One of the best shopping apps out there.
Even though there has been some issues lately like not as many walk in kicks as there used to be and finding products in stock to scan and/or purchase is a struggle, you can still rack up the points if you are willing to work at it. I’m hoping this new receipt process is a benefit. I always wondered why I had to tell you what I bought when I have to send you a photo of my receipt. One thing I absolutely find horrible is the video ads lately. They show a vulgar display of sexuality, drugs, alcohol, guns that I don’t care to see. There’s no warning so you don’t know till you see it and then you can’t take it out of your head. I sure hope there’s no children watching the ads. I even contemplated ending my association with shopkicks because of them but I keep hoping someone will realize this is not acceptable and make a change. At least put a “Warning, the video you are about to see…” before the ad starts. But I can’t even believe shopkicks would agree to this type ad.
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Response from developer
We appreciate your kind words about our app! Your concerns regarding the ad content and scanning challenges are important to us, and we regret your discomfort with the recent video ads. We truly value your feedback and encourage you to use the support options in the app to share more details.
One of the best shopping apps out there.
Even though there has been some issues lately like not as many walk in kicks as there used to be and finding products in stock to scan and/or purchase is a struggle, you can still rack up the points if you are willing to work at it. I’m hoping this new receipt process is a benefit. I always wondered why I had to tell you what I bought when I have to send you a photo of my receipt.
One thing I absolutely find horrible is the video ads lately. They show a vulgar display of sexuality, drugs, alcohol, guns that I don’t care to see. There’s no warning so you don’t know till you see it and then you can’t take it out of your head. I sure hope there’s no children watching the ads. I even contemplated ending my association with shopkicks because of them but I keep hoping someone will realize this is not acceptable and make a change. At least put a “Warning, the video you are about to see…” before the ad starts. But I can’t even believe shopkicks would agree to this type ad.
One thing I absolutely find horrible is the video ads lately. They show a vulgar display of sexuality, drugs, alcohol, guns that I don’t care to see. There’s no warning so you don’t know till you see it and then you can’t take it out of your head. I sure hope there’s no children watching the ads. I even contemplated ending my association with shopkicks because of them but I keep hoping someone will realize this is not acceptable and make a change. At least put a “Warning, the video you are about to see…” before the ad starts. But I can’t even believe shopkicks would agree to this type ad.
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Response from developer
We appreciate your insights and feedback, and we’re sorry to hear about your concerns with the ads and the recent challenges. Your suggestions are valuable, and we encourage you to reach out through the app for more detailed reporting. Thank you for your continued support!
Crappy Customer Service
This app was working until I tried to retrieve my gift card. Scanning items and purchasing items to get my kicks points. When I went to redeem my gift card there was an issue. I reached out and sent them an email. My first couple of replies were generic replies of you violated the terms of service, which I hadn’t. I finally received a reply of you have more then one account. Which I don’t remember setting one up in the past. I asked is there anything that can be done to delete one of the account and if you look at the accounts, there’s only activity one one of them. The one I’m currently using. I wouldn’t have sent so many emails trying to get this figured out if I was trying to cheat and violate their terms of service. I also probably wouldn’t have purchased the items I did. There’s no way to talk with anyone over the phone and their crappy customer service by email only won’t give you a straight answer or try and figure out the issues. SO IF YOU’RE USING THIS APP AND NEED HELP….GOOD LUCK. WAIST OF TIME AND MONEY SPENT TO RECEIVE NO HELP FROM THEM!!! I’d give this app and their customer service department a negative 10 stars if I could!!
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Response from developer
We're truly sorry to hear about the challenges you've faced. Your experience is not up to our standards, and we want to make it right. Please reach out to our support team (help@shopkick.com) so we can investigate this further and find a resolution together.
Good concept but shotty delivery- Unreliable
Be very careful with this app because they will offer you some thing and when you submit your receipt they will give you zero kicks this has happened to me many times.
Sometimes when I write customer service they will award the kicks but I’ve had more kicks not awarded then awarded. Many times I did’nt even get a response or explanation.
The products you have to buy are quite expensive so without the rebate you’re really out a lot of money.
Another thing that they could improve on is honoring the offers amounts. What they will do is offer a certain amount to buy a product and it could be 20 minutes later and they put the points down by 90% of what they were offering. So by the time you get home and submit your receipt you could only be getting a couple of cents after you purchased an expensive product and spent your time and gas money. I don’t know if it’s actually worth the stress when there are so many other apps out here. because it’s a 50-50 chance that something can go wrong and you get zero points for something you spent $40 on.I literally have a pile of returns that I have to return because I got zero kicks for them.
Sometimes when I write customer service they will award the kicks but I’ve had more kicks not awarded then awarded. Many times I did’nt even get a response or explanation.
The products you have to buy are quite expensive so without the rebate you’re really out a lot of money.
Another thing that they could improve on is honoring the offers amounts. What they will do is offer a certain amount to buy a product and it could be 20 minutes later and they put the points down by 90% of what they were offering. So by the time you get home and submit your receipt you could only be getting a couple of cents after you purchased an expensive product and spent your time and gas money. I don’t know if it’s actually worth the stress when there are so many other apps out here. because it’s a 50-50 chance that something can go wrong and you get zero points for something you spent $40 on.I literally have a pile of returns that I have to return because I got zero kicks for them.
