Leave a Review Landing
Stay Away! Yikes!
This is the worst customer service I’ve ever experienced. The apartment we came to looked nothing like the photos. The appliances didn’t work so we could do laundry. The smell of smoke was so strong it was making us sick. We weren’t give keys to use any of the amenities that were included in our rent. When we checked in the host that greeted us literally said this apartment should have never been listed in the first place but they still offered it to us.Show lessSamAnnFredMatt
Home away from home
We moved to S.C. To build a house and retire. We’ve retired, but the house has taken 14 months so far! Landing/The Heyward has been a phenomenal resting spot for us, taking all the hassle of moving out of an already stressful time in our lives. We love the freedom the Landing Living provides, and the Heyward is a fantastic property for my wife and I and our dog. 100%👍Show lessRuss's brother
Deeply disappointed by the service in Austin Texas
Every single thing was deeply disappointing. Everything feels line a massive ripoff. They were charging 3300 for a horrible apartment in a sketchy part of town. When i said i was dissatisfied they offered little to nothing in terms of remedy. They were SO HARD TO COMMUNICATE WITH. I spent an hour on the phone for one rep to tell me “your move in coordinator is in a meeting and she will call you after”. Several hours later on the phone with a different rep “yeah i dont know why isaac told you that, your rep is not working today.” What is that? What was most sketchy was that prior to my move-in, it took 30 seconds to get a rep on the phone, and after move in, it was IMPOSSIBLE.
Do not use this service. Its garbage.Show lessPLEASEFML
App is good if I can get in
Everytime I try to login, it kicks me out and asks me to sign back in constantly.
Cannot get into the app. Tried redownloading multiple times as wellMusWafa
The support makes the stay!!!
My roommate and I are using Landing to travel around to different states and had a few questions to better understand the system and how it works. Not only are the support staff extremely helpful, prompt and courteous but they super friendly as well. Had the pleasure of talking to Colby and Jared on separate occasions and both of them provided some of the best support out of any company I have been in contact with. If you filled a DMV with Colby’s and Jared’s no one would despise going to the DMV anymore!Show lessSpencervdp
Maintenance issues
It was difficult to get the app to work. And once I moved in, issues won’t be resolved. My “host” arrived after 5 pm when the office was closed with one key and no mail keys. She told me that I could go to the office. The office told me that I had to go through the landing company since they were the ones who held the lease. I messaged the on call 24 hr number and was told they would put in a request. Have not heard anything. Then a cold spell came in and my heater wasn’t working. Was 58 degrees inside my apartment. Put in a request and messaged the number. They said they would put in another request on top of mine. Three days of shivering wearing sweaters and no response or even told when maintenance would come to check. Don’t recommend this company.Show lessRainbowfreak
We are SO impressed with our experience with Landing
Landing has proved to be a wonderful company to live with! While initially skeptical after reading some reviews, we have been very pleasantly surprised with this company. Our original apartment that we booked turned out to be unavailable when the property cancelled their contract with Landing. We were frustrated at first but they went above and beyond to make it right. They found us another apartment that was bigger and nicer and matched the price of our original place. Upon move-in the furnishings are spectacular and everything in our place is brand new!!! The whole place is comfortable and modern and the bedding and linens are just as advertised-luxurious! Our move-in coordinator was also wonderful! A few things came up on our move in and she was kind and took care of them, even offering to cover the cost of our covered parking spot when the information on the listing wasn’t clear about what was provided. I’d recommend Landing to anyone needing a furnished rental!Show lessHeatherHarvey
This is not a legit business
This business isn’t legit. People rent apartments and sign leases saying they will be the only tenants. Then, they turn around and furnish the spaces and rent to others!!! They are breaking the apartment management rules and their leases!!!!!!! People who live in these communities don’t want strangers living next door to them every week or month.Show lessJessyrini444
This can be updated but…
I have endless horrible feedback and I am holding off with the mere hope of a turnaround. The miscommunication and slow response to serious problems and nonsense verifications are horrendous. On top of that give dirty unsuitable housing TWICE.PhillyFLL
Dk travel RN
Really impressed with my little apartment! Very smooth check in. Newly decorated and clean. One small problem; kitchen sink leaks 😟Impressed by the quality of kitchen amenities like pots and pans, dish wear, knives etc! Bedding and bath linens were crisp and clean. Super excited to see a firm king sized bed upon arrival!! Walking distance to grocery stores and restaurants! Considering it was rented sight unseen, I am very satisfied!Show lessdk travel rn
