I booked the last minute shift maybe 15 minutes before the shift start time and I live 40 minutes away from the facility that I booked with. When I arrived I was sent home because they were over staff which is fine. I was supposed to be paid for two hours because I was sent home. They did NOT pay me for being sent home. I was told that I was late for the shift even though I picked the shift up 15 minutes before the shift start time! Now my account is restricted for seven days because the company did not want to pay me for two hours. I was informed that I was late for the shift even though I picked the shift up last minute I feel like there should be a policy in place for people who pick up a shift within 30 minutes because we will be penalized for being late this is ridiculous. I will be deactivated my account as soon as my seven day restriction is up shift key pays $10 more per shift then clipboard does anyway the only reason why I book with them is because you can get the money the same day but you are screwing yourself because you can make more money. On top of that you can’t speak to a live person. Everything is handled online so they will get to you when they feel like it which is crazy when money is involved. These people are despicable. 0/10!!
Developer Response
Hi. I understand that you are not satisfied with your experience. Our goal is to provide fair outcomes related to attendance, so we can ensure reliability for facilities and fairness to other workers. We have an Attendance Score dispute process where our team will investigate the situation for you. For more information on how Attendance Score works, including points deduction and how to dispute your score, please see our info guide: https://support.clipboardhealth.com/hc/en-us/articles/8230048132119-How-does-Attendance-Score-work. You can dispute a point deduction by reaching out in the Clipboard Health app. Use the “Start a Chat” option and select “Attendance Score” as the reason for contact. Our team will investigate your dispute and follow up with you within 24-72 hours. In the future, all shifts canceled within 15 minutes will be accepted through disputes, but you can still dispute and share your reason for canceling.
I understand you are upset that you did not receive your sent home payment. If the facility offers sent-home payment, you may be eligible for payment if you are asked to leave a facility workplace due to reasons such as overstaffing, low census, scheduling error, or other facility-related issues.
A facility will reject your sent-home request if you are being sent home for any of the following reasons:
- You arrived late (more than 15 minutes) without the facility’s approval, and the facility workplace declined your arrival.
- You were sent home for exhibiting unprofessional behavior in the workplace or refusing a task or assignment before starting your shift.
- You were sent home for arriving under the influence, impaired, or unfit to complete duties.
- You were sent home for being visibly sick/ill before the start of your shift. (including testing positive for COVID upon arrival)
Note: If your sent-home request was rejected due to the above or any other reason, please refer to the “My request was rejected” section in this article: https://support.clipboardhealth.com/hc/en-us/articles/10731433486231-I-was-sent-home-by-the-facility#h_01HW612VQS28Q708EESX23HEZS for further details and steps to handle.
I also understand that competitive pay rates are important to you. It sounds like you are an experienced and well-accomplished healthcare professional. Rates for each shift are the same for each professional, so this would not be a factor in determining pay rates. Pay rates are adjusted to balance professional and shift availability, with a focus on remaining competitive. Please feel free to reach out to us at socialsupport@clipboardhealth.com so I can personally look into the situation with your sent home pay to provide you with further context on this and to let us know if you have any further questions.They have a lot of racist facilities on there! Also as I was on my way to work they canceled my shift, sent me a notification saying another clinician was assigned to my shift, and then marked me as a no call no show which cause my account to be suspended for a year. When I reached out to them about the matters, they basically blamed me and then stopped responding when I explained what happened that I was well on my way to work but who is going to keep driving to work if a shift was canceled in the midst of you heading there? This company has no empathy and they're not reasonable. They don't care about their employees all they care about is if you're going to work! One time they even made me work while I was sick as a do and they suspended my account for 7 days bc the facility told me to cancel my shift bc they didnt want to pay me and when I told CB they told me I cannot abandon the residents mind you I called out ahead of time, enough grace period! But the stupid de deductible they have on the app for points is absurd and causing them to lose some of their BEST clinicians bc we are being punished for real life things that are out of our control!
Developer Response
Hi Tanisha. Thank you for your review and feedback. I understand you are not satisfied with your experience. I also understand the importance of handling any discrimination and safety issues that you face. We encourage you to please fill out our incident report here: https://rb.gy/5yuxel. Our Trust & Safety team will further investigate the incident with urgency and quality.
