Unresponsive app
App non-functional, Support non-existent
Error
Worse than useless
Response from developer
Dear olanordmannnn, We're really sorry to hear that you're having trouble with the check-in features and other parts of our app. We take your concerns seriously and want to fix this as soon as possible. Have you tried deleting the app and reinstalling it? Sometimes that can fix issues. If that doesn't work, our support team is ready to help you out. We want to make sure you have a better experience with us moving forward :) Best, Melanie Customer Service Team, City Pop AG
Poor communication, avoid Altstetten!
Response from developer
Dear lkwol, We're really sorry to hear you're not happy with our flats and our communication. We take your feedback seriously and want to make things right. We know it's been hot in the flats during the summer, and we're working on fixing that. We also apologize for the mix-up with the repair visit and the issue with your deposit. That shouldn't have happened, and we're looking into it. Have you tried calling our support team to sort this out quickly? We'd like to hear more about what went wrong so we can fix it. Please give us more details so we can help you better. We want to make sure you have a good experience with us moving forward :) Sincerely, Melanie Customer Service Team, City Pop AG
Too many problems with the app
Response from developer
Dear Nawc2ya, We are sorry to hear that you had a negative experience with our app and services. We take all customer feedback seriously and would appreciate the opportunity to resolve the issues you've encountered, specifically with the door lock and laundry booking features. Our team is actively working on these problems, and we apologize for any inconvenience and miscommunication you've experienced. We understand how these "little things" can impact your daily life, and we're committed to making improvements. Best regards, Michal Customer Service Team, City Pop AG
Can’t open it on iPad
Response from developer
We are sorry to hear that you're having trouble opening our app on your iPad. The app is actually designed for smartphone. Could you please try City Pop App on your iPhone and if everything run smooth it would be really appreciated to change the review score from you :)
Bad App and Worse Service
DO NOT download and DO NOT book. The studio accommodations are dark sweatboxes with no light, windows or ventilation. Nobody wi reply to you on the app when attempting to communicate. Terrible provider.
Response from developer
Hey AnaLucia, we are really sorry to hear that you had a negative experience with our business model and the studio accommodations. We take all customer feedback seriously and would like the opportunity to resolve any issues you encountered. Can you please provide more details about the specific problems you experienced so we can address them and improve our services for future customers? Our support team is here to help and we want to make sure all our customers have a positive experience... we really hope to hearing you soon
Amazing app !
Keep up the good work !👍🏼👍🏼👍🏼
Response from developer
Thank you JP ❤️ Your super kind support spurs us on to give our best every day! We are thrilled that you enjoyed our app and our concept! Have a lovely day! Your City Pop Team
Very poor tech
1. I cannot see my personal details to either check them or edit them because on my iPhone the screen was small when I was entering details. I maximised the screen to input the data entries and since then (for about a week so far) I have only been able to navigate the far right hand edge of my screen within that page of the App, whether using my iPhone or my iPad. I cannot normalise the screen size or see the detail which is out of my view, on the left part of the page.
2. When I write for help and support when trying to check-in to my apartment I receive reply messages that have a reply box at the bottom but this box does not work. So every time they send me a message I have to start a completely new stream of messages by backtracking into the main menu and sending a new message. So they ask an obvious question and cannot even reply directly!
3. Access and check-in to the apartments is via smartphone using the App. Despite more than 30 attempts and several messages between me and the support team I am still unable to check-in or gain electronic access. The tech obviously works sometimes but there are issues with it which are causing endless annoyance.
4. It has not been uncommon to get stuck on certain pages of the App and not be able to exit or backtrack from them. This sometimes rectifies itself after several minutes or upon leaving the App and then accessing it later.
5. When I booked my apartment using the App my confirmation said I needed to have shown details of all the people who would be living in the apartment. I had not seen any option to do this so wrote to the Help desk to advise my wife would accompany me. They replied to say the App does not yet have the facility to enter the details despite their confirmation saying it was a pre-requisite for booking. I sorted the matter with the helpful support staff but this is another example of the inadequacy of this App.
Response from developer
Dear JohnPaul, we're really sorry that your experience with our app was so bad 😔 Our concept and our app are growing day by day and fortunately almost all the problems you reported have been solved. We sincerely hope that you have noticed and if not, we hope to welcome you back soon so that you can live smoothly with our new app. As you know, it's a new app and a new concept and we had to learn step by step and especially thanks to our clients how to improve it and how to make the app more and more performant! But believe us... we always do our best to satisfy our customers. If you are still using our app and have noticed these improvements, or if you would like to give us some credit, we would be very pleased if you would decide to change your review's rating! Have a lovey day!
