Leave a Review Flagstar Mobile Banking
Very bad software
Half the time the app says your credentials aren’t correct even if you legit just reset your passcode. I do understand that glitches can come with updates and that nobody is perfect with design but it’s pretty frequent that this bank give me some form of software problem the previous was for about a month my card would get locked anytime I used it…. Legit anywhere. I would always be blamed for this even though the 20 times I called it was because the same transaction from a month ago kept a flagging my account anytime I used my card….again software and technology problems out the fricken wazooooooShow lessAJJjjj313
Troubled app
After last maintenance I have yet to be able to long into my account without changing my password. I know my new password every time yet I get a message saying it is wrong. In between logins I do not receive emails or texts saying my password has been changed yet every time it says my information is incorrect. This is not only inconvenient but a waste of my time as I am just making sure I have my money to pay my bills each month.Show lessRyan Emmerson
External transfers very unreliable
Between two days, over 3 1/2 hours on the phone with customer support. External transfer system completely unreliable, many times doesn’t work, and if a fraud representative needs to review it they will “attempt“ to reach you to confirm transaction. They won’t leave a message, and if they can’t reach you they will immediately cancel the transaction.
If you’re getting a savings account for the interest rate, treat it like a CD. Because if you need reliable access to those funds, find another bank.Show lessGoatzcheese
Great Bank App Needs Quicker Response Time
This bank is a great bank. The only problem I have is that the app takes forever to turn on and off your card when making purchases and frequently crashes if you can improve the app where you can easily access it like they do on say Cash App or Chime or you are able to turn your card on and off more quickly. This would be a fantastic app.Show lessjdksjiahidms
I wish I never opened an account here!! Wish I would’ve left my money at UFB!
This bank is slow at crediting your funds to your account, I think they do this so they can use your money for free within the transaction window timeframe. I lost 5 days of interest, even with the .03% apr increase it’ll take me 2 months just to break even on the interest lost. Customer service basically said “ this how we do business”. My wife was going to open an account here also, but she’s just going to leave her money at UFB instead. Kinda wish I had also.Show lessYkleph
Terrible Company, App, Website
I’ve been forced to deal with this terrible bank since they took over my mortgage and it has been a nightmare for years now. So many roadblocks; every process fails or gets delayed. I can’t access my bank account and the app/site won’t send recovery details to my email. Website won’t let me make payments with a different bank account, or even with the Flagstar bank account I was scammed into making. Very convenient for them to charge late fees. Can’t tell if these people are inept or corrupt.Show lessCUFlB
The extra 5.55 is not worth it
App doesn’t show the apy and doesn’t show whether the depositing money is generating the apy while it’s still on the way. The chat doesn’t work, says it’s open m-f 8-4 est but I’m using it during those times and it says it’s unavailable and just closes. The apy is supposed to be 5.55 but showing as 5.410?
Charged twice on the minimum required amount for the high yield savings. It’s causing stress already and all I did was deposit a little money.Show lessezy04
Very bare bones
The app could use some improvements to bring it up to par with most banking apps such as: Face ID login so that we don’t have to type in a password every time, ability to add external accounts from the app instead of using a laptop, ability to see crucial info at my fingertips like how much I’m earning in APY, how much I’ve accrued so far this month, this year, and how much I earned last year. These are the details that have made using other savings accounts enjoyable and make me want to log in every day to check my balance.Show lessmichellelistens
App is not up to par for a bank
So the app barely works. It glitches way too often which is why I gave the app a rating of 2 stars. It freezes on certain functions. It keeps loading when I tap on the card function at the bottom menu. I had to set up Face ID twice cuz apparently it didn’t save my preference the last time. Stuff like that just isn’t working smoothly as you would hope a banking app would at this point.
If you really need to get banking info on the go well it does that sometimes, I guess (if it doesn’t freeze on you) but I would use the website login instead to get stuff done until their IT gets the app going way better.
And also the fact that you can’t get any of the loan info from Flagstar on this “new and improved”
app is ridiculous. I should be able to go to one app for this bank and get mobile access to ALL accounts in one place.
So yeah, ummm the mailed notice about this app being an “enhanced online banking and mobile app” is a straight up lie or this bank needs to sit down with their IT leadership and get real with them cuz it’s embarrassing.Show lessBellemoca
Worst EVER!! DONT BOTHER
Do yourself a favor and look for another account. Don’t even consider this trash banking place. The app is horrible. Anyway, I just opened an account, realized this is such a horrible company and Zelled my money back to my account. I canceled it because it had taken over 5 days with no money received only to get my account suspended. Got resolved after a week and supposedly all was well right? WRONG! My money supposedly was back in my account and tried Zelling it back only to have it fail because “there’s no money” and you guessed it… account suspended again!!!!! DO NOT EVEN BOTHER THIS BANK WILL ONLY BRING YOU INCONVENIENCE AND STRESS. DO NOT DO NOT DO NOT!!!!!!! UGH!!!!!! The support call people seem nice but overall I’d mark this bank as INCOMPETENT AND TRASH. 0/10.Show lessDEEGRC
