Leave a Review miio
Customer support too slow and not useful
Every time I have an issue (it happened twice in the first few days of downloading this app), I send a message, the reply arrives too late to be relevant and the response is not useful or beside the point. I feel that people don’t read the question properly. I am new to miio and I am already having a very poor user experience with your app.Show lessMiss MTA
Very difficult to navigate. Other apps for this functions are much easier.
Avoid it.Don’tdo
Some chargers work and some don’t.
We have wasted a lot of our trip driving around looking for chargers and some don’t work with the app. Sometimes it stops charging and doesn’t automate add $$ to our account. Don’t rent an electric car in PortugalPoncho1954nnn
Taking a very long time to invoice
4 days after charge still no invoice, makes me a little nervous so using IONITY chargers until I see Miio can complete a transaction.Daftscotsman
Highway Robbery!!!
Sadly, absolutely shameless highway robbery! For a charging session that used 8.1 kWh and resulted in charging of 7.7 kW (Tezlab app) they have the audacity to charge €12.50! This is completely contrary to the display at the charging station that says the rate is <€0.19 per kilowatt hour, or less than €1.60 for 8.1 kWh. I will now delete my account and the shameless app.Show lessHudel99
Can’t activate charging station
Be aware that the app was not able to activate any charging station when I was in vacation in Portugal and customer service will not answer for that kind of emergency. In fact, I sent 2 emails about this and I am still waiting on an answer. If you travel, do not choose an electric car and rely on Miio or if you don’t have a set up already in place to activate the charging stations. You could ruin you vacation!Show lessBalafre72
Have been unable to use the card!
After 9 months with the card, I have been able to use it whether in Portugal or abroad!
The charging stations I park close to don’t accept the card, e.g. Leroy Merlin store in Loule. I also ran into defective stations or even abandoned ones.. not pleased!Etiennevd
not working
not workingdenisdunann
Developer Response
Hi Denis, what is not working?Publicidade enganosa
Puxei a app e carreguei com 20€ para carregar num carregador específico. Esse carregador aparece na app. No entanto, segundo o apoio ao cliente, esse carregador, apesar de aparecer listado na app, não é activado através deste serviço. Sinto-me enganado e burlado dos 20€ com que carreguei a app.Lmotb
Developer Response
Olá, os carregadores que não permitem ativação com a miio são os de cor roxa. Pode pedir a devolução através de apoio.cliente@miio.pt Obrigado e boas viagens elétricas!Dr Silva
Seria bom darem um estrato de conta semanal em que deserve o consumo de carga.LimpySailor
Developer Response
Obrigado pela sua sugestão! O extrato semanal em Excel estará disponível durante o mês de outubro! Boas viagens elétricas 🌿
