Citilink User Reviews

Citilink

Citilink Indonesia, PT

Lifestyle

Travel

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Hopeless

Completely hopeless, nothing works properly

honest mikeee

3 months ago

Response from developer

Good Night Sir/Madam, Thank you for the review provided. We apologize for any inconvenience. Please be willing to send complaint details via email customercare@citilink.co.id to help us understand the problems you are experiencing. We are waiting for confirmation and we will be happy to help. Thank you Citilink Customer Care.

Don’t use Citilink

Don’t use Citilink. They take your money then cancel the flight (by WhatsApp) then don’t refund the money. Whole airline is a big scam. No customer service no way to get money back. Be warned.

Anynamewilldo123

9 months ago

Response from developer

Good Afternoon Sir/Madam, Thank you for the review provided. We apologize for any inconvenience. Please be willing to send complaint details via email customercare@citilink.co.id to help us understand the problems you are experiencing. We are waiting for confirmation and we will be happy to help. Thank you Citilink Customer Care.

Not very user friendly

One-star just for the fact that there’s no quick access to your boarding pass after your online check-in, other than enter in your booking code again

Gal_VanJava

10 months ago

Response from developer

Good Morning Sir/Madam, Thank you for the review provided. We apologize for any inconvenience. Please be willing to send complaint details via email customercare@citilink.co.id to help us understand the problems you are experiencing. We are waiting for confirmation and we will be happy to help. Thank you Citilink Customer Care.

Check In👎

Absurd. Impossible. Incompetence

FrankHFox

a year ago

Response from developer

Good Morning Mr/Mrs. Thank you for the review given. We apologize for any inconvenience. Please be willing to send details via email customercare@citilink.co.id to help us understand the problems you are experiencing. We are waiting for confirmation and we will be happy to help. Thank you Citilink Customer Care

Worst app ever

This app never works! Total waste of my time trying to book on this. It makes me wonder how well their plane’s work is they can’t get a booking app right!

mjghgfu

a year ago

Joke of a app

Pop add doesn’t go away making it impossible

dutts72

a year ago

Near useless

A promo banner comes up soon after opening which completely obscures the functionality. Seems to be no way to close the promo banner. Online booking requires you to use the app to pay with credit card, and the app itself doesn’t seem to work. Frustration to no end.

jimg805

a year ago

Poor app for an airline

Hopefully the aircraft fly better than the app works. Joke of an app for an airline in 2023. Very poor workability

pkl.,?

a year ago

Ga bisa sign in atau login

Niatnya mau bikin akun supaya dapet poin setiap kali terbang eh tapi malah gabisa login ataupun sign in utk buat akun. Udah coba aplikasi dan website nya langsung tapi sama aja tetep gabisa. VERY BAD!

eun angel

2 years ago

useful but buggy

apps looks like it was built with untested features.

- some of the UI/UX and features arent intuitive.
- sometimes paying for tickets is reallh smooth, until the payment page which cant be done no matter which options i choose.
- looking for flight details (boarding pass) was troublesome, you need to do a check in to see your boarding pass and screenshot it yourself, it is not saved in the cache at least until D+1.
- flight miles is automatically added IF YOU PURCHASE THE FLIGHT ON THE APP, but claiming flight mileage gives no confirmations, whether it is accepted, rejected, or pending for approval. which is very helpful.

- at least i can check in and check ticket price easily with the app.

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