Leave a Review Night Owl Protect
Perfect
I’m actually really surprised to see so many negative reviews. Our families experience has been exactly what you would want. The set up process is very important. The first thing you want to do is make sure everything updated. Not only the cameras but your phone. Second, don’t rely on Wi-Fi. Use a Ethernet cable directly to ensure a secure connection. & finally, read the owners manual. It helped us set up the app. I did decide to create a separate email specifically for the cameras but that was my personal preference - therefore there wasn’t any issues with the app setup. I’ve traveled on the other side of the country and was able to see everything from my phone. Most of the work is common sense - wires , plugs , etc. whenever we needed help we checked out the manual. 👍Show lessElinas rose
Developer Response
Thank you for your honest review!Security security app and system I’ve ever had.
Got these cameras for my business (retail store). My app my phone and my system are all up today with software. My cameras are all hard wired in so there’s no lag issues but 2 of my cameras won’t record anything at all. The 4K looks horrible compared to many other systems I’ve used before. Ring even has a clearer picture. The app literally freezes my phone then I tried my wife’s phone and it does the same thing freezes then closes itself. It only records 2weeks back when my other system with less memory would go back at least 2 months. You can’t hear anything. And this was supposed to be an upgrade from my last night owls system. It’s horrible. Then they always reply with it being a user error. No your app is not good and your hardware looks like it’s still in 2001. I’m about to just go buy a whole new system.Show lessTerpzlayer
Developer Response
Hello, This sounds like a warranty replacement for you, please contact our technical support team to get help assisting you getting the replacement.It’s ok
Has bought and installed the night owl camera system worked great for the last 3 weeks until yesterday I look thur the app and it says I cannot connect. Keep saying”inactive “ I got home and everything is hooked up correctly nothing has moved . So I cannot view anyhting on the app when I’m away very frustrating .
Annoying I get false alarms saying “human” when it’s a cat runnnign around my property or a dumb spider decides to hang around one of the camera and keep sending me alerts about it. Or even at night the infects flying around the camera get picked up saying human when I check no one there . Not the best
I tried to reboot the system but still inactive connection. Very frustrating spend over 200 for this . Need better “human” detection sensors and just over all secure connection with app to deviceShow lessSpidey kris
Developer Response
Hi, Please, ensure you have the router and the Night Owl product directly connected with the Ethernet cable. other devices between these two devices are not suggested for remote viewing.Night Owl Protect App Not working on my iPad.
I’m not able to make this app function on my iPad, but the app says it should be compatible with this iPad. I’ve talked with two different technical support people and other than having me delete the app and reinstall it they don’t have any other recommendation to fix the problem. The last tech support person said deleting the app and reinstalling it was the only thing they knew to do so the app must be incompatible with the iPad since I told her the app is working on my wife’s iPhone. It seems like the tech support people would have a reference that specifically says whether my iPad with it’s IOS version was compatible without first trying to trouble shoot to fix the problem. The first person even requested that I send a screenshot of the iPad screen that I got stuck on in the app and after that I had to call back again.Show lessRgevans871
Developer Response
Hello, Thank you for your feedback, you can check the applications requirements even before you install it in any applications description. Compatibility iPhone Requires iOS 12.4 or later. iPad Requires iPadOS 12.4 or later. if you are using and older version on your iPad you may try updating the iPad first and then try again.Alerts come through then system will not connect
Very disappointed in this system. My alert parameters are very specific so when I get one, it is not a false alarm. This system is very quick to let me know that there is an alert but the image it sends with the alert is often an old image of myself. When I attempt to open the alert, my system rarely will connect and allow me to view my cameras. My dev is less than 6 inches from my router and all other devices that run on that router connect instantaneously. Quite pointless to have a security system that won’t allow you to view what is happening as it alerts you that something is happening. Especially at the price point this system sells at. You need to solve this issue, Night Owl as it seems MANY of the reviewers have the same issue.Show lessZAK545L
Developer Response
Hello, Thank you for your feedback, please, note that alert notifications are supposed to alert you of the events happening on certain channels. and latter to live view if tapped within. How fast these actions will take you to the playback sections as these notifications may still be recording in progress and are not exact events on live view anymore but will be recordings found in your playback library.Don’t work 99% of the time
