New launch chime is tiring
Been using the app for years now, it works great and is honestly very nice and simple. It’s missing the niceties other larger American banks may offer but it’s otherwise quick and snappy and simple to understand. I do wish transfers felt a bit more responsive as they tend to feel like they hang, and that could be fixed with some UI/UX tuning.
Lastly, they recently added a launch chime that drives me insane every time I open the app AND it seems to be playing on the media track on iOS cuz it will pause my music or podcast just to make sure I hear it. At the very least it should’ve been on the system notification track. It does however not play when I mute notifications so I might be wrong about the track it uses but if unmuted, it WILL pause your audio. Please offer the option to remove the chime on launch. I do not want to listen to this every day. :’)
Lastly, they recently added a launch chime that drives me insane every time I open the app AND it seems to be playing on the media track on iOS cuz it will pause my music or podcast just to make sure I hear it. At the very least it should’ve been on the system notification track. It does however not play when I mute notifications so I might be wrong about the track it uses but if unmuted, it WILL pause your audio. Please offer the option to remove the chime on launch. I do not want to listen to this every day. :’)
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Finicky app
Frustrating Sign-In Experience
I’ve been using this app for a while now, and the sign-in process is incredibly frustrating. Even when I enter the correct password, I often get locked out and have to reset it repeatedly. On top of that, the security questions seem broken—no matter how accurately I answer, I still get error messages. This issue doesn’t happen with any of my other bank apps, so it feels like something is seriously wrong with this one. Until this gets fixed, using the app is a constant headache.
I’ve been using this app for a while now, and the sign-in process is incredibly frustrating. Even when I enter the correct password, I often get locked out and have to reset it repeatedly. On top of that, the security questions seem broken—no matter how accurately I answer, I still get error messages. This issue doesn’t happen with any of my other bank apps, so it feels like something is seriously wrong with this one. Until this gets fixed, using the app is a constant headache.
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Response from developer
Hello. Please, contact us through chat popular.com/chat or call us at 787-724-3655 so we can assist you in this regard. Thank you.
Need of Black or Dark mode for the elderly.
The app is has been good so far. The developers indicate that they listen to customer reviews and requests but almost all 65 and over customers are in need of the black or dark mode. The need is real and we have asked for it many times. The developers haven’t done anything and have not responded as to why the feature has not been implemented. We feel that the Banco Popular new administration feels that the ones who helped Mr Carrión make what the Bank is today are not important. Shane in you my friends.
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Response from developer
Greetings. Please contact us through chat popular.com/chat or call us at 787-724-3655 so we can assist you in this regard. Thank you.