Wenea User Reviews

Wenea PRVE

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Easy process

Surprised by all the negative reviews. Created my account and profile, added payment methods easily. Selected how many KWh I wanted to charge and it shows the price up front which I like. Really easy and smooth process. Recommend!

LukeTK41

3 months ago

Response from developer

Thank you for your positive feedback! We're thrilled to hear that you had a smooth experience creating your account and using our services. Our team works hard to ensure that the process is as easy and transparent as possible, so it's great to know that you appreciated the upfront pricing feature. We truly value your recommendation and look forward to continuing to serve you on your electric journey. If you ever need any assistance or have suggestions, please don't hesitate to reach out to us at 020 8124 9900. Safe travels!

Makes charging so much easier!

This app has made it so much easier to charge my car. After registering it I can just plug it in and it will immediately start charging!

A.M-00

7 months ago

Response from developer

We're thrilled to hear that Wenea has simplified your car charging process! If you ever need assistance or have any questions, feel free to reach out to us. Happy charging!

really handy

I visit Devon quite often and these chargers are everywhere. They are in the best locations and the app is super useful, especially the fact that I can plug in and it will start charger without having to tap my card!

GjoB123

8 months ago

Response from developer

Thank you for your positive feedback! We're delighted to hear that you find our chargers conveniently located throughout Devon and that our app enhances your charging experience. Providing seamless and user-friendly solutions is at the core of what we do, and we're glad to hear that our autocharge feature adds convenience to your charging process. If you have any further suggestions or feedback, please feel free to share them with us. Safe travels and happy charging!

I never leave reviews..

At first I was a but confused on how to charge, but after I contacted the customer service team they were really helpful and explained how to charge my car.

vdhsjbfbfbskanrbhcjd

8 months ago

Response from developer

Thank you for sharing your experience! We're delighted to hear that our customer service team was able to assist you with charging your EV. At Wenea, we're committed to providing the best charging experience possible and ensuring that our customers feel supported every step of the way. Please don't hesitate to reach out if you have any further questions or need assistance in the future. Best regards.

Great customer service

I had a few problems at first with the Exchange Street charger, but once I contacted the customer service team, they managed to start the charge almost straight away! Will definitely charge with Wenea again.

MaritaCG2706

8 months ago

Response from developer

Thank you for sharing your experience! We want you to know that we are committed to providing you with a satisfactory charging experience. Best regards.

Poorly implemented location

I just used a charger in the Westfield Glories shopping center in Barcelona. The app seemed to work ok but there is not sufficient mobile reception where the charger is to allow the app to function. I had to go up a level to get the app to work. Then I had to start the charge in the app and run back down a level to connect the car and start the charge. Then while the charge was happening the app was giving me a message that the charge failed and would have like to try again or cancel. In the end the car did charge properly and my credit card was billed but I can imagine most people wouldn’t bother.

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emUnwired

8 months ago

Response from developer

Thank you for bringing this to our attention. We apologize for any inconvenience you experienced while using our charger at Westfield Glories shopping center. We are working to enhance your charging experience at this charging station. If you encounter any further issues or have any feedback, please feel free to reach out to us. Your input helps us improve our services. Best regards.

Love it

Probably the best app for this kind of service. Intuitive and flawless.

sergio lifestyle

9 months ago

Response from developer

Thank you for your review! We're glad to hear that you find our app intuitive and flawless. We appreciate your feedback and hope to continue providing you with excellent service in the future!

Convenient and reliable

After using Wenea’s app for about a year, I have not experienced any issues!

Kushalc8

9 months ago

Response from developer

Thank you! Our goal is to always ensure you have the best charging experience. Best regards.

Horrible app and customer service

We have been using other charging point without problems. We recently stopped at the parking lot underneath Hyatt Regency Barcelona Tower to charge. The app repeatedly say Error even though we have registered and successfully added payment. We called the customer service number and he just said we have to talk to the hotel reception and that “they can’t do nothing”. The hotel reception said they don’t know anything about the chargers and that we have to call the customer service. How ironic that their website said their customer service will ensure satisfying service!

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SophieCantThinkOfAnotherName

a year ago

Not good

Set up to charge in Loch Lomond but just doesn’t work even though credit card linked etc. no answer on phones - luckily had enough charge to get to another make that worked

Fletch40

a year ago

Response from developer

Hi there, in order to resolve the incident, we kindly request additional information about your charging attempt. You can contact our customer service at the phone number 02081249900 or via email at customer@wenea.com; we are available 24/7. We'll be delighted to assist you in enhancing your charging experience with Wenea. We apologize for any inconvenience.