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Needs a little work
Overall great app I earn a good amount with it but two things. One is a lot of the time my reciept will not credit me for certain items or the amount creditted will be changed from the time I bought it say I bought something for 1200 kicks and submit for it while it’s in review for days it goes down to 300. They would try to give me 300 instead of 1200. I have to email almost every reciept to get kicks added they did not credit me. They have good customer service and give the kicks back but it’s tedious and irritating keeping track of if I got the right amounts back if I need to email them etc. Then you used to get 500 kicks for a refferral which was $2 and now they changed it to a lousy $1. That’s greedy if you ask me. Im introducing people to your app where you make money and you can only spare $1 to give me. $1 is the lowest referral rate I’ve seen for a rebate app. Fetch and ibotta both give higher amounts out than that.
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Walk Ins
With the price of gas it is frustrating to go to a store for walk ins and have it not work. Once in awhile isn’t bad but I can go everyday for a week and only maybe get kicks once at TJ Maxx or Marshalls. I feel like if we go there and you can tell we are there because you have that attached to the app I think we should still get the kicks. Even if it takes a day or two for you to figure out that we were there. I report it every time that I am there and that it doesn’t work and the next time I go it still doesn’t work. It is very frustrating. We are all on budgets and can’t afford to make multiple trips to a store for kicks just for it not to work. Once in awhile I can see but TJ Maxx and Marshalls seems to always be a problem.
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Does not credit correctly
I would advise that if you were scanning something in the store that you make sure to submit your seat receipts right away because if you do not you are getting screwed out of the things that you bought that you may not normally buy except for the fact that you’re getting rewarded so you may want to try it on more than one occasion I have bought some things that I wanted to use spent more money than I could afford to buy in the items but I did it because I was going to get a lot of kicks because of bonus points and it was a bundle it was going to save me a lot however I have an alarm set to submit my receipt at 8 PM that night after I got home from the store when I went to submit my receipt half of my items that I had just scanned in the store and bought were no longer there and I could not get rewarded for buying them also I have had before where there was pending kicks coming in from purchases that I had made with linked cards and months later it still said that they were pending I never got those rewards watchers stuff on this app other than that the app usually works pretty good except for when I try to go to TJ Maxx and target which is right next to each other when I go to TJ Maxx my walking cakes will not show up my target ones however will show up when I’m at TJ Maxx not at target
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Response from developer
We truly appreciate the time and dedication you've put into using our app and we're sorry for any inconvenience you've faced with receiving your kicks. Your feedback is crucial in helping us improve our process, and we're committed to improving the app experience. Since you've shared this review, we're happy to share that the receipt process has been enhanced, even adding reminders to upload your receipts. Please contact us directly at help@shopkick.com - we'd love to make things right!
Only good for purchasing point anymore
This app used to be great to those who used it. I've used it for nearly 10 years! You used to get 1-3 kicks per every new ad look book and for sure 3 kicks for each new video you watched. The ad look books haven't had a single kick in almost 3 months! You're lucky if a video ad has one point and can maybe get 1 point from the 1 ad video that's a daily offering. Scan points are becoming a joke. Starting out they were 25 kick minimum. Now the average scan item is 5-15 kicks at most.
In summary, the only way to earn kicks quick is to buy what you can get kicks back for and visit every store on the list to scan every possible scan request. But be careful since those scans can only be scanned at one brand store and will be invalid at a different brand store. Despite both offering the scan reward (another thing that changed).
Change your able to a rebate only app if you're not going to honor the scan and read options anymore! Stop trying to trick people into thinking they don't have to purchase to earn!
In summary, the only way to earn kicks quick is to buy what you can get kicks back for and visit every store on the list to scan every possible scan request. But be careful since those scans can only be scanned at one brand store and will be invalid at a different brand store. Despite both offering the scan reward (another thing that changed).
Change your able to a rebate only app if you're not going to honor the scan and read options anymore! Stop trying to trick people into thinking they don't have to purchase to earn!
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ISSUES!
I just tried to redeem my kicks for Target and kept getting an error message and told to try again. Tried several more times and kept getting the same message. Tried to email SK support and filled everything out properly but was told my phone number was not entered when it was! Tried to several more times and still was told my number was not there! THEN tried to delete my account and was told to confirm my Facebook. I DON’T HAVE FB! So it appears they want people to connect to FB so other people will see it and they will use SK too. But they are having all these issues and won’t let me delete my account!! So I just deleted the app and will NOT be using it anymore. FIX YOURSELF!
EDIT- Just read other reviews on here and people are getting suspended and not being told why but I cannot delete my own account???
I had this account since 2011 and I used to love it but no more!
EDIT- Just read other reviews on here and people are getting suspended and not being told why but I cannot delete my own account???
I had this account since 2011 and I used to love it but no more!
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Great app, but...
I absolutely love this app! It's so easy and fun to use, I've even recommended it to use. There's only one flaw that I've notice recently... when ever I go to submit a receipt with the items I've bought from a store. I always get a notification saying, "Opps... it looks like we've seen this receipt before. Make sure it's a different receipt and try again.", this has happened to me 3 times already and it's always a different receipt. This has never happened before, up until a few months ago. I wish there was customer support or an agent to talk about these issues with.
I try and try again and I've made sure to try again at a later time and day, but I always get the same notification. I'm losing out on extra points and I don't know why it happens so often that I've just given up. It's to the point where I steer away from submitting receipts anymore, due to the sheer fact that I'm possibly not even going to get the points for it anymore.
I'd love to give this app 5 stars, but until there's a solution for this. I'm going to have to give it 3 stars.
I try and try again and I've made sure to try again at a later time and day, but I always get the same notification. I'm losing out on extra points and I don't know why it happens so often that I've just given up. It's to the point where I steer away from submitting receipts anymore, due to the sheer fact that I'm possibly not even going to get the points for it anymore.
I'd love to give this app 5 stars, but until there's a solution for this. I'm going to have to give it 3 stars.
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