NVR-BTN8-8 camera show clear that’s about the best thing, if I leaf get blown by I get a face or car alert, so many alerts for no reason! I have everything set to low I even unshaded areas on every camera that have movement like trees but still get alerts it’s crazy! So you get the alerts but when you click on the notification nothing happens other then trying to load!!!! 99% of the time it don’t load you have to close the app and try again total waist, not to mention every few days the NVR go “inactive” when you call in only thing they do is walk you true “rebooting” but 2 hour or two days later it’s “inactive” again $800 and this is the worst system and app I ever used, I bought 2 complete systems and they are getting returned I want my money back!!!!!Show lessrobert4321
Developer Response
Hello, we have found that the Inactive issue could be caused most likely with a managed home network, where there are repeaters or Eero setups connecting the product to the internet. Our products are not completely compatible with such devices. please, ensure your product is connected directly to your home router.Only one flaw
I am pleasantly impressed by the camera quality and app.. the only problem we have is the sensitivity of the motion and not being able to tweak it.. I’ll have a hundred motion detections and none will be animal, human, or vehicle.. but when I filter to playback human or vehicle detection it will show on some cameras that it didn’t catch any of those.. but when I don’t filter I can clearly see a vehicle went by but it didn’t label it as such.. but it picked up a cat for instance? I need to be able to filter these as one cannot watch hours and hours of a faint light or bug but I need to see the bigger objects. Other than that it is amazing and works better than systems we’ve spent bank onShow lessBoogaBear2999
Developer Response
Hello, Thank you for your feedback, Please ensure the cameras are not close or pointing to light sources or glassy surfaces, these type of installations can affect the notifications part on the Night Owl Protect app.Why haven’t they upgraded this app
If I could give give a worse rating than 1 star, I would. Tired of not being able to view my cameras after they notify me that there was a person on the property. Very frustrating. The company said to delete the app and then obtain it again. Getting really tired of this regular routine.
Update: The company responded to my review by emailing directions on how to view the recorded videos. This company’s product is inferior. If you don’t want to miss movemwnts around your property, I recommend you go to a different company.
Update #2: A bot sends me a duplicate email of the first response. This tells me that I am far from the only person with this complaint.
Run away fast while you can!
Avoid purchasing yhis dice or video cameras.Show lessairjet44
Developer Response
Hello, the notifications should take you to the events page of the app so you can see the latest recordings, if you need to see live view please select live view in the app.Wow the app does not do the price of this camera justice
Please read reviews and understand you can buy this very expensive camera system and it will become literally obsolete because the app will crash every time. I have incredibly fast, Internet service and just updated my entire wireless system in my home. Every single time I go to look at any video on the app, and immediately crashes.. what is the point of having a camera system if you don’t have a easy convenient way to check for safety. If I was in my home, I could not update to live because it would keep reconnecting and shutting down on me that is not safe. If you were going to sell such an expensive camera, you should at least have a working app that can connect with itShow lessAlexis_A
Developer Response
Hello, Thank you for your feedback, please ensure you have the latest update for your products firmware version, you can check by restarting the product, and it will try fetching the firmware update on it own as long as this is connected directly to your home router. we strongly suggest to have this directly connected to the router since other network devices may interfere in certain services.Garbage
The camera is garbage, the app is garbage. If it rains or snows or there’s lots of insects flying around like in summer, then it picks them up constantly as “human faces” and notifies you. We’ve tried to set the recording times a million different ways and even watched videos on how to set them and it still doesn’t record when it’s supposed to. The app if your using an apple it isn’t AS bad but if you’re using a galaxy, you’re lucky if it ever works. It freezes up almost every time you open it. It notifies you that somethings there after it’s gone and don’t record it. People can stand and look into the camera and it won’t pick them up but will pick up headlights from cars coming up the road at a distance and say it’s a human. This camera and this app has been the biggest waste of money. SAVE YOUR MONEY! Buy something else.Show lessbethybang130
Developer Response
Thank you for your feedback we will take a look. In the mean time, you may check into decreasing these notifications by locating these cameras away from surrounding lights. if you have the cameras close to a light source it will be most likely that bugs will gather around your cameras.
