Leave a Review Night Owl Protect
Where’s my active timeline
I’ve had this system for almost 2 years and even tho it comes with no audio, it’s been somewhat okay otherwise.
Well, I guess the app updated, and now if I want to review something that happened 30 seconds ago, there’s no option to anymore. That feature was highly difficult to use via the app, but I was happy to have it. How are you supposed to feel secure if you can’t go back to see what happened on each camera? Before the downgrade or “update”, my cameras recorded 24/7
It may have reset the choices I’d selected, but I cannot find where I can see the days, weeks timeline like before. It only shows “events” where it detects human and absolutely nothing is happening on screen, or times where me or my boyfriend have left and walked around the areas of camera view & it doesn’t record or pick up a person or movement. It has potential, but if that feature, the only feature I liked about it is gone, plus I still have to figure out what “extra” parts/cables I have to additionally buy to get sound, then I’ll just go with another brand/entirely. (My Ring doorbell system does all of this with 2 way audio & for a lot less money). Hopefully I’m just not seeing the timeline review option since the update and it’ll show back up very soon somewhere in the app.. Thank youShow lessFamilytradition8383
Developer Response
Hello Familytradition8383, Thank you for using Night Owl. The time Line (the function you mentioned above) can be accessed via the event page. From the live view, click More Event, and you can see the timeline icon in the top right of the screen. We are also making change in the Time line feature, to make is more friendly to use. This will be release late August. Night Owl Tech team.No works
It don’t let me see and everytime I’m in configuration setting it stays at 9% and won’t move. I’ve deleted them created new account and it still don’t work😠. It never lets me remove the device even though it tells me too and it doesn’t even appear. I’ve had this problem for a whole year now. I’ve seen you respond to other people’s review and you’ve said the same thing. I’ve lost my cat because the cameras don’t work who now’s who will be next! For the money I bought it for, it is not worth this. YOU HAVE SCAMMED ME AND MY FAMILY😡😤😠😡. All I’m asking for is for some help to get the app to let me see the videos of the camera. I’ve tried to do the steps you have told other victims but that did not work. Pls help I can’t lose anything or anybody😢😢!!! I can’t go through this again I can’t handle this stress and anger every time I’ve tried to get this app to work. I would like a human response instead of an AI response as customer responseShow lessLeticia Alva
Developer Response
Dear User, I’m truly sorry to hear about the difficulties you’ve been experiencing with the Night Owl Protect app. We understand how crucial it is for our app to work seamlessly, especially when it comes to the safety and security of your home and loved ones. It’s concerning to hear that the configuration setting is stuck at 9% and that you’re unable to remove the device or view the videos from the camera. We also deeply regret the loss of your cat and understand the distress this has caused you. Our team is committed to providing a reliable and user-friendly experience, and we take your feedback very seriously. We’re continuously working on improving our app based on user feedback like yours. While I understand that you’ve already tried some troubleshooting steps, I’d like to suggest a few more: 1. Ensure your device is running the latest version of the operating system. 2. Try resetting your network settings (please note this will also reset your Wi-Fi networks and passwords). 3. If possible, try using the app on a different device to see if the issue persists. If these steps don’t resolve the issue, please reach out to our customer support team directly at [support email/phone number]. They’re equipped to handle such issues and can provide real-time assistance. Once again, I apologize for the inconvenience and distress this has caused you. We appreciate your patience and understanding as we work to resolve this issue. Best Regards, Night Owl Security Products TeamNot able to delete device from list on app in order to reinstall device
This is not a review this is issue or problem with the app. Installed app had to remove DVR/NVR from app (per all the cams were not showing on app) in order to reinstall the same DVR/NVR, app says to remove device from list & re-add the device back to the app. However when I click on my device UID or serial # that shows on the screen in the app, nothing happens other than a message indicating that the device has been removed from the app & to remove it from the device list in order to reinstall that same device. There seems to be no way to delete the device from the list in the app because it remembers the device’s UID & serial #. Have deleted or uninstalled app several times removing the cache & data from the app but every time I reinstall the app my device appears in the list & I cannot remove it. Not sure if this a glitch in the app or what. Any suggestions?Show lessplanecommonsense
Developer Response
