Confusing
Zero instructions on how to use it for charging. I had to use ChatGPT to find out that I need to use the map to start charging. Not intuitive at all
DONT DO IT
This app is absolute trash these losers dont even call you when you ask them too and you cant even call them if you wanted too.
Worst experience ive ever had when it comes to customer service.
Garbage
Worst experience ive ever had when it comes to customer service.
Garbage
Needs help…
The app at the stations is clunky. Hard to follow and not intuitive. Good effort though and hopeful improvements coming.
Response from developer
Hello! First of all, thank you for your feedback. We’re sorry that your experience wasn’t perfect. Could you share with us how we can improve? If you prefer, you can send us an email at support@miio.pt, and we’ll be happy to assist you. See you soon!
Fraud
I've had a terrible experience with this app. I only charged my vehicle once, but I've been billed six times. When I reached out to customer support, they claimed they weren't responsible for the charges. If they aren’t the ones charging my card, then who is? This lack of accountability is concerning and unacceptable. I would advise to find a different app.
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Response from developer
Hi! First of all, thank you for your feedback. We’re sorry that your experience wasn’t perfect. Could you share with us how we can improve? If you prefer, you can send us an email at support@miio.pt, and we’ll be happy to assist you. See you soon!
questionable billing
received a charge from this guys on my credit card >4 months after I visited Portugal. I have no idea what it's for
So stessful
We rented a car in Portugal and europcar gave us an electric car. I had been thinking of buying an electric car, so accepted to see if I would invest in one, but after our experience, most likely will be buying a hybrid.
We lost at least 7 hours of our trip due to problems with charging stations. We drove from Lisbon to Porto, had to stop in Coimbra for a charge as we were down to 20%. We loaded the app with 100 euros, but station would not accept the bar code wallet cause it kept wanting a miio card which tourists don't have. We were there for 3 hours, stressed and tired. Thank God, there a local gentleman who charged our car to 30% so we could get to our hotel in Porto. We arrived at the hotel at almost 1am and were lucky that reception was still awake
We tried to charge the car the next morning but had the same problem, post kept wanting a card that we didn't have. We were at 9% by this point and very stressed again
We took the car back to europcar and asked for a gas car. Not happy with the app at all since it caused us so much stress when while on vacation. I at least hope that miio can give us our 100 euros back that we were not able to use
Paul and Ana Amaral.
We lost at least 7 hours of our trip due to problems with charging stations. We drove from Lisbon to Porto, had to stop in Coimbra for a charge as we were down to 20%. We loaded the app with 100 euros, but station would not accept the bar code wallet cause it kept wanting a miio card which tourists don't have. We were there for 3 hours, stressed and tired. Thank God, there a local gentleman who charged our car to 30% so we could get to our hotel in Porto. We arrived at the hotel at almost 1am and were lucky that reception was still awake
We tried to charge the car the next morning but had the same problem, post kept wanting a card that we didn't have. We were at 9% by this point and very stressed again
We took the car back to europcar and asked for a gas car. Not happy with the app at all since it caused us so much stress when while on vacation. I at least hope that miio can give us our 100 euros back that we were not able to use
Paul and Ana Amaral.
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It works!
An RFID that I can top up from my UK bank account that works!
It doesn't work
We rented an electric car as an experiment and now I'm not happy about it. The charge is reduced, and it is not at all clear how to pay for the charge. It is better to take a car with DSV and not have to worry about charging the battery. There is no way to contact support, the email is not valid, so it all looks like a scam. The payment is processed quickly, but the money has not yet been credited to the account, although two or more hours have already passed. I have already regretted 100 times that I bought an electric car in Portugal.
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Stressful & absolutely hate it
If you're a tourist do yourself a favor and don't get an electric car. We wasted a lot of time looking for charging spots & whats worse, the app does not work well with most charging stations. The folks who work at these stations have no clue how to help you. Charging is also expnsive. EV movement in EU is a scam!!!
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Doesn’t work
Useless app that won’t let me login. I think it’s just collecting data.
