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Need of Black or Dark mode for the elderly.
The app is has been good so far. The developers indicate that they listen to customer reviews and requests but almost all 65 and over customers are in need of the black or dark mode. The need is real and we have asked for it many times. The developers haven’t done anything and have not responded as to why the feature has not been implemented. We feel that the Banco Popular new administration feels that the ones who helped Mr Carrión make what the Bank is today are not important. Shane in you my friends.Show less78 years but still young
Terrible website
We have had a bank account at Banco Popular in PR for 8 years because it is the only game in town in our small community of Vieques, PR. The manager at our branch is very nice when we go in because our access to the website has been blocked, which happens regularly, she is able to resurrect it for us. But if it happens when we are in the States where we live part of the year there is no way to regain access to our own account until we return to PR. It is like we are dealing with a digital dinosaur. Banco Popular is a large and profitable business and I do not understand how they provide the poor service that they do and treat their customers as badly as they do and stay in business.Show lessDouglas Leroy Smith
Developer Response
Hello, thank you for contacting us. For assistance in this matter you can contact us at 787.724.3650, or toll free at 1.888.724.3650. You can also speak directly to one of our representatives through our chat at popular.com/chat. The chat’s service hours are Monday - Friday 8:00a.m - 6:00p.m. and Saturdays from 9:00a.m - 6:00p.m.App is NOT user friendly
I get that the extra security is for your protection but it has become more of a pain than a benefit. I am constantly being locked out of my account and now I can’t get in at all. Called to fix the problem and instead of just verifying my identity and allowing access, they requested that I issue a card for my savings account, create a pin number for it THEN I can regain access. I never issued another card for my savings because the first one got hacked. Now they are asking me to do it again just to gain access to my online banking. We are in 2023 but Banco Popular still operates like it’s 1965. I really want to close my accounts there but it’s the easiest way I can send/receive money from back home.Show lessRicky Minaj
Developer Response
Hello, thank you for contacting us. For assistance in this matter you can contact us at 787.724.3650, or toll free at 1.888.724.3650. You can also speak directly to one of our representatives through our chat at popular.com/chat. The chat’s service hours are Monday - Friday 8:00a.m - 6:00p.m. and Saturdays from 9:00a.m - 6:00p.m.