Complete trust buster. I finished all the learnings for the course (which cost $200 btw) and the final exam for the course is still locked. Why did I pay for this again? I’ll have to pay to re-take the test at the diving center because of this buggy app. Oh and also, if I log on to the desktop app, it says I’ve only finished half the training...
Developer Response
Dear AB. I am very sorry to hear that you are experiencing an issue with PADI Training App. We would love the opportunity to address your concerns and hopefully provide resolution. Please contact us directly at webmaster@padi.com and providing your direct contact information so I may assist you? Thank you so much in advance for the opportunity to assist. Looking forward to working with you.
Sincerely, PADI Customer Relations Support TeamDoesn’t work on my IPhone 10. Embarrassing for PADI fans like me and very damaging for the brand. No excuses. Please fix it ASAP.
I started a class on my computer and decided to continue on my iPhone. First I noticed that it didn’t save my spot. I redid the questions to move onto the next session and the app froze. I closed out and reopened but then it froze before loading the section I was already on. I’ll do the rest of the class on my computer.
Developer Response
I am very sorry to hear that you are experiencing an issue with the PADI Training app. We would love the opportunity to address your concerns and improve the experience on that app. Please feel free to contact us directly at webmaster@padi.com and we would be happy to assist further! Looking forward to working with you. Sincerely, PADI Customer Relations Support TeamThis app is the worst I've ever. When it actually opens it doesn’t stay open for long before kicking you out and losing all progress. For such a large organization that only teaches people to dive safely one would hope they invested more in their teaching tools.
Developer Response
Hello, We are sorry to hear that you are experiencing an issue with our APP. We would love the opportunity to address your concerns and hopefully provide resolution. Please contact us directly at webmaster@padi.com and providing your direct contact information so I may assist you? Thank you so much in advance for the opportunity to assist. Regards, PADI Customer ServiceAs you try and complete the courses which have to be downloaded to be done. You’ll run into the app stopping working and not able to down load anything ever again. This is a ver bad app that seems like it should work in this day and age when I can literally write this review with limited internet but can’t watch little video and answer questions on the app. I would suggest going to a hotel or home with good Wi-Fi and use PADI’s website at least that thing doesn’t crash as much. But sadly that’s why I tried moving to the app. Either way this is annoying as PADI is an international organization with no digital leadership.
Developer Response
I am very sorry to hear that you are experiencing an issue with accessing your course on the PADI Training app. Generally we do recommend downloading all the sections/materials you wish to access while connected to wi-fi as the videos etc. can take a while if you do not have a Wi-Fi connection. If you are doing so but still encountering that issue please feel free to contact me directly at webmaster@padi.com and I would be happy to assist further! Thank you so much in advance for the opportunity to assist. Sincerely, PADI Customer Relations Support TeamWon’t let you use course on iPhone 10 w/ latest iOS.
Not intuitive, asks for password/login repeatedly, glitchy.
Truly an example of how not to host online learning. Terrible.
This is the 21st century. Get your materials on mobile apps! The days of the PC are over. Figure it out!
Horrible app, can’t begin to describe how bad PADI apps are in general. Spent hours, wasted hours on an app that was designed by amateurs. Would not recommend and will avoid in the future.
What a waste of an app. Can not find my purchased content. I wanted to use this while on a plane. Worthless!
I signed up for e learning course and Im doing this at home with a laptop. I wanted portability so I downloaded this app.
I logged in fine but it directs me to computer website and does not recognize me as a signed up user. It directs me to pay again.
Very very horrible app. Im deleting now.
Developer Response
Hello
I am very sorry to hear that you are experiencing an issue with the PADI Training app. From what you describe it sounds as if you may be looking for the PADI Library app instead? I would love the opportunity to help address your concerns and hopefully provide resolution. If you are interested, would you mind contacting me directly at webmaster@padi.com and providing your direct contact information so I may reach out to assist?
Thank you so much in advance for the opportunity to assist. Looking forward to working with you
Sincerely,
PADI Customer Relations Support Team
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