Leave a Review Comcast Business
It hasn’t lived up to the hype they made when selling it to us.
We have had VoiceEdge for over a year now and I don’t think a single person in our company uses the app at this point. Most of our users just gave up there privacy (by using there own cell phones) over trying to use this app due its extreme amount of bugs and quirks.
Opening and navigating the app was like driving a sail boat indoors by blowing on the sails. The app was to inconvenient, slow, clunky, and like many other reviews have claimed, many of our users could not login half the time due to the “something went wrong” bug.
I respect (and added a star for) the recent updates and I do like the new UI. However, with the size and resources that Comcast has (even in just the VoiceEdge devision) they should be updating it monthly at minimum. It really makes Comcast as a whole look awfully “cash and grabby.”
I think VoiceEdge was released as an unfinished product and while it is slightly more developed but still technically unfinished (as the product does not delivered on its at sales claims as a easy to use companion for VoiceEdge.) I will give them the benefit of the doubt since the last few updates where fairly recent and try a second implementation in my company (of the app.) I will update this review with my findings to see if it is less of a hassle to use.Show lessJeremiah R W
The worst!
This app is so unreliable there is absolutely no point in having it. According to Comcast, you should be able to forward your business phone to any other phone and function in a mobile capacity. If you only want to check voicemail, that's true. So many times I try to make phone calls from the app and they won't connect. It happens so often that I don't even bother using that function. I have to block my number when calling customers from my cell which is a) ridiculous and b) unprofessional. Also, you would think that if the app is meant to be mobile you'd be able to text from the app, but no, you can't do that either. Again, the app is unreliable and completely useless. I would expect so much more from a communications company. I had AT&T before and their mobile app was awesome, it always worked and was reliable, and I could text from the app. Will more than likely switch from Comcast altogether because of this as mobility is imperative for our business and frankly, it's expected in this day and time.Show lessGemingirl7620
