Leave a Review Comcast Business
Very inconvenient.
I finally got the “make phone call” feature to work by reinstalling again & again. I had emailed support months ago, but they never responded. Seems to be consistent now. But….
Biggest issue with the app is that you don’t know whether a phone call is coming in for you personally or the business, UNTIL YOU ANSWER THE CALL!! Tough to avoid spam calls that way! Once you answer, Comcast system will prompt to “press any key” to connect. But I want to know that the call is coming from my Comcast business number!! Not an unreasonable request in today’s technology and the price we pay for Comcast.
Second problem is that there’s no alert badges to know I missed a call or have a voicemail waiting. You have to open the app to know. Very frustrating. Waste of time to constantly open the app. If that is a feature, then it doesn’t work. If it’s not a feature, I’m not sure why my iPhone gives me options for notifications for Comcast in the settings app. Please fix this Comcast!!Show lessagwalck
Developer Response
Hi, thank you for reaching out. We’re sorry to hear that you’re experiencing an issue with the app. Please contact us at CBMA_feedback@comcast.com with details related to the issue so we can work toward a solution.Please Help!
I have tried calling customer/tech support and have even used online chat. I have wasted hours trying to reach someone knowledgeable. Mostly, I’ve been given incorrect info due to limited or no product knowledge of how the Comcast Business app works. I used to be able to pull up a dial pad to make calls through the app; icon used to be at bottom of Be Anywhere screen.
Bigger issue is that I need my assistant to be able to use the Be Anywhere feature from her personal cell phone. As she now has remote work days, she needs to be able to make/receive calls like she’s using the work phone (work # shows on caller ID). Does she need to download Comcast Business app or dial a specific prefix or phone number? I was told (by phone & chat reps) that there is a specific Be Anywhere app for non-admin employees, but I have yet to find it in the App Store. Please help!! Thanks.
Dr. G, longtime customerShow lessDocsole
Developer Response
Hi, thank you for reaching out. We’re sorry to hear that you’re experiencing an issue with the app. Please contact us at CBMA_feedback@comcast.com with details related to the issue so we can assist.Very glitchy, unreliable
Only works about half the time… we migrated with the pandemic to using this app and it worked for a while for transferring calls (blind transfers only, no consultative transfers which is an L imo) but it randomly signs you out and won’t transfer calls, even with Be Anywhere always switched on. You have to regularly check it & for upgrades so it works. You’ll often see the Comcast incoming call notification, but it won’t ring to your cell like it’s supposed to so you can’t actually pick it up, with no explanation. I have to message coworkers to try transferring multiple times, sometimes never getting it to work. When the app gets hung up, I usually have to delete and redownload the app. Huge pain.Show lessSlejd393
Developer Response
Hi, thank you for reaching out. We’re sorry to hear that you’re experiencing an issue with the app. Please contact us at CBMA_feedback@comcast.com with details related to the issue so we can work toward a solution.Worst customer service EVER
I have been trying unsuccessfully since March 30th to get my account issues resolved.. I have called so many times I have lost track. When my phone line was repaired I was given a new number, now I have two accounts!! My contract was renewed March 30th at a lower rate, not only am I still being charged the higher amount, last month I was billed twice.. everyone I speak with is pleasant, helpful and assures me the issue has been resolved.. But it hasn't.. Getting connected to a real person is ridiculous!!Show lessscarletyr
Be anywhere feature is gone!
The best part of this app was the B anywhere feature. I own a multi million dollar business and I’m on the road a lot. I need to be able to turn on and off my employees phones when they’re working from home. This feature was removed and now I have no control over the phones when I’m traveling... This was the worst disaster for Comcast app to remove to be anywhere feature. I am thoroughly disappointed in Comcast. And I’ll be looking to change providers shortly!Show lessgfjvhfbn
Call Forwarding for After Hours Emergency Techs
I downloaded this app to easily forward calls to myself or employees while at home or on the fly. Screenshots and description of this app led me to believe this was feature. I easily logged into my Comcast Business account on the app, but was shocked by how few features were available. There is no call history & I can not forward any of my business calls using this app. I can look at my bill and not much more. I have an iPhone XR—is this not supported? Is this app now defunct?Show lessHRH-FishAreFish
Voicemail could use a little work
Don’t get me wrong. This is a really great App for my business phone. My biggest complaint is that when I don’t answer the forwarded call on my personal phone, unlike other phone apps for business the call does not roll back to my work phone and leave a message on my work phone voicemail, instead it leaves a voicemail on my personal phone. This makes me a little bit uncomfortable so I don’t want business contacts leaving messages on my personal phone, as my personal phone has a completely different greeting.Show lessDomerparalegal
Please update call back feature
This app does what it says, and is passable but in business you’re not always calling back the exact number that called you, but that is the only option with this app. A caller who leaves their phone number in their message should be hyperlinked to call it back with one touch. You can’t even copy and paste it without 7-8 clicks. Very frustrating for high-call industries. Instead right now, you have to find a pen and paper if the person has a call back number that differs from dial-out.Show lessEmilysarah9174810
POINTLESS APP
During the First lockdown of 2020 like many people i began to working from home and this app was a lifesaver. I could receive call, send calls and redirect them all on the app itself. Now it’s been updated and there are literally none of the features that make the app worth the download. You’re unable
To change any of the call features, view the call log, literally nothing. It defeats the point of the app when I still have to contact Comcast via phone for minor phone changes.Show lesscashnomoney
Functional, barely
The app works most of the time but it is slow and has little issues here and there. Not as reliable as I would like it to be for business use. Inputs are often delayed. Dialing can result in excruciatingly loud button presses/dial tones. Often when a call comes in I don’t get the notice that it is a Business call versus regular call. Call history takes time to update and isn’t always accurate. All that said, I can make calls and I can receive calls. Basically delivering the bare minimum, maybe a step above that. I’m using an iPhone 8+ on the current iOS version and Verizon for my carrier.Show lessvvraith x
