I subscribed to this as I was keen to try it, but my foot doctor advised me against it as I have very particular feet problems, so fair enough, I thought I would just cancel it. Nowhere on the app or website does it give the option of cancelling it, and despite my emailing for assistance in cancelling a few weeks ago, I never heard back and have just been charged another $29 for something I cannot use. I have now emailed again asking for immediate assistance in cancelling, and really hope I am heard this time. I will not subscribe to an app ever again without first ensuring that it provides an easy way to cancel the subscription if desired. My mistake, but a costly one, and unfortunately I cannot recommend this app for that reason.
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Response from developer
We’re sorry to hear about your experience. Please contact support@neatsy.ai, the correct email for assistance. Our team always replies to emails within 1 business day and will promptly help cancel your subscription. Thank you for your feedback—it helps us improve!