Shocking
Response from developer
Hello, if you don't receive the money into your account in 48 hours please contact us again on 02081249900, available 24/7. We will appreciate if you can confirm once you receive the payment so we can follow up your incident. Best regards.
Incorrect charger means there’s no way to charge
Pointless App
Response from developer
Please call our 24/7 customer service number 02081249900 and we will ask you a series of questions to tell you why this is happening. We would very grateful to help you.
Horrible app and business practices
When I returned to the car there was only 30km additional available, but the app said it delivered 7.6Kwh! When I reached out to support they said the electric was delivered. My reply “So you don’t own the bugs in your app?”
Response from developer
Hi Dave, thank you for your feedback. We are sorry that you have not enjoyed your experience with us and are working to rectify the points you have made. If you call 02081249900, we can help answer your other concerns.
Absolutely hopeless
F*ing useless App
Response from developer
Hi, We’ve checked your user and the card has not been linked correctly. Let’s try a few things: 1. When you add your card, make sure you open your bank app because you must authorize 0,01€. That amount is refunded later when the system verifies the card. Once you authorized that “payment”, go back to the Wenea app. 2. Make sure that your credit card has the 3D Secure (3DS) verification activated. 3. Verify if you have the latest Android version (12) or iOS version and the latest app version (2.1.1). 4. You can also use two different phones, so Wenea app stays open n during the whole process. If you have any problems trying to register your credit card following these steps you can also try adding another credit card or debit card from a different bank, or either a money card/virtual credit card (Vivid, bnext, etc). If you can tell us to which bank do the credit card belongs, it would be really helpful for us to find a solution to the problem. If you try all of the above and still have the same issue, you can always contact us at our customer services number (02081249900) and we’ll try our best to assist you.
No puedo cargar mis datos de pago
Lo he intentado tres veces, pero desisto.
Response from developer
Hola, desde Wenea estamos a tu disposición 24/7 para cualquier consulta o aclaración. Puedes ponerte en contacto con nosotros en el teléfono 915060600.
Atrocious as per other reviews
Response from developer
Hi, thank you for your feedback. We are sorry that you have not enjoyed your experience with us and are working to rectify the points you have made. If you call 02081249900, we can help answer your other concerns.
Just awful
Twice I’ve been promised a call back, nothing even weeks later. Trying to suss the opaque instructions on the machine was impossible until I visited again and there happened to be an engineer fixing the machine (whose instructions didn’t appear on screen) - and then it cut out randomly n stops charging, and I get a call from my bank saying the transaction is fraudulent… Pointless product, and you need an engineer handy to even begin - and even then the system doesn’t work, and no one in the payments department wants to call you.
Response from developer
Hi there, thank you for your feedback. We are sorry that you have not enjoyed your experience with us and are working to rectify the points you have made. If you call 02081249900, we can help answer your other concerns.
