Leave a Review Landing
So many hidden fees and broken appliances
I rented an apartment from landing for 6 months and I’m currently trying to move out but they are trying to charge me fees when I thought the point of this company was flexibility and being able to move. Also the rent price that was advertised was not what I was paying every month, as there were additional fees that add up. Throughout my stay in the apartment the sink handle has broken, the tv gives me trouble, a piece of the washer falls off everytime I wash clothes, shades in the window broke while I wasn’t even touching it, etc. And when I tried to have these items fixed they either never came or it ended up breaking again a few days later. Also moving in was a horrible mess and the people at my apartment clearly did not like the Landing company and how they do business.Show lesscgoode19
Believe the one star reviews
This company is trash. Super disorganized, overpriced, no actual support.
Getting approved was a nightmare, had to give way more personal information than I was comfortable with. Plus they were giving me deadlines that I was meeting but they weren’t organized enough on their end to honor their own deadlines that THEY were missing.
Sure they’re friendly enough on the phone but after more than a month living in a $3500 apartment the stove top glass is still broken, dishwasher still leaks, sliding screen door still missing it’s rollers, smoke alarm still not installed… I could go on. They don’t even respond to my service requests, everything was like that when I arrived.
The app itself is fine, but the overall rental experience has been terrible.Show lessShamalauydshufbk
Worst Rental Search App EVER
For starters, the apartments are exorbitantly overpriced based on fully furnished short-term lease comps in each area they have properties. You’re better off contacting realtors directly and telling them exactly what you’re looking for.
Secondly, they use recycled photos for most of their units - meaning, you’ll see the same listing photos on properties completely across town, so you don’t know exactly what you’re getting.
Finally, when I called to request accurate photos of a place I was considering, I was greeted with a cold, rude attitude from their representative.
This app should be completely banned. It’s dishonest, predatory and borderline fraudulent.Show lessMr. Zippity Zop
Most unorganized & unprofessional company I’ve ever dealt with
Wish I could give 0 stars. Costed me over $3200 and was by far the most unorganized unprofessional company I ever dealt with. Read the reviews on Reddit and elsewhere. This app should be removed from the App Store and the company should be shut down. No one in the company is based in mn. You get a small fraction of what they advertise and they just straight up lie and severely over price their units. I’m sure it’s ideal for a small fraction of the world but the ppl they advertise for like myself it’s not ideal and they’re just straight up crooks.Show lessKellynova
Fraudulent
Many issues, USER BEWARE:
- they list properties on their site that they don’t even own. I was notified DAYS before arriving that my property was not available and I’d need to find a new one
- the apartment was incredibly dirty when I arrived
- i was locked out of the apartment complex when I first arrived because they forgot to send someone
- they overcharged my credit card, refusing to apply credits that I had existing
USER BEWARE.Show lessTennessee Member
Great for me
Landing has been really amazing, professional, & easy to work with due to me being a travel nurse.M. Nurse
Absolutely Trash
I booked a reservation, paid, got a confirmation email. Booked my moving truck, made my plans. One week before my move, I got an email that my unit was not available for 2 weeks later then my plans. Ok, things happen, changed all my plans, rebooked truck and spent more money on this move. Can you Guess what happens next??? Another email that the place itself is no longer available and I needed to book another unit further than I wanted. Their solution was to offer me a 1-bedroom for the same price as my 2-bedroom. Classic bait and switch, which I believe is illegal! Zero empathy or compassion from these people. They wouldn’t even contact my back after several messages. This has been an absolute nightmare dealing with these people! Never will again! Be warned, do not believe the false reviews posted here most likely by staff! They are completely incompetent and so far appear to be scammers.Show lessRick Lobato
Do not rent with them
I rent an apt with them, and before the check in they canceled my reservation because the apt wasn't ready. They did not offer me an alternative or compensation. They keep it me waiting in the phone for 4 hours for nothing. How can I find now an apt for me and my family in less than 8 hours on a Saturday!!!!! They do not care about the customer and what happen to them. In summary, i wasted it my time, energy, money, which affected my work and my health and ruined a whole week. I will not recommend them even for my enemyShow lessabdulaziz19
Landing experience
Best choice I have made all year definitely hassle free No gimmicks LANDING IS THE REAL DEALyungdab
Zero support - Everything smells like cats and urine
The concept of Landing is fantastic, the execution - not so much.
Upon move in, I noticed the apartment smelled strongly of cats, which I am allergic to. I broke out in hives as I was moving in, but thought a deep clean should fix the issue. It did not. There is a strong smell of urine - with a huge urine stain on a rug. I have tried everything to clean it. I am now going to urgent care due to breathing issues from cat allergies.
The other “fun” part is that my car was booted after I was told I had fully registered for parking and nothing else was needed. Landing has not reimbursed the fee I paid to have the boot removed from my car.
All of this would be fine if someone from Landing would respond to support tickets. When I call, I am told they are “working on it”. I am beyond fed up with the lack of service and seriously regret doing business with this company. STAY AWAY.Show lesslandingsucks
