Useless
I opened a bank account with Oriental Bank less than a week ago and I already decided to close it. The app does not work. 75% of the time it says it can't verify credentials and you have to log in and verify via text message again. Face ID and passcode don't work at all. The app is super retro, incredibly slow and the UI couldn't be more terrible, and there's very little you can accomplish. The desktop site is not much better. I can't even log in because the only authentication method I get is a phone call which I rarely receive. My account was also locked by their fraud department and I had to wait on the phone for 3 hours on several occasions and they never picked up the phone. I was only able to unlock it because I called the regular customer service line and they emailed them, twice before they actually got around to unlocking the account. This is my experience the first 5 days of banking (or trying to) with Oriental Bank. Definitely not looking forward to any more of this.
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