Hello, We're really sorry to hear about the issues you're experiencing with the Night Owl Protect app on iOS. It sounds like you're having trouble removing and re-adding your DVR/NVR device to the app. We understand how frustrating this can be and we're here to help. Here are a few steps you might want to try: 1. **Hard Reset**: Try doing a hard reset on your iOS device. To do this, press and hold the power button and the volume down button together until you see the Apple logo. 2. **Reinstall the App**: You've mentioned that you've already tried this, but it's worth mentioning again. Delete the app, restart your device, and then download the app again from the App Store. 3. **Contact the Previous Owner**: If the device was previously owned by someone else, they might need to remove the device from their account before you can add it to yours. 4. **Contact Support**: If you're still having trouble, please reach out to our support team. We're here to help and we'd be more than happy to assist you in resolving this issue. We're constantly working to improve our app and we appreciate your patience as we work to resolve this issue. Your feedback helps us make our app better, so thanks for taking the time to let us know about this problem. Best, The Night Owl Protect TeamApp Not working
I just had this system installed on Feb 28, at first the system worked fine. I received a notice 2 days ago to update the app, the cameras now do not connect I just receive a buffering icon. And before you tell me to uninstall and reinstall the app, this was already accomplished. If you don’t or can’t fix the app I will be returning the system. The shame is the hardware functions outstanding, get the application right and you’ll have a fine product! UPDATE: Finally got the app to work, however now the record time on the app is an hour ahead of the cameras and the Hard Drive , I have checked both the camera and the network the time on these devices are synched correctly. Please explain to me why the app will not record the time stamp on the hdd or the camera? There is no way to change the time on the application to match the hardware! This app is terrible. I have uninstalled and reinstalled three times already! Fix the app!Show lessJazzCrazy
Developer Response
We’re really sorry to hear about the issues you’re experiencing with the Night Owl Protect app. We understand how crucial it is for the app to work seamlessly with your security system. Our team is actively working on resolving the connectivity issues that some users are experiencing after the recent update. We appreciate your patience and understanding in this matter. Please stay tuned for updates and thank you for choosing Night Owl Protect.Terrible service
Called because my system not operating correctly and after being on hold for an hour I hang up requesting a call back. Finally speak to an advisor who after finding out my issue and placing me on hold for short time comes back on saying my issue be escalated and that I would be called back today once it was investigated and how to fix it and never got called. Not what I expected from a company that deals security equipment meant to protect. Very disappointed.
Tried to trouble shoot app does not work picture only clear during day and there is never a smooth operation during playback now a camera just keeps adjust contrast and such on its own and it’s impossible to get customer service. This system was suppose to make things safe for me but it acts as if though I’m the one being watched my first security system this can’t be how they all are maybe it’s time to cut my losses. To glitchy for meShow lessfishking23
Developer Response
I’m sorry to hear that you had a negative experience with Night Owl’s customer support. It sounds like you were on hold for an hour before requesting a call back, and then when you finally spoke to an advisor, they placed you on hold again before telling you that your issue would be escalated and that you would receive a call back later that day. However, you never received a call back, which is understandably frustrating. While I don’t have any direct contact with Night Owl’s customer support team, I found a review of the Night Owl Protect app on the App Store that might be helpful. The review mentions that the app allows you to view all your devices in one easy-to-use mobile app, and that you can monitor your home or business in real-time on your smartphone or tablet. The app also provides real-time mobile alerts when a human, face, or vehicle is detected, and you can easily configure your alert settings so you get the notifications you want If you’re still experiencing issues with your Night Owl system, you may want to try troubleshooting the issue yourself using the Night Owl Connect app. The Night Owl website provides a step-by-step guide for troubleshooting the app, which covers topics such as initial setup, live view, playback, push notifications, password reset, connectivity troubleshooting, and audio troubleshooting If you’re still unable to resolve the issue, you may want to contact Night Owl’s technical support team again and explain the situation. They can be reached via phone or email I hope this information helps you resolve the issues you’re experiencing with your Night Owl system. Please let me know if there’s anything else I can do to assist you.App is junk
Features constantly change and no longer work. Always blame wifi connection no matter what the issue is. Latest update is the worst, can no longer hit record on playback. Tells you download the clip but half the time it didn’t save as a clip. Overall, I would avoid this brand/company of cameras To your response “developer” …Hello, Recording an event that has not finished being recorded was not part of the programming of the app. We apologize for the inconvenience. please use the event download feature while in the playback section of the app." That’s a lie. I was always able to record from the timeline until this latest update. Try again.
