Can’t win
When I first got the app, I was scanning lots of my receipts, but then it told me that I had reached my limit of receipts, and I couldn’t scan anymore for a certain amount of time. Pausing my scanning made me completely forget all about the app and then I wasn’t really using it. Then, I got an alert saying that my rewards were all going to expire if I didn’t scan any receipts because I hadn’t used it for a while. It’s like they were just trying to keep me from earning any points by using the app.
I feel like if you are getting a receipt scanning app that you should be able to scan as many receipts as you have or want to. They barely give you any points for the receipts as is, so making you take a break or having it where you can’t scan for a long period because you’ve reached your limit seems a little ridiculous to me. It’s not even like I sops ton or anything. I just tend to shop all at once when I get my paychecks. So I have a bunch of receipts all at one time. If I don’t scan them all in right whenever I do my shopping then they’re going to expire because they also don’t take any receipts that are older than 14 days. It’s really hard to earn any points or to save them up with the way the app is designed. I feel like this app is bait and switch. They make it seem like you can get prizes and have a benefit from scanning in your receipts, but then they do everything they can to steal them all from you.
I feel like if you are getting a receipt scanning app that you should be able to scan as many receipts as you have or want to. They barely give you any points for the receipts as is, so making you take a break or having it where you can’t scan for a long period because you’ve reached your limit seems a little ridiculous to me. It’s not even like I sops ton or anything. I just tend to shop all at once when I get my paychecks. So I have a bunch of receipts all at one time. If I don’t scan them all in right whenever I do my shopping then they’re going to expire because they also don’t take any receipts that are older than 14 days. It’s really hard to earn any points or to save them up with the way the app is designed. I feel like this app is bait and switch. They make it seem like you can get prizes and have a benefit from scanning in your receipts, but then they do everything they can to steal them all from you.
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Response from developer
You'll be able to snap soon! This limit is not based on the checkout date but rather on the date you snap the receipt. This means that over a rolling 7-day period, you will be able to snap more receipts once the older receipts fall outside of the 7-day window. There's also no limit on eReceipts! Thanks for the feedback!
Shame on Fetch
I was looking through advertised points I could be awarded from purchasing certain items, so made a list and went and ordered numerous items from different stores. I’ve never had issues in the past, but this time after spending money on items that I normally wouldn’t purchase, I printed out my receipt, which was an emailed receipt from Kroger since it was a online delivery, and scanned in my receipt. It processed my receipt and only gave me some of the points I had earned. I should have had 5200 points. So I tried scanning my receipt again. The second time it gave me points for a couple of the items, but still not all of them. Tried scanning one more time and contacted them to tell them what happened. The next time I checked they had rejected all my receipts and took away all of my points and tried to offer me 100 points thinking that would console me. I am furious right now with Fetch because I have never had issues in the past scanning a receipt that I printed out and they are trying to tell me this does not fit their criteria. I wonder what’s changed over the past couple years that I’ve been submitting my Kroger receipts this way! especially when it initially did scan an award some of the points, just not all of them. And for them to go back after the fact and reject my receipts and take away the earned points that they had already given me, is in my opinion, poor poor business practice!
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Response from developer
Thanks for reaching out to Fetch! We may be able to support additional email retailers in the future, so please stay tuned for updates to the app. If you have any questions, please let us know at support@fetch.com.
Don’t play the games
I will give fetch three stars as they have been great with the awards that I have received on my receipts and even playing the games. However, I will never play another game please if you download this do not play any games I got cheated out of 13,000 points. I played a game all the way to the end and they gave me points but they won’t give me that last points that I’m owed and when I get a hold of customer service, they said we’ve already given you the points for it and I’ve shown him pictures and showed him how you know I have not received and I just got some guy from Mexico that I don’t know that just tells me that I’ve already got my point. Download some more game and playing there’s no way I’ve got a hold on here before customer service received on other things that I feel where I didn’t get points and sometimes they pointed out to me where I didn’t complete all that I needed to for the points and I understood completely went back over and thought yeah I see that. I just can’t get them to understand so great for receipts just not those games I’ve gotten other ones I’ve completed that they’ve given me all the points, but I’ll never try it again. hopefully you can understand what I’m saying as I’ve been pretty upset about this and I tend to go on, but when you worked as hard as I did to complete this game, it’s hard not to be disappointed when you don’t get the points you know that you earned.
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Response from developer
We’re grateful for your feedback! Check out these reasons why Fetch Play points could be missing: https://tinyurl.com/Play-Points - Explore your Catalog and try a new game you’ve never downloaded before. Make sure app tracking is enabled for both Fetch and any new games you download.