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Watch Billion Dollar Bully Documentary
I supported Yelp more than anyone in my area when Yelp started. I build Decks & Fences. I am Very Small independent contractor competing for lowest prices in a Democrat State that allow Thousands of illegals to come and work illegally to compete with my small business. Needless to say I listed my business on Yelp because it is FREE. However as Yelp put thousands of small businesses out of business generating billions of dollars, Yelp started harassing me and writing fake bad reviews and filtering out 50-60 of my most recent 5 Star customer reviews even though I offered Yelp proof of every review customer contact pics and addresses. Yelp started demanding I pay for additional services that I am not interested in and when declining they filter out more reviews and start sending me customers for services not in my industry. Seems there is a lot of documentaries of good honest hard working Americans like myself with small business's also suffering from Yelps unethical business practices. Yelp used to be awesome, and I supported yelp and encouraged all my customers to use yelp for many years. Cant possibly feel the same anymore. Google does mot even do these horrible unethical things to small businesses.Show lessAirBNB Reviewer
Frustrated OG User
My personal account that I used to manage my business account has been deleted and I can no longer access it after 20 years. No one from the business side cares to help (for over a year now) because they claim they don’t have access. I am also not purchasing ads so I’m sure I’m just not a priority. There is no customer service phone number for personal yelp.
The business yelp is frustrating because there are so many outdated photos I’d like to delete including a photo of a toilet a guest left showing how clean we are. I can’t delete or move photos unless I purchase a plan. So at anytime, the toilet photo can become my profile photo for my business which is a spa…not a good look.
We get calls from reps daily. I’ve tried working with one explaining I don’t have a budget for ads but I need her help and she gets snarky and won’t help. I have other locations and every call ends with “so you don’t want to make more money and grow your business?”… I’m in sales and you will not win me over with this pitch. I need help with my accounts and once these issues have been fixed then I may be interested but until then, stop calling my spa. I’ve emailed and asked not to be contacted unless it’s to help me and not to just sell me.Show lessJenn Gold
Developer Response
Thank you for taking the time to review the Yelp app. You can reach our team directly here for assistance with any questions, comments, or concerns: https://bit.ly/3mOxzpvSmall Business Owners Be Aware
My business is almost 8 years old. I was excited about getting on Yelp. In my first year. I even paid for ads which did not pay off. My very first review suddenly disappeared. Then my next review disappeared out of view to “unrecommended “. For years Yelp called me to buy ads. I said no thank you until my reviews stopped disappearing. A few days ago I did have 2 older reviews still showing. Yelp called me again. The salesman grabbed my attention when he showed me how the partnership with Google maps works. At the end when I was truly considering a trial, one of my two reviews appeared to disappear in front of my eyes without explanation. I had two reviews when we were talking. Suddenly I had 1. I was very upset. The salesman started talking over me. I told him I was so done. What do potential clients think when all of a company’s reviews are in unrecommended? My clients are honest and caring people. Do you think they are pleased when their reviews are moved? I was an Internal Audit Director for many many years. Every red flag has been thrown up as far as this practice. APPLE- if you are reading this, you should evaluate Yelp’s practices. It would not matter if I bought ads for years - a small business like mine stands no chance on Yelp. Owners - be sure you understand the process before you buy.Show lessdreneeb