I’m a paying subscriber, and the quality of the art and the puzzles, not to mention the large number of puzzles, makes the app completely worth the cost.
The recent update, however, makes gameplay frustrating. The additional white space around the clues and the thick blue bar that JUST holds the home button means there is a lot less room for the image. There is now no reasonable way to look for clues without significantly zooming in. It’s just far less enjoyable. And did you make the clue button larger? It, too, seems to be covering up more of the puzzle.
Also, the interface cuts off the very left edge of the image, which is an issue when that is the location of one of the items you’re looking for.
I’d love an option to make the icons smaller (in fact, I try to solve the whole puzzle without looking at the list!)
Developer Response
We're glad you enjoy the app and appreciate the puzzle format feedback. Feedback like this helps us inform our future product roadmaps. Well, I have always ALWAYS enjoyed Hidden Pictures and even found the hidden pictures a couple of years ago (if that long); however, the cutesy design of the objects in this version are difficult to see to begin with, before u even start searching for them in the picture. U cannot zoom in on the objects and so looking for them is not exactly fun ... more like frustrating. It’s a shame. When I’m looking for a candle, I want it to LOOK like a candle. Disappointed.
This app/game is a JOKE! I got this after enjoying a book version but was VERY disappointed to find out I could only play a limited amount WITHOUT paying a monthly or yearly subscription! I am opposed to paying to USE an app/game that is FREE to download! I have NEVER paid to download an app so why would I pay to use/play the app/game? As soon as I did all of the free stuff I promptly deleted it! Don’t waste your time with this unless you want to pay, otherwise its a waste!
Update (following your response): Having “free daily puzzles” DOES NOT resolve anything! What if I had already finished all the free stuff & don’t want to stop playing? I don’t have a choice WITHOUT PAYING & I had ALREADY CLEARLY STATED that I am NOT PAYING to play the app/game! What part of that is so hard for you to understand?
Developer Response
Hi, we have new, free puzzles uploaded daily for unsubscribed users to enjoy. Our affordable monthly and annual subscription allow us to deliver the best, most expertly-crafted puzzles to our users. Not to mention an ad-free experience! Users can begin their subscription with a 14 day free trial!. Thanks. We have enjoyed using this app on an iPhone, iPad, and in our Mac Chrome browser since we purchased the annual subscription June 15, 2020. We have an active subscription through June 16, 2021. But something has changed in the last week or two (with the updated look). No matter how many times I uninstall the app and try logging back in, it now says I don’t have a subscription even though the App Store confirms our subscription is still active. The app sent me to Highlights for support but they said I had to contact the apple store. Writing a review seems to be the only way to attempt getting customer support. Can you help?
Developer Response
Hi, thank you for reaching out and we apologize for the difficulties. Please email us at highlights-apps@highlights.com and we will be happy to further troubleshoot. Thanks!I would give it zero stars if I could. The app fails to load and causes the entire iPad to freeze. I am forced to hard reset every time we try to use it. I have deleted and reloaded the app multiple times, hoping that would fix the problem to no avail. The iPad is less than 1 year old and is running the newest OS, so there is no good reason for this issue. Very disappointing as we love the magazine and the hidden pictures page in each monthly edition.
I gave this app 2 stars because I have been trying to get new puzzles for seven to eight months, to no avail. My subscription is thru Apple. I checked it and it shows that the monthly subscription fee has been paid every month, but I can’t seem to get any new puzzles. I have tried deleting the app and reinstalling it several times and still get no new puzzles. I’ve even tried logging into my Hidden Pictures account from the web and I still only get old content, which I have played all of them more than once. When you can get new app content, the app is awesome and fun to play. Unfortunately, I’m going to have to cancel my subscription because I’m paying for the subscription every month but unable to get new content.
Developer Response
Hi, thank you for the review - we're so glad to hear you're enjoying our brain-boosting puzzles! We are currently working with artists and developers in an effort to provide new, expertly-crafted puzzles. Thanks!I play this game every day. It is my stress reliever. But for last 2 weeks it hasn’t been working. I go to open the app and then my phone freezes. The only way to close the app is by shutting off my phone. And then the app still won’t load. Sorry to say off the issue isn’t fixed I will uninstall it and find a different game that doesn’t mess up my phone
I am an SLP and the kids I work with have really enjoyed playing this during our virtual sessions. But, I just updated my iPad, and now the app is crashing! I’ve already tried reinstalling, and it’s still not working. It is a bit frustrating to pay for a subscription and have it be useless when there’s an iOS update.
I really enjoy this game, but there are a couple of issues that need to be addressed. There are some levels that have items just out of view (at least on my iPad screen) or items that don’t register as found if you click on them. My biggest frustration is that the app seems to crash after every iOS update. I did a soft reset on my device and that did not fix the issue- the game continued to crash every time I tried to open it. I had to delete it from my device and download it again. I was able to restore my purchase and access the different levels BUT ALL of my progress was gone. It was very frustrating to have to start at the very beginning again and not have access to the levels that I had previously unlocked. For the price, I think these quality control issues need to be corrected.
Developer Response
Hello, thank you for the review and we are so happy you enjoy our puzzles! We apologize for the technical issues you are experiencing, but we can assure you these are being addressed and will be fixed in no time. Based on the information you provided, it seems like you don't have an account (account creation was optional at checkout). I would suggest creating an account and that will help ensure your progress is saved. Creating one is easy (click on the “H” in the upper left hand corner of the app>click the people icon>click register). If you have any other issues or concerns please feel free to email us at highlights-apps@highlights.com. Thank you! FOLLOW UP: We are happy to announce that we recently pushed an update (1.4.2) designed to address the issues above. To check that you are playing on the latest version select settings in the top left corner and the version will be listed at the bottom of the blue box that appears. Thank you for your help. Please email us at highlights-apps@highlights.com with and additional questions or concerns. Thank you.We keep crashing! On a roll, having fun then.... I hear a scream from my son. “NOOOOOOOOOO! MOM! Not AGAIN!” It’s a great app, if it would JUST continue working properly. I already sent an email to support and am SO disappointed by how many of the SAME reviews with the SAME response from support I’m seeing here over SUCH a long time period. If there’s no chance of resolution, do the right thing and pull your app from the store. Take the hit. Be honest. Do the right thing.
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