Poorly written/designed app
The app is lacking:
> it is extremely difficult just to create & assign a password (yes, this is step #1).
> one cannot edit their own profile information after creation.
Will update once the device is received…which was promised in 2 days but it is now day 5.
> it is extremely difficult just to create & assign a password (yes, this is step #1).
> one cannot edit their own profile information after creation.
Will update once the device is received…which was promised in 2 days but it is now day 5.
Not impressed
I set up the home hub yesterday which took almost two hours so that was annoying. I now attempted to send a message to everyone in the care circle and no message went out. I’ve tried three times now and there’s still no message from me to the care circle recipients. I’m going to give this system and app another few days. It’s not intuitive. It should be easier to figure out
I have not been able to add the motion sensors to the app.
It should not be this difficult to add the sensors to the app. The company’s saving grace is its support/technical people. Everyone I’ve talked to have really been helpful and patient, staying on the line for what seems like hours.
I have not been able to add the motion sensors to the app.
It should not be this difficult to add the sensors to the app. The company’s saving grace is its support/technical people. Everyone I’ve talked to have really been helpful and patient, staying on the line for what seems like hours.
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Glitchy app
I have to keep uninstalling and reinstalling the app to get updates, which concerns me.
It’s been a few weeks now and the app still freezes every few days so that I need to reinstall it, which is annoying.
It’s been a few weeks now and the app still freezes every few days so that I need to reinstall it, which is annoying.
Not impressed
I set up the home hub yesterday which took almost two hours so that was annoying. I now attempted to send a message to everyone in the care circle and no message went out. I’ve tried three times now and there’s still no message from me to the care circle recipients. I’m going to give this system and app another few days. It’s not intuitive. It should be easier to figure out than this.
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Love the service
This is so much better than what we were using before! Customer support is great and very responsive too.
Love the check-in feature
It’s amazing to be able to use the app to quickly start a two-way call with my grandmother. She likes that she doesn’t need to get up to answer the phone to speak to me as well. It’s been really helpful for my family so far.