And I have to ask then; what is the purpose of the record button then?? lol you can’t even use it without getting that message. Admit it, your app and system is JUNK!!!!!!Show lessNogo007
Developer Response
Hello, Recording an event that has not finished being recorded was not part of the programming of the app. We apologize for the inconvenience. please use the event download feature while in the playback section of the app.Overall great
Great quality hardware products. However, latest app software updates have been deteriorating the experience. For example, downloads fails (“Error: Unknown”), and after a year of “on-the-fly recording”, now it’s “not supported” randomly (sometimes it records, but mostly not) - so it’s inconsistent. Twitter account to support seems to be dead, so i. general, seems like not very well supported in terms of software and online Service. Please, take into consideration that software support is the core in this time. Can’t refer to people if it’s not well supported. In terms of hardware, I give a 100%, but both needs to be parallel. Hope to see future improvements. 👍🏼Show lessJomaca9
Developer Response
Thank you for your detailed feedback. We’re sorry to hear that you’re experiencing issues with the Night Owl Protect app. Your feedback is crucial for us to improve our services and we appreciate your patience. We understand that you’re facing issues with downloads and on-the-fly recording. We’re currently investigating these issues and hope to have them resolved soon. We apologize for the inconvenience this has caused. We also acknowledge your concerns about the lack of activity on our Twitter support account. We’re working on improving our online presence and customer support channels to better assist our users. We’re glad to hear that you’re satisfied with our hardware products. We agree that hardware and software should work in parallel to provide a seamless user experience. We’re committed to improving our software support to match the quality of our hardware. We value your feedback and hope to meet your expectations in the future. Thank you for your understanding and support.Does Not Work and Blurry Now! DO NOT BUY.
The customer service is abysmal, and only a few individuals speak English even rudimentarily. I receive notifications of motion despite the device consistently stating that it is not connected to the internet and displaying blurry video footage out of nowhere. It occasionally works and occasionally does not. Already, my cameras and sound system have begun to behave erratically, and the alarm either malfunctions or ringscontinuously. I want a refund or a replacement, but they have no one who can comprehend fundamental English; consequently, they can only partially comprehend portions of what you are saying, and their accent makes it nearly impossible to understand. The United States must prohibit these countriesfrom distributing in the country unless they improve their customer service and replace their products; this is intolerable. Notifying the BBB is recommended, and all readers should do the same if they encounter similar difficulties.Show lessCustome901
Developer Response
Hello, We apologize for the actual technical issues you have been experiencing, while we do have highly trained and knowledgeable technicians we can also guide you through our support site which most of our customers do prefer to use for self help articles and how to videos. Please visit: https://support.nightowlsp.com/hc/en-usGarbage software and service
Have spent months yes months working with this company to solve recording issues with their product. First if you are having an issue adjusting the zone sensitivity for each camera under record settings it’s not just you. We tried it on 4 different phones and the system will just reset it to medium if you set the lowest setting. They tried to play it off as a phone issue. Nope. Ultimately they didn’t address the issue and implied a refund and then recanted because it went past 30 days even though we had been working the issue. To make matters worse during the troubleshooting they shipped me a replacement nvr and put it is a large usps mailer box with absolutely no packing material. Ultimately this was not a fix. This system will say it sees a face or car when there is nothing there. The main reason I wanted to adjust the sensitivity. Just so you know they use the same software on all their kits so I would avoid them all together. If I could give 0 stars for this company I would. Absolutely terrible experience and product.
Update: I have confirmed that the sensitivity adjustment issue is had by other customers as posted by other reviews. If you have one of these systems try and adjust the sensitivity under the camera. If you set it and come back it will likely adjust itself. Initially it was doing it to the next level up but now it does it on the lowest setting. It will adjust to medium.Show lessDrArcade
Developer Response
We’re truly sorry to hear about your experience with our product. We understand your frustration and we appreciate your patience in working with us to resolve the issue. We acknowledge that there seems to be an issue with the zone sensitivity settings on our cameras. We assure you that we are taking this feedback seriously and are working diligently to address it. We understand that this has caused inconvenience and we apologize for that. Regarding the packaging of the replacement NVR, we apologize if it did not meet your expectations. We strive to ensure that all our products reach our customers in perfect condition and we will review our packaging process based on your feedback. We value all our customers and your feedback is crucial for us to improve our products and services. We’re sorry that we couldn’t meet your expectations this time, but we hope to have the opportunity to serve you better in the future. Best Regards, Customer Support TeamCan no longer record from timeline
We installed these cameras for my in-laws and so far the camera system has worked fairly well. The app however we have had a few hiccups. Wish we wouldn’t have updated to the latest version because you can no longer record from the timeline. I had to record some longer events within the last two months to submit for proof of an incident and it worked. Now the record function no longer works unless it’s live, it says record playback no longer available on the fly and tells me to go to events. Why would I only want to record live?? Well a couple of the things I needed today aren’t in the events and it won’t let me record now from the timeline. Why did you remove this function? The record button is there and you should be able to record what you need. Please fix this!!Show lessKitkat3041