Our goal is to provide fair outcomes related to attendance, so we can ensure reliability for facilities and fairness to other workers. We have an Attendance Score dispute process where our team will investigate the situation for you. For more information on how Attendance Score works, including points deduction and how to dispute your score, please see our info guide: https://support.clipboardhealth.com/hc/en-us/articles/8230048132119-How-does-Attendance-Score-work. You can dispute a point deduction by reaching out in the Clipboard Health app. Use the “Start a Chat” option and select “Attendance Score” as the reason for contact. Our team will investigate your dispute and follow up with you within 24-72 hours. In the future, all shifts canceled within 15 minutes will be accepted through disputes, but you can still dispute and share your reason for canceling.
Please feel free to reach out to us at socialsupport@clipboardhealth.com with any questions you have and we would be happy to assist you.Although it’s a great app to utilize for quick per diem jobs, many facilities are not using it as often. It’s scarce in California for RN and occasionally LVN positions. Sadly, LVNs are making a what RNs are making and sometimes more. Occasionally there’s a facility that pays both positions poorly but it’s been my experience that the LVNs are making just as much as me if not more. Some facilities post the same position for Lvn and RN to cover the shift and they are the same pay! As registry and as an RN we should be paid more than staff and than those we supervise as we are usually the only RN in the building. Also clipboard always sides with facilities in disputes and will even allow them to not pay you for a missed lunch even if you’re given a heavy load with high acuity patients with facilities that were poorly staffed. You s get dinged if more than 15 min late which many of travel two hours to work. Clipboard was not made to bring per diem jobs with the healthcare workers best interest in mind, it was made to exploit those looking for per diem while being taken advantage of by facilities. If clipboard did a better job with healthcare worker customer service and advocate for our pay they have more willing registry. I’ve brought this up to them and they said pay is set at a rate based on need in the area, we are registry pay for an RN should not be below $75/hr and their urgent shifts are a joke it’s the same price as the regular shift
Developer Response
Hi Angmarama. Thank you for your feedback. It is great to hear that you that our app is great for picking up shifts. I understand that you are not fully satisfied with your experience with us.
I understand it can be challenging when there are not as many shifts open as you're looking for. I did check into this for you and I see there are RN shifts in the state of California. If you can send me your full name, email address, and your location, I would love to provide you more accurate information about where shifts are open near you based upon your zip code.
Additionally, I do understand that competitive pay rates are important, and I am happy to provide further context here. Pay rates are adjusted on an ongoing basis to balance professional and shift availability, with a focus on remaining competitive. We are always happy to work with our facility partners on updating pay rates if they want to. You can also use our Rate Negotiation feature where you can propose your preferred pay rate within Clipboard Health’s app for shifts at participating facilities. You can use the rate negotiation feature when you see “Propose New Rate” in green whHere is a helpful article about our Rate Negotiation feature: https://support.clipboardhealth.com/hc/en-us/articles/11915644531351-How-do-I-use-the-Rate-Negotiation-Featureen viewing a shift. Clicking on “Propose New Rate” will initiate a negotiation between you and the facility, allowing you and the facility to decide on the rate that works best for both parties.
Also, I understand that you are eager to return and pick up shifts on our platform. Our goal is to provide fair outcomes related to attendance, so we can ensure reliability for facilities and fairness to other workers. We have an Attendance Score dispute process where our team will investigate the situation for you. For more information on how Attendance Score works, including points deduction and how to dispute your score, please see our info guide: https://support.clipboardhealth.com/hc/en-us/articles/8230048132119-How-does-Attendance-Score-work. You can dispute a point deduction by reaching out in the Clipboard Health app. Use the “Start a Chat” option and select “Attendance Score” as the reason for contact. Our team will investigate your dispute and follow up with you within 24-72 hours, which I understand you must have submitted a dispute but we would like to look into it further for you. In the future, all shifts canceled within 15 minutes will be accepted through disputes, but you can still dispute and share your reason for canceling.
I'd be happy to look into the situation you mentioned to provide you further context. When you can, please reach out to us at socialsupport@clipboardhealth.com with your full name and email address so we can connect and ensure you have a better experience with us.
