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App is “appless”
This app is awful and their customer service is not up to the task when their app fails to deliver.
Why can’t I print monthly statements from my mobile phone? I can do it through my laptop.
Why can’t I Zelle money to my own account at another bank? I did it a month ago but not today.
Spent about two hours on the phone today to no avail. Customer service eventually advised me to use a paper check to effect the transfer.
Customer service people were really nice but ultimately not able to help. They’re saddled with the poor technology as I am.Show lessdfreecpa
Helpful App for Banking
The app has continually improved making it easier to bank from my phone. I still like to go to the branch, but the app has been a nice addition to banking at the branch.Beckalope
Yep, More Problems...
So I guess it’s my turn to get slammed by the issues plaguing others. The mobile app won’t let me in 95% of the time because of “my disc being full” (it’s not), or “connectivity issues” (I have none). Then when I try to go on the desktop app, even though it recognizes my user ID and password, it tries to force me to answer a security question. Problem is, the security question it’s asking me is not one of the ones I set up. The desktop app seems to have created it’s own question which I have no idea what the answer is. And I thought it was bad when the app stopped giving me the balance update messages I asked it to do (it stopped doing that about two years ago). This situation is seriously causing me to consider switching to Chase when the Chase across the street from my local NYCB opens. NYCB needs to get it’s act together immediately.Show lessMr. Gone
Laughable & Disappointment
Is there a 0 star rating? Update? Really? If you are updating something, doesn’t that usually mean improvements? Not with this. It was ancient before the update and now is even more archaic. Worst app ever. My balance on the app does not agree with what’s on the website on the same day. How is that even possible if it’s the same systems? Your only saving grace is now you have Zelle. But other banks have had that for years. You are so far behind the times. The other banks will be moving on to bigger and better and NYCB will just be catching up.
Another disappointment. As of 12/30 I can’t use the app that I have been using for years. No I didn’t change my password or user id. I logged on through the website and received a text message to my cell phone number that the app says it can’t verify, so how did they send the text?Show lessFlamingo723
Won’t work on my phone
I had to delete the app, shut down my phone, restart my phone and download the app 4 times so far. It keeps saying there is a problem with connectivity. Or sometimes it says nothing, just displaying the photo of the building. This is VERY frustrating especially because the closest physical bank is 100 miles away from my home. That’s a long drive to make a transaction!Show lessmfrahme55
Most outdated bank in US
It’s been 8 days that I’ve tried logging into the app with no help from anyone. The branch can’t help u, no one answers the 800 number or it shuts after 20 mins on hold, the system and website is outdated and keeps getting system errors for me to log in. Tired of the baloney... I’m switching back to chase tomorrow. My friends love chase and their app is a million times better. Shame cause I’ve been with this bank for years but today was the final nail in the coffinShow lessDells11694
Facial ID won’t work. Otherwise good app.
Facial ID won’t work. It’s not my phone because it works on every other app and yes it is turned on on my app. Facial ID works when I log directly onto the site but not on the app. I couldn’t find a support number or email for tech issues.KCD906
Disaster
My husband has been with this bank for 30+ years. I’ve been using them for almost 15. Since the app was updated It pops the message that my info cannot be verified and prompts to call the bank without me even trying to put my ID and password. I tried to log in to my online account and it doesn’t allow me to log in either. I called the bank and was on hold with awful screeching sounds over the elevator music for 1 hour 15 minutes and lost my patients. I will call today again. But I’m seriously considering to switch to another bank. It’s disrespectful to loyal customers. I feel like I’m in the third world country. What kind of banking is it when I can’t use my money and can’t talk to anyone?!!Show lessYanaNYC
Awful
I’ve been a customer for about 10 years and this upgrade hasn’t let me sign in yet! I’ve deleted and downloaded it multiple times. They have changed my access to accounts with no way of getting help. Haven’t been able to access my account in 5 days. Don’t waste your time with this. I officially changed banks today can’t deal with this out of date bank and it’s so called new appShow lessFarrah M33
New update does not work
It’s been a couple days now since the new system work was supposedly completed, yet now with the new update I can’t even login to my account. It says it can’t validate my credentials. Won’t work on the website either, so I guess the entire new system has bugs still? Can’t even change password or anything. I’ve been considering changing to a bigger name bank for a while now, and this issue might be the one to finally make me do it if it’s not resolved soon.Show lessMattsui99
