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Very bad software
Half the time the app says your credentials aren’t correct even if you legit just reset your passcode. I do understand that glitches can come with updates and that nobody is perfect with design but it’s pretty frequent that this bank give me some form of software problem the previous was for about a month my card would get locked anytime I used it…. Legit anywhere. I would always be blamed for this even though the 20 times I called it was because the same transaction from a month ago kept a flagging my account anytime I used my card….again software and technology problems out the fricken wazooooooShow lessAJJjjj313
Troubled app
After last maintenance I have yet to be able to long into my account without changing my password. I know my new password every time yet I get a message saying it is wrong. In between logins I do not receive emails or texts saying my password has been changed yet every time it says my information is incorrect. This is not only inconvenient but a waste of my time as I am just making sure I have my money to pay my bills each month.Show lessRyan Emmerson
External transfers very unreliable
Between two days, over 3 1/2 hours on the phone with customer support. External transfer system completely unreliable, many times doesn’t work, and if a fraud representative needs to review it they will “attempt“ to reach you to confirm transaction. They won’t leave a message, and if they can’t reach you they will immediately cancel the transaction.
If you’re getting a savings account for the interest rate, treat it like a CD. Because if you need reliable access to those funds, find another bank.Show lessGoatzcheese