Leave a Review Night Owl Protect
Where’s my active timeline
I’ve had this system for almost 2 years and even tho it comes with no audio, it’s been somewhat okay otherwise.
Well, I guess the app updated, and now if I want to review something that happened 30 seconds ago, there’s no option to anymore. That feature was highly difficult to use via the app, but I was happy to have it. How are you supposed to feel secure if you can’t go back to see what happened on each camera? Before the downgrade or “update”, my cameras recorded 24/7
It may have reset the choices I’d selected, but I cannot find where I can see the days, weeks timeline like before. It only shows “events” where it detects human and absolutely nothing is happening on screen, or times where me or my boyfriend have left and walked around the areas of camera view & it doesn’t record or pick up a person or movement. It has potential, but if that feature, the only feature I liked about it is gone, plus I still have to figure out what “extra” parts/cables I have to additionally buy to get sound, then I’ll just go with another brand/entirely. (My Ring doorbell system does all of this with 2 way audio & for a lot less money). Hopefully I’m just not seeing the timeline review option since the update and it’ll show back up very soon somewhere in the app.. Thank youShow lessFamilytradition8383
Developer Response
Hello Familytradition8383, Thank you for using Night Owl. The time Line (the function you mentioned above) can be accessed via the event page. From the live view, click More Event, and you can see the timeline icon in the top right of the screen. We are also making change in the Time line feature, to make is more friendly to use. This will be release late August. Night Owl Tech team.No works
It don’t let me see and everytime I’m in configuration setting it stays at 9% and won’t move. I’ve deleted them created new account and it still don’t work😠. It never lets me remove the device even though it tells me too and it doesn’t even appear. I’ve had this problem for a whole year now. I’ve seen you respond to other people’s review and you’ve said the same thing. I’ve lost my cat because the cameras don’t work who now’s who will be next! For the money I bought it for, it is not worth this. YOU HAVE SCAMMED ME AND MY FAMILY😡😤😠😡. All I’m asking for is for some help to get the app to let me see the videos of the camera. I’ve tried to do the steps you have told other victims but that did not work. Pls help I can’t lose anything or anybody😢😢!!! I can’t go through this again I can’t handle this stress and anger every time I’ve tried to get this app to work. I would like a human response instead of an AI response as customer responseShow lessLeticia Alva
Developer Response
Dear User, I’m truly sorry to hear about the difficulties you’ve been experiencing with the Night Owl Protect app. We understand how crucial it is for our app to work seamlessly, especially when it comes to the safety and security of your home and loved ones. It’s concerning to hear that the configuration setting is stuck at 9% and that you’re unable to remove the device or view the videos from the camera. We also deeply regret the loss of your cat and understand the distress this has caused you. Our team is committed to providing a reliable and user-friendly experience, and we take your feedback very seriously. We’re continuously working on improving our app based on user feedback like yours. While I understand that you’ve already tried some troubleshooting steps, I’d like to suggest a few more: 1. Ensure your device is running the latest version of the operating system. 2. Try resetting your network settings (please note this will also reset your Wi-Fi networks and passwords). 3. If possible, try using the app on a different device to see if the issue persists. If these steps don’t resolve the issue, please reach out to our customer support team directly at [support email/phone number]. They’re equipped to handle such issues and can provide real-time assistance. Once again, I apologize for the inconvenience and distress this has caused you. We appreciate your patience and understanding as we work to resolve this issue. Best Regards, Night Owl Security Products TeamNot able to delete device from list on app in order to reinstall device
This is not a review this is issue or problem with the app. Installed app had to remove DVR/NVR from app (per all the cams were not showing on app) in order to reinstall the same DVR/NVR, app says to remove device from list & re-add the device back to the app. However when I click on my device UID or serial # that shows on the screen in the app, nothing happens other than a message indicating that the device has been removed from the app & to remove it from the device list in order to reinstall that same device. There seems to be no way to delete the device from the list in the app because it remembers the device’s UID & serial #. Have deleted or uninstalled app several times removing the cache & data from the app but every time I reinstall the app my device appears in the list & I cannot remove it. Not sure if this a glitch in the app or what. Any suggestions?Show lessplanecommonsense
Developer Response
Hello, We're really sorry to hear about the issues you're experiencing with the Night Owl Protect app on iOS. It sounds like you're having trouble removing and re-adding your DVR/NVR device to the app. We understand how frustrating this can be and we're here to help. Here are a few steps you might want to try: 1. **Hard Reset**: Try doing a hard reset on your iOS device. To do this, press and hold the power button and the volume down button together until you see the Apple logo. 2. **Reinstall the App**: You've mentioned that you've already tried this, but it's worth mentioning again. Delete the app, restart your device, and then download the app again from the App Store. 3. **Contact the Previous Owner**: If the device was previously owned by someone else, they might need to remove the device from their account before you can add it to yours. 4. **Contact Support**: If you're still having trouble, please reach out to our support team. We're here to help and we'd be more than happy to assist you in resolving this issue. We're constantly working to improve our app and we appreciate your patience as we work to resolve this issue. Your feedback helps us make our app better, so thanks for taking the time to let us know about this problem. Best, The Night Owl Protect Team