Leave a Review Cat in a Flat
Ok
I have been able to find a few clients since being on there app a few months. My complaint is how much they take out of booking fee!! I hate having to charge my clients much more to reach normal rate I accept. Also, there is little profile info for the parents. Doesn’t save addresses etc so I have everything I need to know in one space. If it’s secure this shouldn’t be a problem.Show lessTc184
Developer Response
Hello, As we don't charge a subscription fee, we charge a 19% fee per booking. This is to provide you with customer support, platform maintenance, community engagement, education as well as a secure payment system - sorry if this wasn't clear. Your feedback has been forwarded to the corresponding team, we appreciate it. Best wishes, Team Cat in a FlatNever mind
This app is great I love it but it still needs the 47 other statesUnknown•User
Too many fake scammers posing as clients or fussy legit pet owners
I'm one of the best sitters in NYC and this app hasn't brought me any new clients that were legit. One exception was a legit client who cancelled their booking due to cat being too nervous after she moved. For sitters reaching out to staff is pointless since it's someone in the UK who will get back to an email many hours later and won't address detailed questions you have. You're truly on your own.
Over 5 months the only possible work inquiries have been scammers posing as a potential clients stringing me along with weirdly worded questions and shifting requests. The good thing is these are quickly removed but only after wasting my time. Seems there no vetting process to weed scammers out. Makes it unsafe as well.
App co founder women seem nice, with hearts in the right place I assumed but my experience is that the app focus and emphasis is on their getting a cut of bookings and they're hyper sensitive to sitters possibly accepting payment outside the app and fear if they contact a possible client off the app- which has been their request at times since it's faster to text directly.
Until the app weeds out fake accounts, has better sitter contact, and cleans up the interface a little to show true pricing to clients it won't be worth using for good sitters.Show lessCooganNYC
Developer Response
Thank you for your feedback. We are very sorry to hear you feel this way. We have developed technology to help identify and remove suspicious users quickly. Users are also encouraged to report suspicious accounts to us. We would always strongly encourage all sitters to keep their communication within our platform. We have optimized our service over the years with thousands of successful connections to prevent any behavior that breaches our Code of Conduct and Terms & Conditions. We have therefore developed a strict policy that guarantees a secure connection and payment as long as everything remains within our platform. To clarify, cat owners are shown the fees they will need to pay in their booking. We are working hard to send more cat sitting jobs your way. Thank you for your support. Best wishes Cat in a Flat