Leave a Review Landing
High Prices, Authoritarian Approach to Renters, Will cancel your membership
I've rented from Landing for two years, during which I spent double the amount on rent. When I moved to another unit, I was frivolously charged enormous amounts for a couch and for damage caused by my puppy who peed on the stairs, resulting in $5K in damages. Landing heartlessly charged for items that were never present upon my move-in, so it's crucial to fill out the item checklist to avoid their price-gouging tactics. After paying $5K in damages, I was never notified of any issues until I had to move because the property didn’t renew the contract. When trying to move to a new unit, I got banned from the app and had only three weeks to find a new place, facing excessively high rates and leaving me and my dog homeless.Show lessiSick Skillz
Standby plan is a SCAM!
Absolutely dreadful experience with Landing. They blindsided me by canceling my reservation in Atlanta on the very day of my move, without any prior notice. Despite the app indicating it was move-in day, crucial check-in details were nowhere to be found. It was only when I stumbled upon the reservation status section that I discovered my reservation had been canceled.
When I called for an explanation, I was informed that my spot was given to a 'higher priority guest.' This is in direct contradiction to assurances made by their sales representative, Alejandro, who guaranteed the security of my reservation a month prior. Now, I'm stranded in Atlanta, relying on the generosity of a friend, and forced to hastily arrange alternative accommodations.
To make matters worse, Landing has already charged my card $1,500, leaving me scrambling to reclaim my money. Their utter disregard for loyal customers is appalling. Spare yourself the headache and avoid this negligent company at all costs. Your peace of mind is worth more than their incompetence.Show lessNish1234556
Amazing Living
I have been amazed at the level of detail and appt. selections when creating this app. The customer care is fast and I truly appreciate the level of care during the approval process. I was very concerned about getting an apartment or extended stay due to my lifestyle and work hours, so this option has been a God sent opportunity.
It's great to come home to a perfectly manicured, well-care-for place. Detailed information and a professional host helped me check in seamlessly. I feel very safe and cared for in this journey. Thank you!Show lessmialunna2
Great app!!
I needed to relocate temporarily to the Birmingham, AL area to continue my remote business work so my wife could complete her Heart & Lung Transplant surgery and recovery rehabilitation. Landing came through for us with just three days notice before moving into the unit we chose after our first place with a non-profit group was denied due to hiring local nurses for assistance with my wife. After months of having a reservation with the non-profit group, we were left potentially not having any place for my wife and I to stay; Landing came through for us quickly in our time of need!! All of the staff were friendly and worked very hard to get our application process completed within just two days so we could move in on time when my wife got out of the hospital! Where we stayed at, The Retreat at Greystone, was a an amazing place that was close to everything we needed, just 5 minutes to the grocery stores, gas station, pharmacy, and more along with a very friendly staff and neighbors in very safe neighborhood and surroundings. We will definitely use Landings services again and would recommend to those that need to temporarily relocate for work or business!! Thank you again Landing!Show lessSouthern Packrat
Some ups and some downs
The idea of Landing is amazing the execution is sometimes flawed.
1) It is clear there is not some central hub where all of your communication with them is stored. I’ve often had to re-explain my situation or why I need help or what I was already told several times. Anytime someone contacts me it’s from a new number.
2) The amount of times I’ve been given wrong info is probably more than right.
3) The app has a lot of weird quirks. If you’re on standby and someone books your home, it now sets that move out date for you but won’t let you pick another property until shortly before the move out date. According to the program you should be able to move with 3 days notice but the app is confused. I’ve had to contact them to do my reservation changes whenever this happens. You can’t see bed sizes in the app but you can on the website.
4) I’ve had instructions for check-in be wrong several times and I just have to figure it out.
Overall, I like the program and will continue to use it but it would be great if the app fully understood the difference between Flexible and Standby. Standby was a new product at the beginning of 2023 and there are still a lot of things that mention mis-information or rules depending on which product you have.Show lesstntitan0504
Smooth, Elegant Landing
Hello Landing is such a great addition to the ‘stay in homes’ universe and such an epic alternative to AirBnB. The way they have their network of homes set up, furnished and the same kind of quality, ensures that you feel super comfortable staying in any of their units and you don’t have to spend nearly as much time ‘vetting’, like you would on the BnB. I landed back in the States after 2 years living abroad into a beautiful, easy unit (aside from the 2 flights on stairs and my 4 heavy bags), ordered groceries from the Instacart app, made coffee in the morning, connected to the wi fi and was on my way. I think this business will just keep getting better and better. Highly highly recommend this service for anyone looking for a smooth landing into the next part of their lives!Show lessChristelJoy
Love all but the WiFi
WiFi is a continual issue. I unplug and replug the router multiple times a day. I use my iPhone as a hotspot for my laptop and iPad bc the WiFi constantly crashes. Finally got a land line to connect the router to the tv which helps but only with the tv.
The place is spotless and super comfy pillows on the bed and plush towels. Very well decorated and stocked kitchen. I would give it 7 stars if wifi was better!!!
Pool is amazing too 😊 Also love the little computer niche here. Working from home a couple of days a week helps having that space for an extra monitor. Could prob fit both but didn’t bring both.Show lessBoxerMom!!12
Worst service
I’m a traveling worker and my work partner and I split an landing. I had to leave so we had to transfer the landing into his name so he had to create a membership to rebook the same landing we had been in for over 6 months. Now they are charging him extra when he is giving them a 30 day notice to vacate because the outage is ending and they wanted to charge him more then what we were paying in the beginning. This company is not flexible by any means stay away from them. For people who travel for a living they are the worst company to deal with. I’d rather stay at a hotel.Show lessseabeenik
The worst customer service
Every month I have a billing issue and every month the customer service team closes my ticket before resolving the issue. If changes are made at your complex it takes weeks for Landing Members to get access to those changes (our location switch from fobs opening the gate to an app. It took two weeks for us to get access to the app so for two weeks we had to wait and hope someone would be opening the gate when we arrived. Several times we had to wait 5-10 minutes). Right now this is our only option but there is no way I’ll be using this service in the future once this temporary move is over. Two stars cause the apartment is nice.Show lesscgavi94
DO NOT RENT WITH THIS PLACE. I REPEAT. DO NOT!!!
this company is basically a scam. if you go on yelp or even on their instagram comments you will see that there are too many negative experiences with this place for them to be trusted. they cancelled our reservation we made MONTHS in advance… THE DAY BEFORE we were supposed to move in. they left us looking for a place super last minute in one of the hardest places to find a decent apartment last minute (aka new york city). we ended up in a terrible place because this company failed to let us know with time that the place we had a “confirmation” on, was actually NOT available. they gave us a refund (literally the least amount of effort they could do?) but they literally offered ZERO help or discounts or anything. they basically gave us our money back and said “good luck”
idk there are just too many negative experiences for me to trust this company ever again.Show lessSOFIATHEPANDA
