App getting harder to use
Using the website on a computer is OK, but I left Massagebook because their app stopped working and when I looked it hadn’t been updated in 5 years. Now when I look at ClinicSense, they haven’t bothered to update their app in 3, and it’s starting to show.
Please
Please update the app to make it easier to use for people. It should be as easy as using the website
Great on Mac okay in ap
Please allow “ schedule personal time” to be recurring indefinitely. Now it only allows up to a year. I have to schedule time off for my kids and unfortunately have to set a reminder for a year from now to make sure I block off my time. Would also love to be able to use soap notes on iPad. Otherwise the program is great so far
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Freezes and doesn’t allow you to access all of the features
No soap notes accessibility, cannot fill out intakes in mobile app if your client doesn’t do it before they arrive you have to have a computer for them to use, and it freezes constantly.
Not perfect
Great app overall. But when I get notifications for a new appointments, it’s usually in military time on my Lock Screen. And there is no way to change this. It makes it very inconvenient because I have to open the app to see what time my appointments are instead of default if it showed the time in a 12 hour clock format.
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Great app. NOT IPAD COMPATIBLE
I love the app and how it flows and it works great for my business when I started my trial. However, this app is not compatible with my iPad and only displays a small screen of the iPhone version on my iPad. For this app to work for me I need to be able to have a working dashboard on my tablet and this app just doesn’t have it. Disappointing.
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Had high hopes but-
I couldn’t even finish getting my services listed, the app keeps getting hung up on my 2022 iPad. So disappointed. It’s easy to read and I was almost convinced to subscribe.
Acuity is 100x better
First, their product lacks basic functionality. And then they make their cancellation process intentionally confusing. I thought I cancelled 6 months ago but I was wrong… I’ve paid these idiots $700 for nothing. Go with Acuity, trust me.
Inconvenience while on the go
As a mobile therapist, this app is very unreliable and makes navigating inconvenient. You’re unable to see clients reason for visit or subjective info before the treatment and compared to Jane app this has half the features. The only convenient feature is sending receipts for clients. You can’t even custom create forms like you can on Jane. I use multiple modalities and need multiple intake forms and it’s very frustrating that I can’t do that so I have to physically print anything that’s not massage related. Jane app you can create many forms and to be honest pretty much custom create the experience you want for your client. Aside from that you just simply have to click too many things to reach where you want to be. The desktop version is a bit better I will add but for a busy therapist like myself just very inconvenient.
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It’s OKAY
This app decides when it wants to run smoothly, regardless of internet or wifi connection. I can’t sign in half the time because it’s endlessly, “loading client names and files” which is hugely inconvenient and takes away the purpose of having a hand held app… the convenience. Would prefer something smoother and more user friendly.
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Response from developer
Hi there, thank you for your feedback. We are in the process of making some updates to the app and hope to have an improved user experience very soon.
