Leave a Review Bloomerang
Can’t login
I was in the app, logout and now can’t login, I keep getting a message about not recognizing username/password combination. Who can I talk to about resetting my infoDeveloper Response
Hi ReddevilGaryHoag, We're sorry you're having trouble logging in. You can reset your password by visiting https://crm.bloomerang.co/ and clicking "I Forgot My Password". Please don't hesitate to reach out to support@bloomerang.com if you have any issues.Too many issues to use at our Event
This would have been great but I have uncovered three issues with the mobile app while testing for use at an event this weekend.
1. Donation acknowledgements do not auto send like they do for donations made on the website. This means more work to send these after the event.
2. Issue entering a new credit card manually. The card is stored as I see it via desktop version but cannot process a donation using the card I entered manually into the app via the app or desktop site. Database linking issue I think.
3. We have multiple Stripe processors with Bloomerang to support each our Funds. I made two test donations to a particular Fund and the donation went to the other Funds Stripe account.
These are fundamental things the App should get right. Makes me wonder if they even tested it. Disappointing.Show lessDeveloper Response
Hello StatingtheFactsVT, Thanks so much for this feedback, but we're sorry to hear you're disappointed. Automatic email receipting for mobile donations is functionality we are hoping to add in the near future. For the other issues, we'd invite you to contact our Support team using any of the options in your web app, and we'll be happy to assist further.Notifications Not Working
Push notifications are no longer coming through on iPhone. I assigned a task to a coworker this morning. It shows up in his task list, but he did not receive a notification. I then assigned a task to myself as a test and I did not receive a notification either. This is a critical feature for us that we hope to see resolved soon.Show lessDeveloper Response
Hello AJH1234, We apologize for any inconvenience caused by this issue. Our team team is working to resolve it as soon as possible.