Leave a Review Comcast Business
You would think they could do better
I work remote so I have to use this app to utilize my office phone number. I am currently reinstalling for the third time because even though I want to stay logged in , I am having to re login each time I want to make a call.
That part is frustrating but the app itself is just not very user friendly. You would think with all the money Comcast has, they could build a better app. Why is it that when making a call it has to be routed through some burner phone number in Minnesota? Every day I end up purging all of these calls out of my recent call log. Also managing where calls are routed is no easy task, I basically just have to have it ring everywhere
The more I write, the more I realize that 2 stars is generous but I suppose it could be worse.Show lessanawanna ug
Garbage. No support.
No “My Phone” menu in main drop menu so I can’t access phone features on the road making this aop nothing but a cumbersome Bill part app (yeah, the money part works fine). I worked with “support” twice. Twice they told me it was fixed, twice I told them it was NOT fixed, and twice they didn’t respond back to make sure my issue was resolved. Next I’ll be looking for a credit because I’m not getting what I’m paying for. Hate to give bad PR, but I can’t recommend something that doesn’t work as advertised, nor will I pay for it.Show lessdg-gd
Be careful
I have been with Comcast for several years and a marketing staff called me and offered a new contract. I specifically told him that I don’t need any TV programs as the basic channels they offer even some cartoons does not cater well with children. I also negotiated the price since I never use the TV. I was told my bill will go down, that I will be credited with the unuse TV fees and after obtaining copies promised, my fees went up more than the negotiated amount. I called customer service to complain sending copies of the contract, but the staff would either hang up or transfer my call to another marketing guy who never responded to my inquiry. Finally, I complained to a gov’t agency and the manager called back to adjust the fees but still way higher than negotiated. Please be carefulShow lessflipboi921
Rip off
Comcast is a rip off. Services they give you you didn’t want and then they don’t stand by thirty day satisfactionThey added phone service to my bill without even telling me not what I discussed with the service man but then I could not disconnect it and I was stuck with the bill for two years after months and months of trying still was unable to get them to honor their service guarantee satisfaction with Services and can’t wait for the two years to be up do not sign a contract with them they were scammers and they sell you bogus addingShow lessRnbwglw77
The utmost deceitful app and company I have ever seen
The app here is a fraud because you cannot make and receive calls from the application the feature just simply does not exist and Comcast and the advertisements in the pictures in this App Store show that you are able to make and receive phone calls and manage your phone features from the application which is all of fraud and a lie and it this point is false advertisement don’t get me started on Comcast other issues but for this particular issue this is going to be the reason why we cancel the phone portion I am so disgusted with this app at this time we’ve been fighting with customer service all day. While they sit there and tell us you can answer calls and make calls from the app you can do all of these things from the app just like it says I find that to be an extreme lie because you simply cannot the section of the application to do that does not exist. You think I’m ignorant to you I’m not ignorant you people are extremely ignorant to think that all of this is legal cell people of service and tell them they have features that they don’t have the app simply does not offer the developer up to be ashamed of them self for putting together an application with such lies and deceit and fake reviews stating that they can make and receive calls and how intuitive it is that’s all a farce and it’s all a giant lie.Show lessLucy11218
Developer Response
Hi, thank you for reaching out. We’re sorry to hear that you’re experiencing an issue with the app. Please contact us at CBMA_feedback@comcast.com with details related to the issue so we can work toward a solution.Make a call feature spotty at best
As someone who works outside the office often, the feature of being able to make a call from the app and have the caller ID show as the office line should be time saving and beneficial. However, it works spotty at best. There are often error messages that say timed out. Or the call doesn’t go through. And to even initiate a call takes a good 60 seconds. It’s a great idea in theory, it’s just not working very well.Show lessFl. Crim Lawyer
I switched to
I switched to comcast business after years of using our residential line to run our business. I switched over thinking the business app would be similar to xfinity connect app. Where the phone calls come in through the app as well as to your phone for example when I set the connect app to forward to my phone the connect app rings first and then my phone rings so I know where and how to answer. I dont like that I do not know if it is a personal call or a business call coming through to my phone. And the fact that when it is set on call forward the phone in the office stops working. One last thing I dont like is that people who call in and it is set to call forward and an answer is not made voice mail is left on my personal phone. I loved the xfinity connect app where the voicemail would stay there and not only that it would transcribe the voicemail to txt for times when playing the voicemail was not an option.Show lessatquetzal
Developer Response
Hi, thank you for your feedback. To differentiate between business calls and personal calls, we have an "Answer Confirmation" feature where you would be required to press any key to connect the call if it is a business call. Please reach out to us at cbma_feedback@comcast.com so we can assist you.This app is terrible!
I can’t believe that a huge corporation like Comcast has such a worthless app. Every single time I log on, a red box pops up that reads “Something went wrong.” Every. Single. Time. I’ve uninstalled & reinstalled and still get the red box. Each time I want to make a call from the app I have to log in, even though I didn’t log out. And after I de-select the Be Anywhere feature at the end of the day, my phone still rings. My coworkers all have similar incidents as well. Worst app ever.Show lessluna tygg
Navigating is challenging
Yes that’s right, navigating on this app was easier until they did an update to improve it. My difficulty with it is that even when I’m connected to the office phone through the app it doesn’t allow me to know if a personal call is coming in or a call from the office. So I have to always answer as if it’s a call from the office. Further, when I miss a call on my cell when connected to Comcast office line, I’ve noticed there are no VM messages. If not connected on my cell, there is a VM that I can read in the email. Also there are other issues that don’t make it user friendly. Too much to go through here. Sorry wish I could’ve given it 5 stars.Show lessNcaru
App does some things well that are in Comcast’s interests, but...
The app does a really good job of telling me how much I owe, but it doesn’t give ANY information about why the internet is out (which is currently happening once per week). Whenever I check, there is just a generic message that says “there are no reported outages in your area.” I am NOT impressed. For a company that specializes in communication, I would expect them to be good at communications. They are really good at communicating how much I owe. Front and center! Lots of links to “pay your bill now” and “set up automatic payments.”Show lessCheezyches
