Leave a Review Comcast Business
Was Not Good As It Was Before
Not sure if there was a new update? After
re-installing this app there was a lot of navigation to do. As example, I use to like when they have the call forwarding right on the page as you open up the app, whenever you need to transfer your business line it’s just one click of a button. But now as if I need to do call forwarding I have to hit to go to account setting and then manage phone service and the scroll to find call forwarding and then I can transfer the line, It’s just not convenient as before.. Hope that they can get this fix back to normal.Show lessCerena Chen
Clunky
Just like the website, it’s clunky. If we’re logging in, assume we want to see details about our account. I login to listen voicemails. I have to click on too many things to get to them. Also, it’s not even intuitive as to what to click on. “Go to my account” is tiny. I feel like the app and website login is only interested in putting more options to pay for than letting you get to your account. I login to see my account, not see ads. So clunky and not intuitive and a pain.Show lessTippereenie
Depends what your needing it for.
This app is really convenient in many ways, taking and making calls and checking voicemails from on the go is nice. However it will not let you stay signed in everytime I need to take a call and transfer it I have to log back in almost everytime. SUPER INCONVENIENT when I’m taking and transferring calls 8+ hours of the day. Also would be nice if there was a way to differentiate your personal calls from your work calls. They both look the same when your phone rings.Show lesskindafankindanot
Timeout interval too short
App works great! Only thing that causes me issues is it times me out and I’m busy working and don’t realize it and then I get a call and can’t transfer it until I sign back in. There needs to be a way a user can extend the time out interval. I’ve spent considerable time online trying to find out how to do this to no avail. I sat on hold trying to get a rep to ask them and hung up after too long on hold.Show lessworkedforwhatigot
Face Recog, or forget it!
Make sure your device allows facial recognition to sign in, or don’t use the app, it’s way to jittery to try to keep logging in without it. With it, it’s a decent app, that does its job. That’s my main gripe, and for me at least, it’s fixed. iPhone X. Oh, and cmon Comcast devs, if I have “dark mode” enabled with iOS 13, and your app asks me to review, I can’t even read this text as I type, because the font is white, and so is the background!!! I had to go to the App Store to finish this review, and doc one more star. Wanna know more frustrations? Gimme a call or an email. I’ve got a bunch for ya.Show lessPaulbloedorn
Hate the new app
I can't figure out the new call forwarding feature-clients were getting my personal voicemail message instead of the business, so I just end up checking the app all the time for calls.. I can't set up notifications for new incoming voicemail messages, and finally I can no longer forward voicemail messages to my staff by text! The old app was much better and less complicated!! Please fix these issues! And yes I've already called. All they did was send a generic pdf to me that was no help at all. Very disappointed.Show lesscrankylass
Very Dissatisfied and Frustrated
I have been with Comcast Business for about 3 years. The last 3 or so months my settings such as notifications and so many rings to our business then to a cell phone has just gone away. When I call the folks seem to want me to think they didn’t have these features. If I didn’t have these features and now I don’t, why do you think I would call and complain???? Seems as though the app changes, they take away the features that sold me. Seeking new service...if you delete the app and fire it back up, notifications will start for maybe 24/36 hours.Show lessSilentDrillPlatoonMoM
Liked it better before the update.
At first I was excited about an update but I liked the previous version better. If I’m not in the app for more than 5 minutes or so it logs out even though I’ve checked the box “stay logged in” it’s not as easy to use either. More complicated to transfer a call to a coworker.Doug & Ange
Bring back the old format!
I use this app almost hourly to change when and where my phones are forwarded. It is a major PAIN to do it now compared to the old way. Previously it was very accessible and I didn’t have to log in every 20 minutes to do it. Now I have to log in every time, even when I have the checkbox marked for “keep me logged in”, and then go through 4 different menus to get to the forwarding of phones. I’m the only one in my office, so if I get up from my desk, I need to be able to forward the phones right away. Don’t bury the only reason why we have service with Comcast so far into the app. Make it immediately accessible and stop the constant sign in and outs.Show lessCarrick1308
Needs to be updated ‘!!!!!!
- Frequently logs me out despite status of ‘keep me logged in’
- Voice option ‘press any key to connect’ only works if you press the number 1
- Even if you have options set to 6 ring maximum you can not connect to call from car Bluetooth
- voice to txt is poor / marginal engine
- Be anywhere. Option does not allow me to chose amongst my associates as each number can only be mapped once
- Generally is a C- app indicative of a slow to evolve monopoly. Best suited for a home based small business / sales market.
1/20 update: new version was a horror to engage as there was no instructions saying your e-mail was now your login
AND now app:
1. Opens to show me my account fees and other Comcast services - money first I guess
2. Messages are found only through the menu and a very tiny colored dot indicates a new message is hiding out. Horrible concept as messages are nearly hidden!!
3. No follow up method. If you missed the call ( dead zone ) you’ll never know there’s a message
Design again reflects a small business / non professional / system despite its marketing.
Grade C-Show lesssjpmd
