Hopp User Reviews

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Useful but not good

Useful since it seems the only other way to hail a cab in Iceland is to call. But often just gives up looking for a driver without finding one, even in downtown Reykjavík; so, you can end up stranded. Also super expensive (relative to, say, even yellow cabs in NYC).

AppStoreNicknameMustBeUnique

a month ago

Response from developer

Hi there, we appreciate your feedback and are sorry to hear about your experience. We are constantly working to improve our service and will take your comments into consideration to make the app more efficient. Thank you again though for using our app to get a cab in Iceland. With best regards, the Hopp team.

Deposit was never given back

There is a snall deposit for your first use, which is around 8€ well, i paid it then i paid the actuall fees as well. Did not recieve my deposit weeks later either. Trued to contact them in multiple ways. Needless to say not a single answer arrived. Oh and this wasnt just me, most of my friends had the same experience.

Shame on you for stealing money!!!!

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Berniasd012

2 months ago

Response from developer

Hi there, we are truly sorry to hear about your experience. Please reach out to us directly via our in-app chat support in order to resolve this issue promptly. With best regards, the Hopp team!

Mrs Dexter

Failed on my husband and he injured himself

SamieDex

3 months ago

Response from developer

Hi there, we are truly sorry to hear about what happened to your husband. Please reach out to our in-app chat support so that we can figure out what happened. With best regards the Hopp team

Long processing times

The “just a few seconds” to verify your license takes tens of minutes. Make sure to submit your license way before trying to use.

Nightgrow

4 months ago

Response from developer

Hi there, we apologize for the inconvenience you've experienced but we thank you for your feedback. With best regards, the Hopp team!

Scam

Be careful!!!! This is tourist scam, you will pay a lot of money for this scooter. Avoid avoid at any circumstances. €40 1h scam

Janis T-R

4 months ago

Response from developer

Hi there, we're sorry to hear about your experience. If you have any concerns or feedback, please reach out to us via our in-app chat support to discuss further. With best regards, the Hopp team.

Scooters great, some annoying app features

Scooters are great, some a little hesitant on the throttle but all good. Annoying in the app that when you end a ride, you have to take a picture of the parking space, seems completely unnecessary and you can’t get back to the app until you do, so I just take a picture of the ground

Lurch_1968

5 months ago

Response from developer

Hi there, we appreciate your feedback! We will definitely take your comments into consideration as we work on improving the app for our users. :D With kind regards, the Hopp team

Great system

I have never used this before in the UK, but definitely would now this is great thank you very much

El Tel Flat Top

6 months ago

Response from developer

Thank you for your positive feedback! We're glad to hear that you find our system helpful. If you have any questions or need further assistance, feel free to reach out to us. With kind regards, the Hopp team.

Hi Hopper

Great scooter to get around in there’s a few of them to say they’re down for maintenance. I just need to figure out the app I guess but the other thing is I wish that the phone holder was a little more convenient so you can see and use maps on your phone.

cerveza4life

10 months ago

Response from developer

Thank you for your feedback! We're glad you're enjoying the scooter in general. We'll definitely consider improving the app navigation and phone holder convenience for a better experience.

Doesn’t accept UK numbers

Basically useless tried to set up in Fuerteventura but it doesn’t accecpt uk numbers. :(

naughty-fairyface

a year ago

Response from developer

Hi there! So sorry to hear you are experiencing issues. Unfortunately Hopp is currently not present in Fuerteventura. For a full list of our locations go to hopp.bike/locations Merry Christmas and a happy new year.

Mr David Steele

Terrible as nowhere to park them

Steelie on Tour

a year ago

Response from developer

Thank you for your feedback. We would love to hear from you in the in-app chat on which location you are referring to so we can learn from your experience.