Leave a Review Night Owl Protect
Okay app
It does it’s job. The only complaint I have is that it will not load your camera if you’re on data now. It was working before but now my cameras only load if my phone is connected to wifi, if I’m on data it doesn’t load.
Also I like to speak with supports with everyone company and they don’t have a support team.Show lessMariaALT.INC
I don’t understand
So I’m currently trying to set up my night owl cameras and I just downloaded the app and as I’m creating my account, a notification pops up in the middle of my screen saying “error” and underneath it says something along the lines of “this phone number or email address has an existing account.” But here’s the funny part that I don’t get… I HAVE NEVER MADE AN ACCOUNT EVER!! I’ve tried redownloading the app multiple times and even restarting my phone and every time I try to create an account it tells me the same thing. So I try to use it in the log in ( the so called email and number it says there’s an account with) and tap forget password so maybe I could change the password and then get in, but then a notification pops up and says there’s no account made with either the phone number or the email. So now idk what to do and it’s starting to irritate me. So if someone could tell me how to fix this issue, I’ll delete this review and hopefully write a better one. :) TYIA!Show lessjdestiny01
Developer Response
Hello, we are sorry to hear this has been happening to you, please let us know more details by emailing us at techteam@nightowlsp.com to get this issues resolved. we will get it resolved for you.Updated
I originally wasn’t getting notifications, but it appears this issue was on my end.
I am very happy with this app, and the product overall!Ttvvjuytfbkkihfdecvjojnfrv
App is Lacking
I really like the camera system and the quality of the video. It was super easy to setup as well. However, this rating is specifically for the iPhone app. I have called customer support 4 times now regarding my phone not receiving any notifications when motion is detected. I have stood directly in front of the camera and see that it’s recording but it’s never sent a notification since I set it up. I have done everything customer support has told me to do step by step and still nothing has worked. If I could get a simple fix to this I would definitely give a way higher rating. But as of now, I am not liking the notifications not working on my iPhone 14 pro max as I feel like I don’t ever know when someone/something has triggered the camera. I won’t know if anything is going on at my house until it’s to late.Show lessTylerMoore95
Developer Response
Hi, Perhaps you may need to exclude the Night Owl App from the focus mode in the iPhone Settings, these can cause the a Night owl app to not notify you of new events or motion detection.Requires a good internet connection but still needs a tweak
I want to be fair. The app plus the SP system I installed for a friend of mine works very very well for its core functions. Watching live feed while away from our house works just fine but you need a good Internet connection. However, downloading videos was a problem. If there’s any hiccup in the downloading process, it will fail. this would be solved with a built-in download manager that can resume and overcome the bandwidth failures, but this app does not have it. This resulted in my being able to download an archive video once after a handful of tries, when my phone had three bars. At less than three bars, you might as well just forget it because it will fail all the time.Show lessbeefsupreme2021
Developer Response
Hi, You have a great point! Thank you for your feedback,we are listening and will be looking into this for our developers concerns.Terrible app, cameras are alright
I have the wired cameras, as far as the cameras and hard drive themselves I don’t have any issues. However I have 1GB fiber optic internet and the app for the past 3 years I have had these cameras has been pathetic. 95% of the time you can not check the cameras remotely due to the app. I have my hard drive for these cameras directly wired to my router. Having to deal with constantly being logged out of the app and cameras not loading is annoying. If you plan on buying just the cameras and not checking them remotely then they’re fine. However if you seeing this review chances are your intentions are to do otherwise and I would strongly advise against it. Until night owl actually takes the time and fixes this app my review is a strong 1 StarShow lesssaving others time and money
Developer Response
We would like to chat with you with regards to your experience with us. Can you call us at +18663901303.Night owl app not
I have the best Internet fast connection no problems with any other in home abs but the night owl cameras. They load slowly or not at all constantly have to be updated. Speeds are slow . Camera connections go down in the middle or viewing . On my tv I have clear camera footage all the time . On the app it’s hit or miss . Junk Update the cameras are in rang as I stated they work fine on my tv . It’s clear with no interruptions. All the Wi-Fi indicators on the Home Screen are almost full. The app is slow drops is the problem . Read the reviews they are not good and all have the same problem if your looking to check cameras when not home bye something else!! Everything is set up to nightowls specs and I also have extender antennas . Again works good on tv at home not so much with app. The extender antennas are night owl products you can purchase on the website . To increase the range for cameras .Show less80rockzz
Developer Response
Hello, The use of wifi extender is not suggested for our products. all of the Night Owl prodcuts are intended to be use in a regular home type network. without any managed switches or routers from an actual administrator. if you have a broadband connection through your ISP it will be the most reliable way to setup your system and app streaming. DSL and or Satellite connections are not reliable for security products.App is awful
What’s the point if the app rarely loads, doesn’t send notifications when it should, and playback on the app is incorrectly labeling any cat as a human and there are a bunch of strays in the neighborhood. Not sure why they can’t bring in an app team that makes the app functional. At least make it available to other playback apps that have taken the time to consider the consumer’s experience. Customer service is hit or miss.. either very rude and unhelpful or extremely helpful but the hardware/software is limited and problems persist. Glad I bought a security system, wired my entire house… and reviewing footage is almost impossible. I never even got a receipt for my purchase… and because they switched to a new system, my account no longer exists. I have proof I paid on my credit card statement.. but because they won’t look for my receipt they won’t help me. This company needs to go out of business.Show lessUpsetbythis
Developer Response
Hello, Thank you for your feedback, we are taking useful insights to better our application. in the mean time, please ensure you iPhone is not blocking the app from focus mode. and you are using the latest app updates and Iphone updates.Connection Issues Make The App Unusable
Never had any issues with any connected devices other than the Night Owl Cameras and the app. It takes an extraordinarily long time to load the footage from the app, and every time you leave the app it makes you restart the app, resetting the footage loading process all over again. I wish there was anything I could do to fix this, but it seems to be completely an issue with the app and its design.
UPDATE: In response to the developers, there’s neither an issue with my cellular data, nor my wifi. Everything else I have on my network works perfectly. If you’ve created a program that won’t work without an Ethernet connection, there’s no reason whatsoever to put it on the App Store.Show lessCA_197
Developer Response
Hello, Please check you mobile data rates. these can be the initial issue with the streaming delay. Thank you.Rip off
Absolute rip off . Update the app it does not work !!!!!!!! It says the device has been added every time I try and connect it but then there is no devices under devices !!! Like seriously ????? No mad about this!!!!Annoying app74748292
