Extremely poor customer service
UPDATE: thank you for your very panned response that had absolutely nothing to do with my complaint. It is apparent that you have no intention of dealing with the issue that I brought up but please do not assume that I am ignorant enough to take your pitiful excuse and run with it. What I have seen is MANY more reviews like mine that have had cash back submissions left unfulfilled. Like others who have posted here, I do think it’s rather coincidental that my submissions disappeared after having been made during times when you cash back offers were at their peak- I guess you just didn’t want to pay out for a 20%-25% cash back offer. It does make me lean towards the idea that Rakuten has become just that, a Racket…
I have been a Rakuten user for quite some time but recently I had several cash backs left pending and then when I attempted to add several shopping trips for cash back, I discovered that all of my cash back entries had disappeared. I have attempted to contact the company multiple times but have either received no reply at all or an auto generated reply that they would get back to me. As of yet this hasn’t happened. I am very disappointed in their customer service- or lack there of…. It’s fine if they don’t want to honor the submissions, but at least be honest about the fact that they don’t intend to pay out the cash back offers. Very poor customer service.
I have been a Rakuten user for quite some time but recently I had several cash backs left pending and then when I attempted to add several shopping trips for cash back, I discovered that all of my cash back entries had disappeared. I have attempted to contact the company multiple times but have either received no reply at all or an auto generated reply that they would get back to me. As of yet this hasn’t happened. I am very disappointed in their customer service- or lack there of…. It’s fine if they don’t want to honor the submissions, but at least be honest about the fact that they don’t intend to pay out the cash back offers. Very poor customer service.
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Response from developer
We recently switched to a ledger system for all of your Cash Back. Pending Cash Back is any earned Cash Back that hasn’t been confirmed yet. Confirmation time depends on several factors, including the store, store policy, reporting schedule, exclusions and returns. Pending transactions will be added to your Confirmed Balance once verified. Ineligible purchases are orders the merchant didn't validate with us as eligible for Cash Back. For more help, please email our team at socialhelp@rakuten.com.
Great user experience and saves me money.
Great experience. Has some excellent deals in Supercashback section.
on make is very convenient to get Cashback
on make is very convenient to get Cashback
Absolute rubbish
This app is absolute rubbish. No matter how many updates and bug fixes are done, it still keeps popping up error messages when you log in. Doesn’t matter if it’s via third party services or if you try registering directly with the app. You need to fix the app before rolling it out to customers!