Leave a Review Comcast Business
New App is HORRIBLE!
This app used to work perfectly for me working remote. Since Comcast has done its switch with getting rid of the original voice-edge services (online access and app access) it now makes me login constantly!! it won’t recognize my fingerprint on my device like it’s supposed to and doesn’t even matter that I click the remember me/don’t log me out button. I have to manually enter my password MULTIPLE times throughout the day to make outgoing calls. This is BEYOND frustrating as I work from home and need to access it for every call I make. I don’t care for all the bill payment crud it pulls up now either since I work for a company that pays all that - They force us as admins on the program to have access to this? It’s ridiculous. That’s why it’s a “business” account... why even have that as part of the phone app? It should be a separate app for businesses that choose to use bill pay that way. This whole voice-edge service has gone completely down hill since the switch and our company will be looking into other options due to the inconvenience this has all caused.Show lessPSherm151
Comcast Business Mobile App
I have shared with Comcast my disappointment with the app. It appears that one bug has been fixed (i.e., logging me out when I checked, "Keep me logged in" had been fixed). But the disappointing aspect of the app is its failure to provide an audible signal if someone has left a voicemail message for me. Comcast's competitors have built into their business voicemails the choice to see a banner and/or hear a distinct audible signal if someone has left a voicemail message. Those features should be incorporated into the Comcast mobile voicemail business app.
The above is my first review...which remains extant.
My second review is also not positive. I am wondering why I receive a voicemail 12-24 hours after someone leaves the voicemail. As a psychologist with some emergency/crisis calls from patients, I need immediate notification. Patients cannot wait 12-24 hours for a return call when they are in crisis.Show lessDocEsch
The App Doesn’t Really Work
One of the potentially best features of this app is the Mobility feature that theoretically allows you to place a call to any number in your contacts list on your mobile and have it appear as though you are calling from your office landline. After updating my iPhone with the latest iOS software, the app keeps closing when I try to use this feature. Oddly it only closes with some contacts! As if that weren’t frustrating enough, it has taken multiple calls to Comcast Business to even get anyone to look at this. Alas, it remains unsolved. If this feature is important to you as it was for me in choosing Comcast Business, you should probably look for another carrier.Show lessCapone lousy
Useless- Simply a Sales App
My Comcast Business app is up to date. When signed in, there is no billing tab, no status tab, outage notifications, etc. Constant error message on home screen:
“OOPS! SOMETHING WENT WRONG ERROR LOADING INFORMATION.”
When I click on My Account, it shows “Cloud Solutions.” I don’t have cloud solutions, clicking on that gives me a screen trying to sell me cloud solutions. “Subscribed Services” tab is a sales tab for adding new services. No tab for my current internet info. Clicking on Account Details just shows my company name and my name, that’s it.
How anyone seriously uses this to mange their account is beyond me.Show lessScarlettmjo
Administrator
The technician who came to do my service transfer asked me to sign at the end to confirm he had done the work.
Later I received a higher bill and when called Comcast they said because I renewed the contract and it automatically changed the rate. I was never informed what I signed was a new contract nor was I informed that the rate will change.
When I spoke to Comcast manager she was helpless and instead of helping was giving me lessons to read before signing anything, I told her that I trusted her employee and he only asked me to sign to confirm work was completed. They just ask to sign quickly and there is no time to read all those pages on their tablets.
I'm extremely dissastified and will contact corporate because she wasn't able to help me at all.Show lessAbbyy student
DISAPPOINTED!!!!!
We were unfortunately connected to Comcast the day before Hurricane Michael. We have yet to receive phone/internet service. Our business on Hwy 90 depends solely on our phone! I went to Comcast when they FINALLY opened their doors and was told node 6 would be finished by the weekend. And that was 4 weeks ago!!!! I stopped again and they at least had the courtesy to let me know node 6 was destroyed in the hurricane. I went back this week and they said possible service by Friday. OF COURSE, no service. I would think Comcast of all people, would think getting businesses running were more important than TV viewing. JOBS DEPEND ON THEIR SERVICE AT THIS POINT.Show lessSixlambes
App not working on my new phone.
I used this app all the time on my IPhone 6S and it worked like a charm. Call were always forwarded and I was able to communicate with all my patients when I was out of the office. I just upgraded my phone to an iPhone XS Max and the app is not working at all. Every time I try to log in I get a message that says that there is an error and to try again. I have re downloaded the app multiple times and I cannot log in at all. I called customer support and they were not able to help me at all. I also tried downloading the app on my I pad to see if it was my phone but I still get the same message “ We are sorry something went wrong please try again” Hopefully the developer can fix the issue so the app can work again on all devices and I can continue run my business remotely.Show lessMinellyM.
Horrible app!!!!
Been using this for quite some time now (or at least trying to). When I first started using the app, half the time it wouldn’t even load up. Then after a while of trying, It finally started working. For about a month it was working great. Now all of a sudden, I try to place a phone call from My cellular phone using the app (because I don’t like some people getting my cell phone number), and kind of the same thing. Takes forever to load. I can’t take 3 to 5 minutes just to initiate a phone call, so I had to cancel out of trying to make the phone call and use my cellular phone and block the number. That is literally how long it takes from the time that I try to place a phone call to the time that it actually goes through (if it even works).Show lesscraig9992001
Developer Response
Please contact businessappfeedback@comcast.com so that we can resolve the problem.Still unreliable.
Gotta give points to Comcast for trying to refresh this carcass, but the app still has not gotten to the point of reliability and functionality. The cosmetic changes are welcome, but this still has a ways to go behind the scenes.
Probably my biggest complaint is that the greeting functionality is very poor -- once you've recorded and saved a custom greeting, working with it from that point forward is pretty hopeless. After you've saved and left a recording, greetings will not play to tell what you've recorded; you'll have to call yourself to see what that greeting was...or just record a new one all over again. Frustratingly useless in what deceptively appears at first to be nice feature.
...and that pretty much sums up this whole app experience: Although it looks good on the surface, it is really disappointing. Promises a lot, and teases you with its benefits that in reality are unstable and largely unworkable.Show lessNotTheBeanieGuy
Doesn’t ring on mobile phone, can’t call as if at the office
Issue #1: Installed the app because I’m the “after hours” and “emergency” tech for my company. I have the app running in the background of my phone. When I get a call and my phone is in standby mode I only get a txt notification “ding” and a pop up showing the incoming call ID; exactly like how a new text message comes to my phone then my phone goes back to standby (screen off). The incoming call isn’t actually ringing my phone. Not a good setup for an after hours / emergency contact. Better off simply using “forward always”.
Issue #2: Making an outbound call to a client using “Main Line” (to make the call look like it originated from my office) results in the app trying, trying then failing. It simply stops and dumps me back at the main screen. No outbound call is made. <Edit>: this part may have been resolved by enabling Work Remote / Be Anywhere and enabling my mobile device in the icon or by enabling Click to Dial (not really sure what that feature is yet).Show lessawsic06
Developer Response
Hello AfterHoursTech -- Regarding Issue #1, tap BeAnywhere and add your mobile phone (or any phone you choose) to your BeAnywhere phone group. Save the new phone and highlight it to select it as the phone to ring by tapping 'Save Phones.' Inbound calls will ring on the phone you selected. Regarding Issue #2, use the dial pad to enter the phone number you wish to call and tap the green phone icon. On the next screen, select any phone from your BeAnywhere phone group for the call to be placed from. If you have questions, feel free to contact businessappfeedback@comcast.com
