Storyngton Hall User Reviews

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  • Amy

    My nana put this game onto me, it’s ok, a little bit slow but I like it all the same.

    Developer Response

    Thank you. We are happy to know you like it. Please do check out our www.facebook.com/storyngtonhall and meet more opportunities. Don't miss the latest news! 
  • Dead in the water…

    I can’t play. I submitted a ticket and was told it was fixed. It wasn’t. I went in to reply as such and the original ticket was gone. I submitted a second ticket. After a few days I went in to see if there was a response. Nothing. I couldn’t even see the second ticket I submitted, so I submitted a third one. Only then, did I somehow get a reply to telling me not to submit any other tickets as it was confusing and it was being worked on. THE ISSUE IS STILL NOT RESOLVED. I’ve gone in again, there is no ticket, no history of any of tickets and still I cannot play. I have invested A LOT into this game to be shut out, losing both my LEVEL and COIN total and being completely UNABLE to get back in to where I was.
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    Developer Response

    Thanks for your kind feedback. We would consider it seriously in future updates. If you have any suggestions or questions, please feel free to contact us at storyngton-support@bit.games.
  • Needs some changes

    I enjoy playing this game but it really needs some important changes. First, the expectations are too much for the time given to achieve them even with boosters. You need to offer 5 more steps not 1 to watch an ad for 30 seconds. You also need to offer more coins for the levels completed. Too many levels are needed to pass for simple tasks. That mansion is. Complete mess. Although the storyline is starting to address this, more emphasis could be placed on redoing each room of the house with better decor options. That family needs to hire more servants also. I hope a brand new update is in store to address these issues.
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    Developer Response

    Thanks for your kind feedback. We would consider it seriously in future updates. If you have any suggestions or questions, please feel free to contact us at sh@support.upwake.me.
  • love it so far

    so fun with no ads im not joking

    Developer Response

    Thank you. We are happy to know you like it. Please do check out our www.facebook.com/storyngtonhall and meet more opportunities. Don't miss the latest news! 
  • Frozen game

    I love this game, but it has frozen today and nothing works. I have turned my iPad off and on but no joy, please advise

    Developer Response

    Our technical team has solved this problem. Please update your app to the latest version. If you have other problems, please contact us at sh@support.upwake.me.
  • Problems

    I play this game 6 to 7 hours a day! (Retired) But I can’t seem to get the 5 Red Hearts players have given me! I’ve tried asking for help when I’ve earned 5 hearts, I’ve tried waiting until I’m out of hearts to ask for them when the game prompts me. But nothing seems to work. The game offers me 1 or 3 hearts. I hardly get the Miracle Box after I’ve earned it. I have to play 2-3 more times before game offers it. The colored ball freezes up on Fortune Teller Shop more offen then not. I’ve tried deleting game for a few hours then downloading it again hoping that would help. I’ve asked for help from game but No reply except they will send my concerns to the proper department. I would really like to continue with game but it’s frustrating! Is there any HELP out there?
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    Developer Response

    Thanks for your feedback. To assist with this issue, it would be helpful to have a little bit more information. Can you send any screenshots related to the issue along with your device details at sh@support.upwake.me? Thanks.
  • Update Issue

    I love this game but it frustrates me very much when it doesn’t update properly. Sometimes when there are new events added into the game, it does not show up in the actual game. The App Store says there is a new event going on (Train Journey) currently but I don’t see the new event anywhere when I open and play the game. My game has already been updated and closing and reopening the game does not do anything.
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    Developer Response

    Thanks the feedback! Please check our Levels Library with tips&tricks of passing. Hope you'll have lot of fun! And never forget about boosters for free, they will help you to win easy. You can also join our community in FB and Instagram, take part in contests and get coins, lives and boosters https://www.youtube.com/channel/UC6atJJDFMDjexrvpYr4J7OQ  
  • Better than most match three games being mass produced.

    I’m surprised at the above average quality this game provides, unlike some that force disgusting narratives in their ads to be used as ad revenue for the only purpose of drawing in negative attention. All the same, if I would suggest anything for improvement, my suggestion (being very minuscule.) would be to change the cover art for the app. Like most match three app games, it uses a misleading image to bring in players that has nothing to do with the game or plot. I understand this is a common practice, but I think this game is good enough to not need that sort of thing. As an artist myself, I would like to suggest as the cover a picture of Jane (setting would be the beginning of the game) looking upon her new house while struggling to carry her books, that way, it would be accurate, and interesting! Other than the small detail, well done!
    (P.S. To whoever wrote the dialogue, I very much enjoyed the references to Simon Langton’s Pride and Prejudice or Pride and Prejudice in general, the fairly witty conversations, and of course the amount of lore.)
    (P.P.S. I would have given a 4 1/2 star instead of just 4, but the app store’s rating system doesn’t allow it.)
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    Developer Response

    Thanks for your feedback! We deeply respect your advice, and we will try to combine your feedback with our R&D, in order to provide better products.

  • Fix your in game advertising it freezes the game

    Love the game but right now July 22/23 your advertising won’t let us back in the game. Very frustrating. You have to keep quitting the game and rebooting …but if you need an ad for a prize you’ll be blocked out of the game. Please fix this!!!!

    Problem was fixed on July 25th. Thanks so much for the help. I love the game.
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    Developer Response

    Thanks for your feedback! We deeply respect your advice, and we will try to combine your feedback with our R&D, in order to provide better experience.
  • reward ads with no ‘X’ to end it

    Click watch ad for 1 extra move, get a portrait ad in a landscape game where you can’t reach the x and therefore have to restart the game. don’t be so scammy with your ads man.

    Developer Response

    Thanks for your feedback! We deeply respect your advice, and we will try to combine your feedback with our R&D, in order to provide better experience.

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