Leave a Review Donkey Republic
Can be very convenient but needs improvement
Sometimes the app is great and easy to use. Other times, you’re in a dead zone with hardly any bikes around, and the one you see on the map is NOWHERE to be found in real life. I don’t get why this happens but it’s incredibly frustrating especially when you have somewhere to be.
Also, not all donkey bikes are created equal, and some of these old rickety ones need to just be taken off the streets.Show lessGreat service!
The bikes are good, and the service is great! Very easy to use with many bikes available in Aarhus. We had an issue with a bike and reached out to customer service. They quickly responded late at night and were able to make the necessary changes as to not impact our use at all!Never again
Tried for the first time using a free 45’ promo in Copenhagen. Easy enough to join and unlock. Tried ending before 40’ and suddenly ‘connection problems’, would not lock or end. 10’ later tried to resolve thru chat and after providing all info chat was suddenly ended. Tried emailing, no resolution. The next day (and after having left the country) received text asking whether I was still using. No I am not as I informed by text and email. Ended with a +$29 charge to my credit card. Deleted the app and never using again.Show less