Citilink User Reviews

Citilink
Citilink
Citilink Indonesia, PT

Top reviews

Not very useful

Very very basic and not user friendly
Needs a lot more work!

Error terus nga bisa buka booking. Bayar tambahn nga bisa. Pilih kursi error

Error terus

Can’t register

This App doesn’t work. Unable to register for mileage program. Deleting.

Update?

My app is now unusable. I have tried deleting and I keep reinstalling the same corrupted app that no longer works.

Payment failed

Boss…
Sebelum launching aplikasinya di test dulu, biar gak kecewa pelanggan.
Kalo emang gak niat, gak usah buat aplikasi. Via website aja.

Udah pesan, tapi gak bisa bayar.
Stuck di payment mode.

Wasting your time

This app just does not work, I can’t book a flight, the navigation between menu is horrible and confusing, user experience is bad, you need to do a lot for simple task like check in, the information for my upcoming flight is not complete ( I couldn’t find which terminal my flight is ), and much more, very very unexpected experience to have an app this bad from a Citilink
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Prices more expensive than the website

Don’t use this app.

Poor Quality App!!

Couldn’t log in even tho I’ve reset password a few times. So annoying as I got voucher as a refund but couldn’t use it. It’s been years they didn’t improve either the app nor website for better user friendly interface. Come on, is it still the same state owned company mentality?? Such a shame.

Good 👌🏼

Siapa tau mau terbang sama citilink gitu kan 😂

Unable to book

Passport expiry only goes to 2024 so unable to make booking. Poor app quality control on simple issues like this. However, it is good that Citilink has customer service support options (email, live chat and phone). Much easier to contact Citilink compared to its local competitors like Air Asia.

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