Not fit for human consumption
I am forced to use this app for work as a Field Service engineer. It daily makes me feel like going back to pen and paper.
Copilot and AI
Copilot , AI , remote assistant , access to knowledge articles , step by step instructions, gps ,offline…looked and feels good…this app has everything I need to perform as a frontline worker.
Frustrating
For the amount of money that has been invested into this app it is appalling that the app has as many issues as it does. Almost every time entry I have tried to submit has resulted in me having to redo it because the app freezes and loses all my progress before I even have a chance to save. I never write reviews, but I’m tired of wasting time because of developers not caring so I hope they recognize this review and are held accountable.
Show less
Worst app ever created
I need to use this app for my job. My whole team has their work schedule updates in real time which is the nature of our job. The changes are always delayed or don’t go through. All does not load properly, or does not update in real time. We all need to reconfigure every hour which is so inconvenient. The refresh button should be able to work accordingly. All of us mess up our work everyday due to the incompetence of this app. If I could give zero stars I would. Not happy jan….
Show less
App is constantly getting “stuck”
I have to delete and reinstall this app a few times a month because it gets stuck loading, I have also been deleting and reassigning service visits from CRM to be able to open them. It could definitely be easier to navigate the system to enter hours and resources. I like that the jobs are easy to move and fall off immediately when closed, I also like the interactions feature which I use to log calls with the customer or any other relevant information.
Show less
Absolutely junk.
Easily the worst app I use on a daily basis. Ruins my day, everyday.
It needs a complete overhaul from start or finish.
Avoid, avoid, avoid.
It needs a complete overhaul from start or finish.
Avoid, avoid, avoid.
Complete garbage-Glitches and terrible configuration
Get error messages when I sync, even with 4 bars of 5G. When working in a certain record and completing, it then kicks you all the way back to Home Screen and have to go through 4-6 more screens to get back to your record. Does not calculate dates for service intervals correctly. There is so much more, but I don’t have time. People doing this app are clueless to the needs of a service technician. Bottom line is: any data you are seeing can’t be trusted and you have to drill into each record to verify. If you are looking for a way to exasperate your employees, this is it.
Show less
Run fast, run far
This app will give you cancer. More bugs and always crashing
Awful Application
Constantly crashes when I try to enter my work, constantly slows down when I reopen the app (to the point that it leads back to crashing), constantly deletes my work, and constantly produces errors when I’ve done nothing wrong.
Just an overall horrible application. I hope I never have to use this app again.
Just an overall horrible application. I hope I never have to use this app again.
Show less
Horrible app
Do not use this app. We moved over to it from a different work order system and we were told it would be easier and better. 4 months in and saying we have gone backwards in the department is an understatement. Buggy, doesn’t load unless you have full service on your mobile device. So many steps to do the same things we use to do. I would highly recommend finding something else to use
Show less
