Easier than website
I don’t normally like using my phone to pay bills but their website is horrible and the app makes it so much easier to pay our bills
It’s fine
The app is fine, but I use it once a month to pay my bill and would just as soon use the website if it ever worked. But the moment you tap “pay my bill” it gives a session expired error every time.
So here I am wasting my phone’s storage on an app I shouldn’t need, because at least UI’s mobile app team managed to make a working login system.
So here I am wasting my phone’s storage on an app I shouldn’t need, because at least UI’s mobile app team managed to make a working login system.
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Yes to app!
Definitely recommend using the app over any other way of payment. I set the date and it gets paid with no worry. I love that I can see any bill from any month and no more extra fees for paying by phone. And who uses checks anymore?? The app is the best option!
Easy to use app
This app is a snap! With facial recognition, I am able to pay my electric bill without looking up my login info and password. Paying is quick and easy!
App keeps crashing
Running on iPhone 13 pro max. Please stay on top of your development team and app updates to ensure this problem does not continue. You are a utility company and I’m sure you want your customers to be happy and get paid. And if this application in store is managed my a contractor or 3rd party software provider. Then you need to either spend more money or stay on top of updates for the app.
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Defund public utilities
Public utilities like UI have no incentives to operate in good faith as it pertains to their customers. Meanwhile they are allowed to profit as if they were any other public company. This app is straight garbage. As a programmer, I find the lack of effort put into their customer facing tools and applications to be a prime example of how America fails its citizens by allowing utilities to operate as they presently do. Rise up and demand that utilities like UI and their greedy executives be held accountable!
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Worked once
There are no electronic options to pay your bill. I have an iPhone 12 Pro. The app crashes repeatedly. It worked 3 times then it started crashing. I tried deleting and downloading again no luck. Then I go to the website and go to billing and it always says my session is expired and to log back in. I tried doing the EZ pay option but it charges $4 to use and if you call on the phone they charge you. It’s not that it’s a lot of $$ but it’s the principal all other options (website/app) should work. I clear my cookies etc and nothing happens. Terrible app with an equally terrible website.
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Buggy
The app works once per download and manual log in….I downloaded the app, input all of my info, paid a bill and logged out. Subsequent attempts to login, the app crashes repeatedly. So I deleted the app, downloaded again, entered my account info, works fine….until I log in again: back to crashville. Two stars because it is a decent app when it works.
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CrooksnCrap
After being talked into going paperless, with this "App", while moving twice now during the pandemic, I have been completely locked out! I have been a UI customer for over 30 years, never missed a payment. By the time something connected in cyberspace, my bill was $2700 for 6 months. Spent another 4 months, on a payment arrangement to be locked out again and moving. Errors of multiple accounts, different user names, this email address is already registered, passwords across my IOS devices have NOT changed. Bounces right back to "try again later" or as in right now a 24hr account lock out , miss another payment date or pay with a fee.
When calling to explain this to the UI, all I get is the app has nothing to do with us, sorry and they speak to me as if calling to NOT pay a bill. It has made an already stressful time more stressful, spending way to much time installing reinstalling, on hold , emailing the developers, resetting passwords.
I lived through a pandemic with zero help from CT. I can live in the dark. Scammers with billions in federal funding, never again.
4 kids with devices and 10+ years later I am writing my first review.
Good freakin Luck
When calling to explain this to the UI, all I get is the app has nothing to do with us, sorry and they speak to me as if calling to NOT pay a bill. It has made an already stressful time more stressful, spending way to much time installing reinstalling, on hold , emailing the developers, resetting passwords.
I lived through a pandemic with zero help from CT. I can live in the dark. Scammers with billions in federal funding, never again.
4 kids with devices and 10+ years later I am writing my first review.
Good freakin Luck
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