out delivery
So I was really excited at first thought this whole delivery experience was going to be great but it was the complete opposite first the shopper stopped responding to everyone so they were going to issue me a refund that would take 3 business days then she shows up with an attitude drops my stuff at the door and leaves I see in the app she purchased food and other items that I got charged for and I had to call both instacart and Kroger to settle this and they both were apologetic however they basically said there’s nothing they could really do but issue me a refund of the amount missing which is not fair I don’t care about that as much as I care about getting charged for all of her items. Makes me never want to use this service again let alone shop at smiths if this is how they handle things.Show lessveebee1221
It’s ok
Sometimes the food selection they pick is not good even when you leave special specific instructions. Last time I ordered I had to go back to return bad spinach. It was slimy and withered (soaking wet!)I couldn’t believe someone thought that was ok to eat! A few other times I selected sweet potatoes and the picture also shows a orange sweet potato and I would get white ones! Even after leaving instructions saying I don’t want those ones or not allowing substitutions! I don’t like how they only put one item in a plastic bag so then you end up having a hundred plastic bags when you get home. Also is there a way when you order online if you can say you will bring your own bags? I will say every time I do go pick up my groceries they are polite and quick to my car. I feel it’s ok to order here when your in a hurry and don’t have time to do grocery shopping but it’s just been really bad for me the last 2 times so I’m giving it one more try.Show lessDRA12345678
Great for oishopoing, not for lists
The app insists that you select specific brand product. This works for online shopping, but I often just want a generic list and I can select the specific one at the store when I see the option. I can’t just put in yogurt, or milk or 12 cat foods, or 6 TV dinners without selecting the specific brand and product/flavors in the app. I can’t see a list of generic names that could put 10 on a page, but must see the entire product entry, so only 3 items per page. I can’t even add “prescriptions”, because there is no such option and I can’t add a customized item. In addition, half the locations are wrong or in useless places (like dairy at the back wall, showing up at the end of the list when they were half a store behind me). Needs generic items, custom items, configurable locations, and a condensed list view.Show lessceltuser
App works well
This app works well, I mostly only use it for the mobile coupons and to check on gas points. Thought I would make a suggestion though with the coupons.....it’s so time consuming to scroll through all the coupons that are available, and when I’m at the store I never know what brand I will buy until I’m there and look at prices. It would be awesome to be able to scan an item at the store to see if a coupon is available for it and just quickly add it to your card.Show lessTippers
4.9 Stars only cuz there’s one issue
I’ve spent at least 5!hours total on my phone making a clicklist 3 different times. So when I go to my cart and hit checkout, it consistently says error occurred please try again later. So I try a million times and same message just keeps appearing. So the only option I have is to get off the app and when I come back to it, either it still says error occurred try again, or else if I close the app and reopen it, my cart is always empty. I would really appreciate a couple things that would make it so much nicer for those of us who don’t have time as a luxury. I’d like to see us be able to save the cart items, not share, but be able to SAVE everything in the cart so if this happens I can just re add them. And/Or I’d like to be able to keep the stuff in my cart til I either purchase it or remove it on purpose. Other then that, I’ve always loved the app and use it almost daily!Show lessTerluvsdarin
Beta?
I love the ability to order online and find the click service from my local store to be fabulous. However, this app has a way to go as you are not able to order delivery since it’s provided by a third party. Also, the most significant feature for myself is the recipes which is not yet available on the app. Unfortunately you have to view recipes from computer and add ingredients to a list. Which is another glitch that needs to be fixed... the ability to add ingredients straight to your cart instead. Summary.... many bugs need to be fixed.
Overall, I’m happy and will continue to use in hopes that this app will come out of what most would consider a beta phase.Show lessJdyhxwj
