Leave a Review Shopkick
One of the best shopping apps out there.
Even though there has been some issues lately like not as many walk in kicks as there used to be and finding products in stock to scan and/or purchase is a struggle, you can still rack up the points if you are willing to work at it. I’m hoping this new receipt process is a benefit. I always wondered why I had to tell you what I bought when I have to send you a photo of my receipt.
One thing I absolutely find horrible is the video ads lately. They show a vulgar display of sexuality, drugs, alcohol, guns that I don’t care to see. There’s no warning so you don’t know till you see it and then you can’t take it out of your head. I sure hope there’s no children watching the ads. I even contemplated ending my association with shopkicks because of them but I keep hoping someone will realize this is not acceptable and make a change. At least put a “Warning, the video you are about to see…” before the ad starts. But I can’t even believe shopkicks would agree to this type ad.Show lessMissDLB
Developer Response
We appreciate your insights and feedback, and we’re sorry to hear about your concerns with the ads and the recent challenges. Your suggestions are valuable, and we encourage you to reach out through the app for more detailed reporting. Thank you for your continued support!Crappy Customer Service
This app was working until I tried to retrieve my gift card. Scanning items and purchasing items to get my kicks points. When I went to redeem my gift card there was an issue. I reached out and sent them an email. My first couple of replies were generic replies of you violated the terms of service, which I hadn’t. I finally received a reply of you have more then one account. Which I don’t remember setting one up in the past. I asked is there anything that can be done to delete one of the account and if you look at the accounts, there’s only activity one one of them. The one I’m currently using. I wouldn’t have sent so many emails trying to get this figured out if I was trying to cheat and violate their terms of service. I also probably wouldn’t have purchased the items I did. There’s no way to talk with anyone over the phone and their crappy customer service by email only won’t give you a straight answer or try and figure out the issues. SO IF YOU’RE USING THIS APP AND NEED HELP….GOOD LUCK. WAIST OF TIME AND MONEY SPENT TO RECEIVE NO HELP FROM THEM!!! I’d give this app and their customer service department a negative 10 stars if I could!!Show lessHalloReaper
Developer Response
We're truly sorry to hear about the challenges you've faced. Your experience is not up to our standards, and we want to make it right. Please reach out to our support team (help@shopkick.com) so we can investigate this further and find a resolution together.Good concept but shotty delivery- Unreliable
Be very careful with this app because they will offer you some thing and when you submit your receipt they will give you zero kicks this has happened to me many times.
Sometimes when I write customer service they will award the kicks but I’ve had more kicks not awarded then awarded. Many times I did’nt even get a response or explanation.
The products you have to buy are quite expensive so without the rebate you’re really out a lot of money.
Another thing that they could improve on is honoring the offers amounts. What they will do is offer a certain amount to buy a product and it could be 20 minutes later and they put the points down by 90% of what they were offering. So by the time you get home and submit your receipt you could only be getting a couple of cents after you purchased an expensive product and spent your time and gas money. I don’t know if it’s actually worth the stress when there are so many other apps out here. because it’s a 50-50 chance that something can go wrong and you get zero points for something you spent $40 on.I literally have a pile of returns that I have to return because I got zero kicks for them.Show lesslookatmylashes