Leave a Review Comcast Business
Very inconvenient.
I finally got the “make phone call” feature to work by reinstalling again & again. I had emailed support months ago, but they never responded. Seems to be consistent now. But….
Biggest issue with the app is that you don’t know whether a phone call is coming in for you personally or the business, UNTIL YOU ANSWER THE CALL!! Tough to avoid spam calls that way! Once you answer, Comcast system will prompt to “press any key” to connect. But I want to know that the call is coming from my Comcast business number!! Not an unreasonable request in today’s technology and the price we pay for Comcast.
Second problem is that there’s no alert badges to know I missed a call or have a voicemail waiting. You have to open the app to know. Very frustrating. Waste of time to constantly open the app. If that is a feature, then it doesn’t work. If it’s not a feature, I’m not sure why my iPhone gives me options for notifications for Comcast in the settings app. Please fix this Comcast!!Show lessagwalck
Developer Response
Hi, thank you for reaching out. We’re sorry to hear that you’re experiencing an issue with the app. Please contact us at CBMA_feedback@comcast.com with details related to the issue so we can work toward a solution.Please Help!
I have tried calling customer/tech support and have even used online chat. I have wasted hours trying to reach someone knowledgeable. Mostly, I’ve been given incorrect info due to limited or no product knowledge of how the Comcast Business app works. I used to be able to pull up a dial pad to make calls through the app; icon used to be at bottom of Be Anywhere screen.
Bigger issue is that I need my assistant to be able to use the Be Anywhere feature from her personal cell phone. As she now has remote work days, she needs to be able to make/receive calls like she’s using the work phone (work # shows on caller ID). Does she need to download Comcast Business app or dial a specific prefix or phone number? I was told (by phone & chat reps) that there is a specific Be Anywhere app for non-admin employees, but I have yet to find it in the App Store. Please help!! Thanks.
Dr. G, longtime customerShow lessDocsole
Developer Response
Hi, thank you for reaching out. We’re sorry to hear that you’re experiencing an issue with the app. Please contact us at CBMA_feedback@comcast.com with details related to the issue so we can assist.Very glitchy, unreliable
Only works about half the time… we migrated with the pandemic to using this app and it worked for a while for transferring calls (blind transfers only, no consultative transfers which is an L imo) but it randomly signs you out and won’t transfer calls, even with Be Anywhere always switched on. You have to regularly check it & for upgrades so it works. You’ll often see the Comcast incoming call notification, but it won’t ring to your cell like it’s supposed to so you can’t actually pick it up, with no explanation. I have to message coworkers to try transferring multiple times, sometimes never getting it to work. When the app gets hung up, I usually have to delete and redownload the app. Huge pain.Show lessSlejd393
Developer Response
Hi, thank you for reaching out. We’re sorry to hear that you’re experiencing an issue with the app. Please contact us at CBMA_feedback@comcast.com with details related to the issue so we can work toward a solution.