Leave a Review Comcast Business
DO NOT SWITCH TO COMCAST BUSINESS
I made a mistake of trying to save a few bucks and after 2 months I still unable to call from my cell to my clients when I am out of office. It took a whole moth just to get the calls forwarded to this app and it’s not really working all the time. Also, the mobile voicemail is not included. Now I have add voicemail. I ended paying the same Money with a phone system that barely work. I feel like I am a paying Comcast just to be a beta tester. DO NOT SWITCH and be the beta test users for Comcast. If you just switched to Comcast ask for your money back. I am stuck with a 2-year plan and can’t get out. How dare they sell a half baked product to consumers.Show lessyongkoh
Down Hill
This app has limited capabilities but I was able to perform the basic functions on my account which was ok until it stopped one day. After an application update I would receive a message stating something happened and to try again later basically. Well later has been many tones each week for almost 4 months now with no success. Besides on checking on ticket status and outage information I used this mainly to pay my account bill. Since that application update and message I have not been able to pay my bill through the application. If you want to call in to pay the bill there is an additional charge of $5 I believe for each account your paying on. It’s not the $5 it’s the fact that their application has an issue they their tier technical support can’t resolve that I must pay the penalty is what is pathetic. Yet another customer punish the customer for their short comings.Show lessIlgenfritzJr
Absolutely Useless
Evidently you can pay your bill all day long with this app but there is no way to do anything else- there should be a way to submit a trouble ticket or a way to test your status or even an outage map would be helpful!!! We have been without phones for our small business all day and there is ZERO SUPPORT AVAILABLE. Can not log into our account, ungodly hold times for support and now I take the time to install the app to again find we have no support when services are down. We will be looking into alternative providers at this point because not having service is bad enough but to be left completely with no support when there is a problem is UNACCEPTABLE!!’Show lessimp23biz
Was hopeful, but total failure.
This app promised to remedy some of the issues we have with other telephone services. But, it has been a total failure. It is not able to make calls from my iPhone. This was one of the top selling points for the app. Also it was to be able to transfer a call to our mainline. Neither of these functions have ever worked and I have tried numerous times over six months. The phone service works from our office, but this app is a sham.Show lessQiBear
Absolute Waste of Time
Have Comcast at home and at 2 offices. Okay with high speed internet, phone and TV. The app is a disgrace. The sales guy obviously does not use it. The caller id fakeout idea is a great idea in theory, but a phone call from the app through an iPhone is very awkward and not at all seamless. Really, really awful.
You dial a call, then have to wait for your phone to ring and answer your phone when you are calling out. Yes. You dial through the app; when the call is connected, your phone will ring. Very awkward. I dialed a client in Chicago around 6 times b/c no interface told me what was happening. I thought the calls were being dropped, but apparently I was waiting for my phone to ring. No display to tell you call is being connected; I had no idea. No sounds, no ringing, no nothing.
In the future, for call forwarding I will just dial *72 from the office phone itself like I always do, but the rep said this was going to be so much better.
For blocking caller id from personal cell phone, I’ll just press *67 like I always do, but the rep said this was going to be so much better. Wrong. I will never use this worthless app.Show lessbrykeicou
Developer Response
Very sorry to hear about your experience, brykeicou - clearly not working as designed. If you are willing, we'd like to see if we can help resolve this for you. Please reach out to us via digital_mobile_development@comcast.com , and we will see what we can do to remedy. Thanks.Field Star
I work in the field only occasionally visiting my office. Using the app from my iPhone let’s the person on the other end see my office number rather than my cell. I like that feature and the recently added conferencing service. I’ve tried other apps that didn’t have the same mobility or didn’t work at all. This one is a mobility rockstar.Show lessMtnBilly15
Everyone should get this update - FREE Conferencing!
I’ve been using this application for a few years now. It has had its share of issues but Comcast has fixed almost all annoyances. This latest release gives me the easiest to use conferencing service I’ve ever used...and its included in my service...no extra charges 👍Jinxtown
App Issues
This app has been great for me and being on the go! With the latest update, I can no longer get notifications. Now I never know when I have new voice mail?! I have to go in the app and see if I have voicemail. This is taking up my time to stop what doing every 20 to 30 minutes to check. When before I would simply get a notification pop on my phone. PLEASE fix this....
*Thank you for responding to my review! That goes along away and Comcast spent a lot of time trying to help me resolve my issue. I did end up getting a new phone and spent a great deal of time at Apple. With all that had been done. I still can’t get notifications? It is only seems to be an issue with my phone?! Maybe something happened to it when I did the update. It works fine on others who have the same phone as me. Hopefully your next update will be soon and this issue will go away for me.Show lessMaillet97
Developer Response
Hello, Maillet97! We confirmed that notifications are working within our latest version and the issue could possible be tied to your account. Would you please reach out to digital_mobile_development@comcast.com so that we may help you directly? Thank you for your patience in this matter.Frustrating and almost useless
My biggest problem with this app is that I miss calls 1/2 the time or more. A call will come in while I’m on the app, saying “incoming call,” and I have no way to answer it. Then I either miss the call or the eventually it comes up for me to answer. When I try to answer, it hangs up. The same thing happens when the call shows up on my lock screen. It doesn’t ring as long as other calls either. Half the time when I call clients, it says the number is not available. I try two or three more times and it works. I feel so unprofessional playing endless phone tag with clients. Oh, also, you can’t text.Show lessmfourur
Unreliable
More often than not a “network error” occurs while I’m trying to log on to the app, while I have full bars and full WiFi signal. And my WiFi is Comcast so I’m not sure why it’s having trouble communicating with its own app-wifi. The app is supposed to forward calls from my business to my cell phone, which it does, but it doesn’t state which phone the call was meant for. If someone was calling to speak with me it would be awkward to answer with the same greeting I use at my bridal store and it would be unprofessional to Just say “hello” if it is a bride calling! They should have really thought through and worked out a lot of these bugs before offering this app to consumers because it just makes the company look even worse. Basically no one actually wants Comcast, that’s just our only choice because of where we are located. I sure hope things get better with the customer service and this app because a working phone, WiFi, and voice mail which they have not managed to get working are all key to my business’s success.Show lessMadisonalane
