Leave a Review Smith's
This app is way too complicated
I have never had so much trouble trying to order groceries online. Somehow when I went through the first time selecting items to buy for a pickup order, it created a list instead of actually putting the items in my cart to buy. After wasting several minutes searching the app to find the actual shopping cart, I had to go back and individually click on each item in my “list” and add it to the cart. Then I lost the cart again (why is there no obvious “here is the shopping cart” icon on the main page? And why did it default to making a list instead of putting stuff in a cart?) and had to search around to find it to check out. For some reason two of my items were in a shopping cart to ship items to my home, while the rest of the items were in a shopping cart to pick up from the store. I never saw when selecting items where I apparently chose one option or the other. I wanted to rip my hair out in frustration by the end of this experience. I have never had so much trouble just trying to buy groceries. Please make the actual purchase of groceries more straightforward and hide away all the other functions (like making lists) somewhere where people who don’t care about them won’t accidentally stumble upon them when trying to actually buy items.Show lessted_hess
Needs to be Updated
I can’t find a lot of things on the app for pickup like I can at the store (such as Boar’s Head turkey or mustard which I’ve bought at our local store many times).
You also can’t adjust items like deli items (I.e. I had to buy 1lb of deli turkey - there’s no option to adjust it to be a smaller or larger quantity like you could in store.
I don’t always find the prices to be the same or all sales reflected on this app as in store.
I appreciate waiving the pickup fee until 2020 but I think $5 is ridiculous when Walmart is free and generally items there are cheaper anyways.
I also was very frustrated when things were out of stock (like buy 3 sodas and you’ll get it for $3.50 each instead of $5.69 each if you just bought one, so last time I bought 3, but 1 was out of stock and they didn’t honor the discount or try to substitute with another soda so I paid the $5.69 for the 2 that were in stock so then had to park, go in and return the sodas once I saw that because I wouldn’t have bought them without the discounted rate for 3. I should have been notified by the app or the person delivery the groceries to my car that that had been done.Show lessKSundt
My review
I am a busy parent. It took me just as long to shop on app as it would for me to walk into the store. The app really is not user friendly. For example, I just wanted to buy rice. I was hoping all types of rice would pop up. But no, I had to search in the correct category for rice. I wanted to buy Jimmy johns breakfast sausage. Could not find it. Because of that I did not buy breakfast biscuits. You lost two items I can not buy. Don’t get me started on the coupons. The customer has to scroll for 15 mins plus looking for what they want. Plus if you try to look up “what you want” you can’t tell if there’s a coupon or not. I feel like I’m missing out on the deals going on. This was not a pleasant experience on my end.
Unfortunately I don’t have a answer to my rant. Oh by the way you lost another sell because I could not find my brand of laundry detergent. I can only use All clear and free. I didn’t even care if it was on sale or not. I just need it. I never could pull it up on app.
Thanks for listening. I hope I helped IT with how they can improve the app.Show lesslas vegas eastsider
Needs much better UI/UX & Search
Your app is probably one of the worst I’ve ever used in online shopping.
I could go on and on with issues your app has, but I’ll just start with a couple of quick fixes that’ll make your online shopping app 50% better:
1. clicking on an item within the weekly brochure should send you to that item whereby if there are multiple choices of that product to fulfill the coupon, it lets you choose from a pic list showing all the items. Ie: 2 for $5 - M&M’s Sharing Pack (Assorted flavors).
2. All items should be grouped by products of same kind and size. Not scattered all over. Include a link to all the other flavors within each product.
I could go on and on!!!
If you wish people to use your online app, you need to totally redo your app. People will only use online apps if the apps are extremely easy to use. Today, when everyone is looking for faster time saving chores, your app needs to make shopping as easy as walking down the aisles of your store and just picking off the shelf, but much much faster!
I hope you will share these suggestions with your IT Department ASAP!Show lessAja2227777
Put back the Aisle location/sort function on “Cart”
Dec 2019: Why oh why can I now not add items into the cart?! Why do they keep updating this app only to make it worse each time. It was fine as it was a couple months back. Leave it alone already!!
Original: OMG bring back the aisle locations of products on the shopping cart!! I have a full shopping list of 249 items on the app that I buy frequently. Each week I take items off that list and add them into the cart, using the cart as my actual weekly shopping list when I visit Smiths. The latest update has removed the ability to sort the shopping cart by aisle and worse yet, the cart list no longer visually shows what aisle the product is in!
Dec 2019: Why oh why can I now not add items into the cart?! Why do they keep updating this app only to make it worse each time. It was fine as it was a couple months back. Leave it alone already!!Show lesseddiehou77
Used to be better
Revised!!! I am soooo dense! I now shop from the list which lists items by aisle. Sure took me long enuf to figure this out although it did used to be available in the cart choice.
It was so nice to create a cart, go to the store and shop by aisle. They’ve taken that away from the Smith’s app. The Kroger app still has it, but not Smith’s. I used to be able to even help other shoppers find items with this feature, but now I won’t be able to find anything. You’ve had 2 updates since the aisle feature was eliminated and I get all excited that you’ve brought it back but no, you haven’t. Really sorry it’s gone... might as well just hand write my grocery list like the old days.Show lesssunbaby13
Love it!
My husband and I use it to coordinate our grocery list. We both log into the same account on our two phones and he can see exactly what I want with a PHOTO and what aisle it’s on so he can find it easily! And I LOVE click list WAY TOO MUCH I add things to my cart all week and then order once a week. It’s great; I spend less money, get what I actually need and don’t have to go in! They are also amazing at their substitutions! Nobody else does it like them. They always size up or find something nicer than you actually ordered and price match it to what you picked. Amazing. Five stars all the way.Show lessmamaloves2sew
Shopping has Never been Easier!
Once Smith’s started their click list pickup option I immediately had to try it. I have been using clicklist for over a year now and I am a lifelong supporter. Robert and his team at the W Tropicana location have never let me down. Freshest produce and never had short expiration dates on product. I have never waited longer than 10 minutes after letting them I have arrived. I have 3 children and work full time and having the option of clicklist is a game changer! No more tantrums in the store shopping for 30-45min and this also keeps me within our weekly budget! Thank you Smith's for this great service to your customers!Show lessACArcano
Please bring back “sort by aisle” function!!
Well they’ve fixed the syncing problem between phone and computer, but they got rid of the sort by aisle function in the cart. Even if I write all my shopping items down by hand and then input them by aisle or section (dairy, produce, etc.), they still print all mixed up.
I understand they’re trying to promote the pickup and delivery features, but there are still some people who prefer to print out their lists and do the shopping themselves. This really helps me save money, which our family prioritizes. My meal planning was so easy with previous versions of the app, now it’s a pain and a stress.
Please bring back that function!!Show lessLorinBruns
Dumb update
I have this app to shop in store (and ocasional pickup) for a while but the newest update makes it so much more difficult for me. The list option is really flawed so I’ve always used the cart, but now you’ve removed aisle numbers from the cart. Also any time I click on an item the pickup pop up widow covers the “add to list” button. I’ve already said I’m “shopping in store” so why does that pop up window come up on every item?!?! This was a really useful app for me and my husband to build our shopping list and now all it does is give me a headache every time. Make the lists more user friendly and easier to access or just please put aisle numbers back in the cart! Oh and the coupons don’t load correctly most the time either. Worst update ever!Show lessZxcvbnm84
