Leave a Review Landing
DO NOT USE THIS APP
DO NOT USE THIS APP. They increase your rent every month and no one helps you when there are issues. They will be intentionally vague on timelines if you choose explorer and charge you an extra month if you don’t rent for a year (what’s the point of landing if you’re locked into a 12 month lease?)
Be warnedShow lessEbecks20
Love the monthly leases flexibility!
Such a wonderful concept that got well executed with great customer service!Shan888ee
Loving the app
Great way to manage my reservations.Mrs. April
Shady bait and switch tricks
Christopher in the woodlands tried to bait and switch us into reserving a unit while verbally promising it would be a better unit number but we just needed to go ahead and reserve the unit number we didn’t want. After I said I wouldn’t do it, he ended the talks and said well that’s the only unit you can get. Like buying a used car. Bullet dodged, Never again.Show lessgotGUNSdoTRAVEL
Room is nice and the concept is cool but thats it
I booked an indefinite stay before labor day to take advantage of a $1000 bonus on the FIRST months rent. That booking got canceled so I book again and then call support to make sure I’d still get it, I was told I for sure would. Then my second booking was canceled, I call again to make sure, and again I’m told it would. Then my credit card gets billed. I can pretty upset, and am told nothing can be done but that it would definitely go on November. Then after moving in(the day after which I had to get the disposal fixed) I get a response to an email about my $1000 from a manager saying she isn’t sure why it wasn’t put on my October(my first month which is what was advertised). Every time I called it seemed like they were shewing me off the phone. I’m leaving early and not using them again, I don’t trust that I’ll get my discount AT ALL. The concept is great but on a technical level the apps and website never update, and support is clearly doing everything to make sure they don’t have to escalate. I will not be using them again unless major improvements are made. The nicest thing I can say is that the actual room is nice.Show lessrick78294!!.&
AVOID
48 hours before my check in to a 4 month long rental I was notified by Landing that the apartment I had rented through them had a squatter and that all furniture had been stolen (?)
I think the more likely story is that Landing falsely advertises available units and can’t follow through with bookings as promised/contracted. It’d be more fun if this were a scam but unfortunately I think everyone involved is just hugely incompetent.Show lessaggrivating
Terrible experience
Dishonest business. Really wasted my time. Very disappointing.Kasim W.
Poor customer service/support
I signed up for landing as a way to learn a new city before signing a full term lease for a new job. The offer was rescinded due to covid. I called to cancel, I was told someone else needs to handle the cancellation and was told I would receive a call back. No one called. I sent emails, no one responded. Days went by of continuous calling until I finally got someone on the phone. They told me that the cancellation policy was 30 days and I was 24 days (even though I have emails and phone calls from earlier). I explained that with no job I cannot afford to pay rent for an apartment I cannot use. They cancelled my booking but charged me more than what I would have been paying for a month. I asked them if they could perhaps delay for when/if I do get employed and they refused. I was not even asking for the 200$ annual fee back. So now I am out of a job, out of 200$ membership fee, and out of 1900$ cash which at a time like this is crucial.Show lessbobburnjr
Such a disappointment. DO NOT USE LANDING
I used landing for a few months and things were okay at first. They got back to me and were responsive, but then once problems started popping up, all of a sudden I was put on hold all the time and couldn’t contact anyone. I don’t know if this is a coincidence or not. It seems as though the more issues that arise, the less responsive they are.
I moved out almost two months ago and it was confirmed with two different people there, and they are STILL charging me for living there. They overcharged me initially as well when they said they would be giving me a discount. And they said they would be giving me a refund since my fridge broke, yet there is no refund and I’m still being billed. I can’t get a hold of anyone and no one will call me back. I have spent countless hours trying to fix this and get some sort of response. It is completely disorganized and irresponsibly run. Totally unacceptable.Show lessbanana4short
Fire alarm going off and won’t accommodate
FYI I guess if you have a fire alarm going off landing won’t accommodate… seems illegal. also when I was prospecting to lease they said they had my lease after I paid and 3 weeks before moving they say they don’t have a place for me to live!! And I had to relook all over again and it was scary … don’t trust this service. Shame on you ! Also to get the situation dealt with I had to deal with calling my property not theM. Tim is the worstShow lesscalplatypus
