Leave a Review ClinicSense
Website is good. App is not
The app leaves a lot to be desired. It’s fine if I want to check my appointments really quick but I’m baffled by the decision to make literally everything else as difficult as possible or completely non-functional. I’m on the go a lot. If I want to adjust anything I have to go to the website which is fine on a computer but clunky on my phone.
I like the service and the price. I’m happy with my choice to use clinic sense, but there needs to be some significant improvement, otherwise I think I might switch when I start making more money (I’m just starting my business).Show lessnazzard27
Developer Response
Hi there, thank you for your feedback. We have some updates coming to the app later this year that should improve ease of use and functionality. We'll also bring SOAP notes to the app with this update as well.Use at your own risk
***BEWARE*** THEY TOOK MY MONEY AND DID NOT PROVIDE THE ADVERTISED SERVICE, NOW I AM OUT OF POCKET AND THEY WILL NOT REFUND ME EVEN THOUGH I REQUESTED THIS WITHIN THE 30 DAY REFUND POLICY I tested clinic sense after reading the reviews, but do not be fooled as their business model is designed so that if anything goes wrong you will lose your money! I can only give my experience with this company as I have used many companies before and I wanted a system that would save my team admin time. They advertised this and it actually created 60% more work. After testing the system for 14 days it did not have basic features like other software so I requested a refund. They ignored my request and would not refund me as advertised within their own 30 day refund policy. They use marketing to convince me to stay but I had already requested the refund. Now they are saying that because I did not confirm that I wanted a refund they cannot refund me and I must charged for the entire year. ***BEWARE that they do not operate in a legal or ethical manner*** From my point of view I would AVOID at all costs as they are the typical salesman that once they take your money you will get zero support and be left out of pocket. Rest assured, I will be taking Clinicsense to court about this as I don’t want this to happen to anyone else. If you are one of the 10000 healthcare students that I teach every year I will surely share my experiences in more depth as the lesson here is that there are many people that are after your money and are not willing to provide the service or look after the most valuable possession - the customer. I call this theft and a lack of integrity and Clinicsense should certainly be a company to AVOID. If you are reading this, I want to thank you as I’m sure you are an aspiring health professional only wanting to help more people. Unfortunately this company is not interested in helping their own customer let alone people. The customer service is none existent and the management is disgusting. I appreciate that the Clinicsense are trying to run a business, however there is a famous saying that a persons true colours are revealed when things go wrong. This is that moment! They are irresponsible, neglect their own customers and their behaviour is unacceptable. If you do choose to use them this is at your own RISK that you could lose as much money as I did, but worse still lose a 1 year of your life with useless software and end up with nothing to show for it because they don’t care about their customers. If you are reading this and have also experienced financial loss and disrespect, I encourage you to not be afraid to post a review showing the truth about Clinicsense.Show lessbeebu123
No SOAP accessibility in app, etc.
I really want to like ClinicSense more but I can’t access SOAP notes unless I use my desktop, and other scheduling features (like a simple reschedule button for returning clients who can’t repeat appointments on the same days/at same times every month) are just not available. For some weird reason, someone could technically book an appointment on a date in the past, which shouldn’t be possible, and I don’t like that clients see the message, “___is enjoying a day off…” on dates I’m unavailable. I really love the idea of using one platform for booking, intake and SOAP forms, point-of-sale, gift certificates, and email campaigns, and I echo the previous sentiment that this app has the potential to be the leader if they would deliver on those options, but I’m not impressed with any one of these feature enough to subscribe.Show lessHLE Lamb
Developer Response
Hi there, thank you for your feedback. We are in the process of making updates to the app so we can improve user experience and provide the features that are most requested. An update will be released this year which should meet your expectations.Needs some updates
Very good app and software that could be the leader in the industry but can use some updates. Needs SOAP notes upload available on mobile and some more mobile features.
Also needs more scheduling settings. Like max # of clients/hours that can book per day. Ex. I want to book only 3-4 hours per day.Show lessGhsjkllyv
Developer Response
Thanks for the feedback! I'll pass it along to our development team. Happy to report that SOAP notes are coming to the app soon 🙂Doesn’t stay logged in
Logs me out every time I close the appHonest Review 1
Was going to give 4 stars—but I know it will keep getting better
I am a burned out ICU/ER nurse that put herself out to pasture and started a massage therapy business. I was charting by exception on paper for two years because I was so sick of charting.
Well... after the 500th client... that’s way too much paper even if you are only CYA charting.
ClinicSense saved my sanity and I’m slowly getting back to my love for charting my clinical thoughts and evidenced-based, goal-oriented standard of care.
Additionally, every time I have a question, the team at ClinicSense has an answer. They respond so quickly. It is refreshing (and a little astounding).
Sure... there are a few glitches, but nothing that has impeded my operations. I give them 5 stars because I like to manage up. I can tell this team will continue to improve their product based on the needs of their clients.
Lastly, if you are thinking about stepping up your massage practice, I can not think of a better time than during a pandemic to get serious about charting assessments.
☮️♥️😷Show lessbasaltbodywork
Developer Response
Hi there, thank you for your kind words and for choosing us to solve your charting needs. As you said, we can only get better, and we strive to live up to that expectation!Just what my practice needed!
10 stars if possible. Extremely useful for a new business.5605822
Developer Response
Hi there, thanks so much for sharing the positive feedback! We've put a lot of thought into the design and user experience, and we are glad to see you've found it helpful.Update?!?!?
Constantly freezing and won’t log in328shbsj
Developer Response
Thanks for the feedback. Please reach out to support@clinicsense.com and we'd be happy to help. You may also want to try deleting and reinstalling the app to make sure you are on the most recent version. Thanks!iPad Air compatibility
On the iPad it would be able to rotate with usage of a keyboard.Yomammy!2005
Developer Response
Hi there! The app is intended for a mobile phone. From an iPad you can get the full version of ClinicSense by logging in via Safari.Export soap notes
I love a lot of the features the has to offfer and generally makes my practice run a lot smoother but I would love the ability to export client soap notes so they can be emailedMusik4lif3
Developer Response
Hi there, thanks for the suggestion! If you click the print button on a SOAP note you'll have the option to download it as a PDF file. Please keep in mind personal health information should not be sent via email without client consent.
