Leave a Review Webster Bank Mobile App
Webster App. Stop Functioning
The mobile Webster application stopped working on my Apple IPad on Friday Aug 30, 2024. This application did work OK since this app was changed to the Webster/Sterling app without any problems until Aug. 30. Will load, will not open app and will only provide a Webster screen.. Have reloaded the app numerous times with the same result. Since I assume you did some work on your app 6 days ago, I assume this problem was caused by Webster.
Again, this app used to work on this iPad. Now it does not. The same app works OK on my iPhone and on my PC with minor problems. All other apps on my IPad work with no problems.
So what is the problem???Show lessDLEbeme
Not happy
This “new” app is absolutely horrible. The old app let me set alerts where I could set a low threshold on my checking. I have not been able to do that on this app at all. Also, I used to receive an instantaneous email receipt of mobile deposits and also approvals when they went through. Now it’s a guessing game as to whether or not the check was accepted because nothing shows up in my checking account for days on the app. I have to obsessively check my account to make sure checks are clearing and I’m not bouncing anything. It’s become a game of shuffling money back and forth to savings so I don’t incur overdraft fees. Tonight, a paycheck I deposited bounced on the payers end so my account was a negative balance! Again, I was checking my account multiple times to makes sure a different mobile deposit was cleared and luckily caught it! What gives Webster? I’ve been a customer for many many years now. This is the worst banking app I’ve had from any bank yet!Show lessKVet71
Locked out 3 days in a row/unknown security question
My account has been locked three days in a row. I called each day and the first two days Customer Service said I tried to open the App too many times and unlocked it without my changing my password. Today I asked for a text with a password reset link and got one, changed it, then was forced to get another verification text, then went through this same process on the App. It then asked me to answer a Security question I have never seen. I am increasingly worried that someone else is trying to access my account. I have been a customer for 35 years and learned along the way that the Developers actually read, respond and improve the App and online banking program, unlike Customer Service. I asked tonight to speak with a Supervisor and the Representative refused. FYI, I was locked out on an iPhone with a saved password which has been working with Face ID. Hence me being nervous about being locked out repeatedly. I noticed Face ID was disabled the first day and reset it only to be locked out again.Show less2NewStart